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Client Value Manager Jobs in Connecticut (NOW HIRING)

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site

$101K - $127K/yr

In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a ... Track client goals and outcomes to ensure customers receive measurable value from the platform.

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Be part of a people-first culture that values innovation, accountability, and continuous ...

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... Be part of a people-first culture that values innovation, accountability, and continuous ...

Gartner

Senior Product Manager

Stamford, CT · Hybrid

$134K - $178K/yr

Leverage Gartner's AI-driven tools to calibrate client-facing value delivery * Deliver regular ... management experience, preferably in B2B organizations; experience in CSO or CMO research ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site +1

In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a ... client value, and helping shape the next stage of our post-sale customer experience. You will work ...

Gallagher

Client Service Manager II

Danbury, CT

We value curiosity, celebrate new ideas, and empower you to take ownership of your career while ... Client Relationship Management: * Build and nurture relationships with High Net Worth clients ...

Gartner, Inc.

Manager, Data Analytics

Stamford, CT · On-site

We perform client value and retention analytics (Content, Client interactions, and BTI role in ... We are looking for a Manager who is a proven analytical problem solver, has strong technical ...

Gartner

Digital Product Manager

Stamford, CT · On-site +1

Design solutions for high-potential opportunities, balancing client value, time to market, and ... Experienced in managing product features from ideation and inception through launch and ongoing ...

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All JobsClient Value JobsClient Value Manager JobsClient Value Manager Jobs in Connecticut

Client Value Manager information

See Connecticut salary details

$34.2K

$85.6K

$109.9K

How much do client value manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client value manager in Connecticut is $85,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $108,400.00 per year, depending on experience, location, and employer.

What is a Client Value Manager?

A Client Value Manager is a professional responsible for ensuring that clients receive maximum value from a company's products or services. They act as a liaison between the client and the organization, working to understand client needs, align solutions, and drive business outcomes. Their role often includes analyzing data to identify opportunities for improvement, facilitating communication, and managing client relationships to foster long-term partnerships. By focusing on delivering measurable value, they help enhance client satisfaction and retention.

What is the difference between Client Value Manager vs Customer Success Manager?

AspectClient Value ManagerCustomer Success Manager
Primary FocusMaximizing client value and strategic partnershipEnsuring customer satisfaction and retention
Skills & CertificationsBusiness analysis, client relationship management, certifications like CBV or similarCustomer service, communication, CRM tools
Work EnvironmentConsultative, strategic, often in B2B settingsSupport-oriented, client-facing roles in various industries
Industry UsageFinance, consulting, SaaS, B2B servicesTechnology, SaaS, retail, service industries

The Client Value Manager focuses on delivering strategic value and strengthening client relationships through analysis and tailored solutions. In contrast, the Customer Success Manager emphasizes customer satisfaction, retention, and support. While both roles involve client interaction, their core objectives and skill sets differ, making each vital in different stages of the client lifecycle.

What are the key skills and qualifications needed to thrive as a Client Value Manager, and why are they important?

To thrive as a Client Value Manager, you need strong analytical skills, business acumen, and expertise in account management, often supported by a degree in business or a related field. Familiarity with CRM systems, data analysis tools, and project management platforms is typical for this role. Excellent communication, relationship-building, and problem-solving abilities help you deliver tailored solutions and maintain client satisfaction. These skills are crucial for maximizing client value, ensuring retention, and driving business growth through successful client partnerships.

How does a Client Value Manager typically collaborate with other departments to deliver value to clients?

A Client Value Manager regularly partners with teams such as sales, product, and customer success to ensure clients receive maximum value from the company's offerings. This collaboration involves gathering client feedback, aligning internal resources, and developing tailored solutions to address client needs. By acting as a bridge between the client and internal teams, the Client Value Manager helps drive successful outcomes, improve client satisfaction, and identify opportunities for upselling or cross-selling. Effective communication and project management skills are essential for coordinating these cross-functional efforts.
Client Value Manager jobs near you

Customer Success Manager

Ritchie Bros.

