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Clinical Success Manager Jobs in Silver Spring, MD

Elsevier

Director of Customer Success

Bethesda, MD · On-site

$103K - $173K/yr

Create and execute account strategies aligned with customer clinical and operational priorities ... Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ...

Axle

Clinical Program Manager

Bethesda, MD · On-site

Axle is seeking a Clinical Program Manager to join our vibrant team at the National Institutes of ... Monitor project performance and identify potential barriers to success * Assist investigators and ...

Compass Group

Clinical Nutrition Manager

Gwynn Oak, MD · On-site

... professional success! Special perks include: * Education Reimbursement - Financial support for ... Clinical Nutrition Manager to lead a dynamic team of Dietitians, promote innovative nutrition ...

1st Choice, LLC

Be Seen First

Remote Clinical Program Manager (LCSW)

Silver Spring, MD · On-site

$46/hr

With 20+ years of nationwide staffing success, we're here to help you thrive. We're an equal ... Manager holding a LCSW to spearhead an assessment program tailored for Medicaid members. The role ...

BK Behavior

BCBA - Hybrid (Maryland)

Capitol Heights, MD · Hybrid

$74K - $90K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

BK Behavior

BCBA - Hybrid (Maryland)

Glen Burnie, MD · Hybrid

$71K - $87K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

BK Behavior

BCBA - Hybrid (Maryland)

Burtonsville, MD · Hybrid

$67K - $82K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

BK Behavior

BCBA - Hybrid (Maryland)

Lutherville Timonium, MD · Hybrid

$71K - $87K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

BK Behavior

BCBA - Hybrid (Maryland)

Bethesda, MD · Hybrid

$79K - $97K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

BK Behavior

BCBA - Hybrid (Maryland)

Gaithersburg, MD · Hybrid

$80K - $97K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

BK Behavior

BCBA - Hybrid (Maryland)

Clinton, MD · Hybrid

$73K - $90K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

BK Behavior

BCBA - Hybrid (Maryland)

Baltimore, MD · Hybrid

$73K - $89K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

BK Behavior

BCBA - Hybrid (Maryland)

Columbia, MD · Hybrid

$72K - $88K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

BK Behavior

BCBA - Hybrid (Maryland)

Bowie, MD · Hybrid

$71K - $87K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

BK Behavior

BCBA - Hybrid (Maryland)

Germantown, MD · Hybrid

$74K - $91K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

BK Behavior

BCBA - Hybrid (Maryland)

Columbia, MD · Hybrid

$72K - $89K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

BK Behavior

BCBA - Hybrid (Maryland)

Severna Park, MD · Hybrid

$74K - $91K/yr

Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion Program with reimbursement and support for obtaining additional state licensure * Access to an extensive ...

New

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All JobsClinical Success JobsClinical Success Manager JobsClinical Success Manager Jobs in Silver Spring, MD

Clinical Success Manager information

See Silver Spring, MD salary details

$41.4K

$82K

$127.2K

How much do clinical success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for clinical success manager in Silver Spring, MD is $82,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,200.00 and $91,500.00 per year, depending on experience, location, and employer.

What is the difference between Clinical Success Manager vs Clinical Account Manager?

AspectClinical Success ManagerClinical Account Manager
CredentialsHealthcare-related certifications, clinical backgroundSales or account management certifications, healthcare knowledge
Work EnvironmentHealthcare settings, client sites, hospitalsMedical device or pharmaceutical companies, client offices
Employer & IndustryHealthcare providers, biotech firmsMedical device, pharma, healthcare technology
Primary FocusEnsuring clinical success, user training, patient outcomesManaging client accounts, sales support, product adoption

The Clinical Success Manager focuses on supporting clinical outcomes and user training within healthcare settings, while the Clinical Account Manager emphasizes managing client relationships and sales. Both roles require healthcare knowledge but differ in their primary objectives and daily tasks.

How does a clinical success manager typically collaborate with clinical and technical teams to drive patient outcomes?

A Clinical Success Manager acts as a key liaison between healthcare providers and technical teams, ensuring that clinical solutions are effectively implemented and optimized for patient care. This role often involves gathering feedback from clinicians, troubleshooting workflow challenges, and translating clinical needs into actionable insights for product development or support teams. Regular collaboration includes conducting training sessions, facilitating user adoption, and monitoring clinical metrics to measure success. By maintaining open communication and fostering teamwork, Clinical Success Managers help bridge gaps and promote better health outcomes.

