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Client Technical Support Associate Jobs in Toronto, ON

Digital

Braze Specialist

Toronto, ON · Remote

We are looking for an experienced Braze Specialist to support a customer migration from Salesforce ... Once the project begins, they will work closely with the client's technical team to map the ...

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Client Technical Support Associate information

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities near Toronto, ON are hiring for Client Technical Support Associate jobs? Cities near Toronto, ON with the most Client Technical Support Associate job openings:
Infographic showing various Client Technical Support Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Technical Consultant

Appian Corporation

Toronto, ON

Full-time

Re-posted 13 days ago

Job description

We are seeking a Senior Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian's platform for our commercial clients. This includes working within an agile environment to understand our client's business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You'll brainstorm AI use cases and implement  Appian's AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization. You will also collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

To be successful in this role, you need:

  • Passion for mentoring/developing others and experience leading small teams through post-sale software implementation

  • Ability to work with clients to define business processes and gather functional and technical system requirements

  • Excellent communication skills, passion for technology and continuous learning, and affinity for asking "why" and solving the right problems

  • History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)

  • Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)

  • Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

  • 3+ years of experience with hands-on software development or technical consulting

  • B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree

  • Willingness to travel; 20% to support customer engagement

Apply