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Client Technical Support Associate Jobs in Mississauga, ON

MAP

Lead Technical Project Manager

Toronto, ON

... will actively support leadership in managing business performance, foster long-term client ... Technical Leadership & Prioritization * Multi-Project Leadership: Demonstrate the ability to lead ...

New

Notified

Associate Client Support Specialist

Toronto, ON · On-site

CA$23 - CA$25/hr

Summary The Associate Client Support Specialist on the global client support team manages the ... No supervisory responsibilities; accountable for developing technical contribution * Uses existing ...

Equiniti

Associate Client Support Specialist

Toronto, ON · Hybrid

CA$23 - CA$25/hr

Summary The Associate Client Support Specialist on the global client support team manages the ... No supervisory responsibilities; accountable for developing technical contribution * Uses existing ...

Digital

Braze Specialist

Toronto, ON · Remote

We are looking for an experienced Braze Specialist to support a customer migration from Salesforce ... Once the project begins, they will work closely with the client's technical team to map the ...

Digital

Marketing Automation Specialist

Toronto, ON · Remote

We are looking for an experienced Marketing Automation Specialist (Braze) to support a customer ... Once the project begins, they will work closely with the client's technical team to map the ...

Digital

Braze Certified Specialist

Toronto, ON · Remote

We are looking for an experienced Braze Certified Specialist to support a customer migration from ... Once the project begins, they will work closely with the client's technical team to map the ...

Digital

Braze Certified Specialist

Toronto, ON · Remote

We are looking for an experienced Braze Certified Specialist to support a customer migration from ... Once the project begins, they will work closely with the client's technical team to map the ...

Digital

Braze Specialist

Toronto, ON · Remote

We are looking for an experienced Braze Specialist to support a customer migration from Salesforce ... Once the project begins, they will work closely with the client's technical team to map the ...

Digital

Marketing Automation Specialist

Toronto, ON · Remote

We are looking for an experienced Marketing Automation Specialist (Braze) to support a customer ... Once the project begins, they will work closely with the client's technical team to map the ...

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All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in Mississauga, ON

Client Technical Support Associate information

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs

What cities near Mississauga, ON are hiring for Client Technical Support Associate jobs?

Cities near Mississauga, ON with the most Client Technical Support Associate job openings:

Infographic showing various Client Technical Support Associate job openings in Mississauga, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Insurance Support Associate

Canadian Automobile Association (CAA)

Thornhill, ON

Full-time

Re-posted 4 days ago

Key responsibilities

  • Answer inbound calls from policyholders regarding general service inquiries, billing options, and payments.

  • Send outbound correspondence to policyholders, providing technical support for CAA Connect and CAA MyPace.

  • Assist with the collection of data for departmental reporting and support ongoing departmental projects and initiatives.

Job description

About Us

For over 50 years,our Property and Casualty insurance Company, CAA Insurance,has provided dependable and trustworthy service to protect Canadians and what matters to them.CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. 

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

  • Support the Insurance Sales and Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries, also billing options and payments
  • Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
  • Assist with the collection of data for departmental reporting
  • Offer support for ongoing departmental projects and initiatives
  • Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. 

Who You Are

  • Post-Secondary education completed, University preferred
  • 1-3 years of exceptional customer service experience
  • Previous experience in a call centre environment
  • Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
  • Strong teamwork and analytical skills
  • Excellent communication skills, both verbal and written

Call Centre Hours

Monday to Thursday - 8:00am to 8:00pm
Friday - 8:00am to 6:00pm
Saturday (once a month) - 9:00am to 4:00pm

You must be flexible to work various shifts within the call centre hours

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process. 

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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