What are the key skills and qualifications needed to thrive as a clinical success manager, and why are they important?

To thrive as a Clinical Success Manager, you need strong clinical knowledge, experience in healthcare settings, and a background in nursing, allied health, or healthcare administration. Familiarity with electronic health records (EHR), healthcare analytics platforms, and customer relationship management (CRM) systems is typically required. Outstanding communication, problem-solving, and relationship-building skills set successful Clinical Success Managers apart. These competencies are crucial for ensuring clients achieve optimal outcomes with clinical solutions, driving adoption, and maintaining high satisfaction in dynamic healthcare environments.

What is a clinical success manager?

A Clinical Success Manager is a professional who acts as a liaison between healthcare organizations and technology or service providers to ensure the successful adoption and use of clinical solutions. They work closely with medical staff to understand their needs, provide training, and troubleshoot issues related to clinical products or services. Their primary goal is to maximize the effectiveness of clinical workflows and support improved patient outcomes. Clinical Success Managers often analyze data, gather feedback, and collaborate with multiple teams to optimize the user experience and ensure client satisfaction.
What are popular job titles related to Clinical Success Manager jobs in Silver Spring, MD? For Clinical Success Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Clinical Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Clinical Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Clinical Success Manager jobs? Cities near Silver Spring, MD with the most Clinical Success Manager job openings:
Clinical Success Manager jobs near you
Infographic showing various Clinical Success Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $82,029 per year, or $39.4 per hour.

Director of Customer Success

Elsevier

Bethesda, MD • On-site

$103K - $173K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Elsevier rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

30th of 481 rated business services

Job description

About the Role
The Customer Success Director is the senior strategic owner of Mytonomy's most important relationships with health systems and health plans. In this role, you will serve as a trusted advisor and executive partner to C-suite stakeholders - including CIOs, CNOs,CMIOs, and Chief Digital Officers - guiding them through the adoption and long-term value realization of Mytonomy Cloud for Healthcare. You will be responsible for driving measurable outcomes: patient engagement rates, satisfaction scores, clinical adoption, and demonstrable ROI. You will orchestrate cross-functional teams internal and external to ensure customers achieve and sustain success, while actively identifying opportunities to expand Mytonomy's footprint within your accounts.
Responsibilities
  • Serve as the executive point of contact for assigned health system and payer accounts, building strong relationships with C-suite and senior clinical leaders.
  • Engage Mytonomy executives and founders for key customer discussions and strategic reviews.
  • Lead QBRs to demonstrate value, identify opportunities, and strengthen executive alignment.
  • Develop executive communications and briefings that support deployment strategies and business objectives.
  • Create and execute account strategies aligned with customer clinical and operational priorities.
  • Identify expansion opportunities across service lines, sites, and platform capabilities.
  • Guide customers through the transition from legacy patient education solutions by highlighting ROI and workflow benefits.
  • Monitor account health and proactively address adoption, escalation, and retention risks.
  • Measure and communicate success metrics including engagement, satisfaction, adoption, and operational impact.
  • Conduct data-driven analyses and present ROI findings to customer and executive stakeholders.
  • Develop case studies, customer success stories, and account documentation to support retention and growth.
  • Partner with Product teams to provide customer insights and influence product enhancements.

Requirements
  • Master's degree in Public Health, Healthcare Policy, Health Informatics, or a related field preferred; equivalent healthcare technology or IT solution delivery experience considered.
  • 5-7+ years of customer success, account management, or client-facing experience within healthcare.
  • Proven success managing and growing complex health system or payer accounts at the executive level.
  • Strong knowledge of Epic EHR workflows; Epic implementation or integration experience preferred.
  • Demonstrated ability to communicate ROI and business value to C-suite stakeholders through presentations, executive memos, and QBRs.
  • Excellent written and verbal communication skills, including executive presentations and strategic documentation.
  • Strong project management skills with proficiency in Asana and Google Workspace.
  • Ability to independently manage multiple complex accounts and make sound business decisions.
  • Comfortable working in fast-paced, evolving environments and advocating for customer and business outcomes.
  • Passion for healthcare innovation and improving patient outcomes through technology.
  • Located in the Greater Washington, DC area preferred; remote candidates may be considered.
  • Reports to the Head of Customer Success

Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in New York, the base pay range is $95,300 - $158,900.If performed in New York City, the base pay range is $103,900 - $173,300.If performed in Rochester, NY, the base pay range is $86,600 - $144,400.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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