Norwalk, CT • On-site

$101K - $127K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

4th of 17 rated auctioneers

Job description


We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of strategic, mid-to-large-sized clients and serve as a trusted advisor after implementation and go-live.
The Customer Success Manager will be responsible for helping clients achieve measurable business value through our software solutions. This includes driving adoption, strengthening executive relationships, monitoring customer health, supporting renewal readiness, identifying churn risk, and partnering internally to deliver strong client outcomes.
This is an individual contributor role ideal for someone who is structured, commercially aware, technically curious, and comfortable operating across relationship management, account strategy, customer success operations, and cross-functional problem solving.
Why Join Us
This is an opportunity to join a growing Customer Success function within a software company serving complex, global clients. You will play a meaningful role in strengthening customer relationships, improving retention, increasing client value, and helping shape the next stage of our post-sale customer experience.
You will work directly with leadership, partner closely with cross-functional teams, and manage strategic accounts where strong Customer Success execution directly impacts client satisfaction, renewal outcomes, and long-term business growth.
Responsibilities
Strategic Account Ownership
  • Own and manage a portfolio of strategic customer accounts after go-live.
  • Serve as the primary post-sale relationship owner and trusted advisor for assigned clients.
  • Build strong relationships with executive sponsors, operational stakeholders, and day-to-day users.
  • Develop a deep understanding of each client's business goals, operating model, success criteria, and long-term growth opportunities.
  • Create and maintain account plans that support adoption, retention, renewal readiness, and expansion.

Customer Success Execution
  • Execute a structured Customer Success playbook, including regular client check-ins, business reviews, success planning, and proactive account management.
  • Lead Quarterly Business Reviews and Executive Business Reviews that communicate performance, adoption, value realization, risks, and next steps.
  • Monitor customer health using available data such as usage trends, order volume, support activity, renewal timing, stakeholder engagement, and client feedback.
  • Identify churn risk early and develop action plans to improve account health and retention.
  • Track client goals and outcomes to ensure customers receive measurable value from the platform.

Renewal, Retention, and Growth
  • Support renewal strategy and renewal readiness for assigned accounts.
  • Partner with Sales and Account Management to identify expansion, upsell, and cross-sell opportunities.
  • Help improve retention, customer satisfaction, gross revenue retention, and net revenue retention outcomes.
  • Proactively identify opportunities to increase client engagement, platform utilization, and long-term account value.
  • Balance customer advocacy with business priorities and commercial discipline.

Cross-Functional Collaboration
  • Work closely with Sales, Product, Support, Implementation, Engineering, and other internal teams to resolve client needs and improve the customer experience.
  • Coordinate internal resources to address escalations, technical questions, service issues, enhancement requests, and adoption barriers.
  • Translate customer feedback into clear, actionable insights for internal teams.
  • Help ensure a seamless transition from implementation to long-term customer success ownership.
  • Contribute to process improvement as the Customer Success function continues to mature.

Platform, Data, and Process Management
  • Use Salesforce, Jira, Confluence, Google Workspace, Gemini, Copilot, and other business tools to manage account activity, document client needs, track issues, and support internal collaboration.
  • Maintain accurate account records, meeting notes, success plans, renewal information, and action items.
  • Analyze customer data to a practical degree, including adoption trends, usage activity, order volume, support tickets, customer health, and renewal risk.
  • Use data and client insights to guide conversations, prioritize action, and support account strategy.

Qualifications
Ideal Candidate Profile
The ideal candidate is a strategic relationship builder who can operate comfortably between customer advocacy, account growth, issue resolution, and business outcome management. They are proactive, structured, polished, analytical, technically curious, and commercially minded.
They should be comfortable managing complex client relationships, working across internal teams, presenting to senior stakeholders, and using both data and relationship insight to drive better customer outcomes.
Qualifications
  • 5+ years of experience in Customer Success, Account Management, Client Success, Strategic Account Management, or a related client-facing role.
  • Experience managing enterprise, strategic, global, multi-location, or complex B2B accounts.
  • Prior experience in SaaS, enterprise software, procurement technology, equipment rental, contractor services, fleet services, or related industries strongly preferred.
  • Proven ability to build trusted relationships with stakeholders at multiple levels, including executives.
  • Strong communication and presentation skills, with the ability to lead strategic client conversations and business reviews.
  • Commercially aware, with experience supporting renewals, retention, account growth, upsell, cross-sell, or expansion opportunities.
  • Ability to identify customer risk, develop mitigation plans, and drive cross-functional action.
  • Strong enough technical acumen to understand platform functionality, integrations, customer workflows, and technical escalations, and to communicate those concepts clearly to clients.
  • Working knowledge of procurement workflows, supplier onboarding, punchout, cXML, EDI, integrations, or platform-based transaction models is a strong plus.
  • Experience using tools such as Salesforce, Jira, Confluence, Google Sheets, Google Docs, Gemini, Copilot, or similar systems.
  • Strong organizational skills with the ability to manage multiple accounts, priorities, meetings, and follow-up actions.
  • Comfortable working in a hybrid office environment, with required in-office presence Tuesday through Thursday.
  • Willingness to travel occasionally for client meetings, executive reviews, trade shows, or industry events.

About Us
RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

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