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Client Technical Support Associate Jobs in California

EIS

Technical Support Specialist

San Francisco, CA · On-site +1

$50K - $75K/yr

... client base. Tasked with initiating proactive measures that result in decreased case volume and resolution time, the Technical Support Specialist provides feedback and support to Engineers and ...

Watts

Technical Support Specialist

Escondido, CA · On-site

... to client support. This position reports to the Supervisor Technical Support. This role is onsite ... Associate degree or higher in a technical field such as Information Technology, Electronics ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Associate degree in Electronics, Biomedical Engineering Technology, or a related technical field. * 5-10 years of experience in field service, technical support, or troubleshooting complex technical ...

Saalex

Technical Support Specialist

San Diego, CA · On-site

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or ...

Saalex

Technical Support Specialist

San Diego, CA

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or ...

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Client Technical Support Associate information

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$15

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$56

How much do client technical support associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for client technical support associate in California is $27.75, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.83 per hour, depending on experience, location, and employer.

What Does a Client Technical Support Associate Do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs
What cities in California are hiring for Client Technical Support Associate jobs? Cities in California with the most Client Technical Support Associate job openings:
Technical Support Specialist

Technical Support Specialist

EIS

San Francisco, CA • On-site, Remote

$50K - $75K/yr

Full-time

Medical

Posted yesterday

Job description

Technical Support Specialist
Department: 509 Support Operations
Employment Type: Full Time
Location: San Francisco, California
Reporting To: Graham Edmunds
Compensation: $50,927 - $75,000 / month
Description
The Technical Support Specialist is a high-visibility role on a vital team focused on delivering exceptional customer service to the EIS client base. Tasked with initiating proactive measures that result in decreased case volume and resolution time, the Technical Support Specialist provides feedback and support to Engineers and Developers - and then back to the client. They are the ultimate team player. The Technical Support Specialist also plays a key role in maintaining the customer relationship and acts as an escalation point for production environment issues. Acting as an incident commander when critical situations arise, the Technical Support Specialist provides steady guidance to bring problems to quick resolution.
Lastly, the Technical Support Specialist ensures correct configuration of the Support tech stack, adoption and ongoing usage. The Technical Support Specialist is focused on engaging directly with internal and external customers to understand their needs, guiding them in successful use of the support software and advocating for process and product enhancements that improve the overall customer experience and system optimization.
This position includes a one-month onboarding and training period conducted during standard business hours: Monday through Friday, 8:00 AM to 4:00 PM Pacific Time.
Upon successful completion of training, the regular work schedule will transition to Sunday through Thursday, 4:00 PM to 12:00 AM (midnight) Pacific Time.
Key Responsibilities
  • Working in tandem with SupportOps leadership to identify operational gaps and predict possible downtime or contributors to SLA breach
  • Assisting with the design, development, rollout and maintenance of support tooling and workflows within support domain
  • Onboarding teams and customers to SupportOps services as well as maintaining training and knowledge sharing for support domain
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Drives other teams as needed.
  • Advocate on behalf of the customer and collaborate with internal teams to identify Customer experience, service, product and process improvements that enhance and support EIS's value proposition and customer engagement.
  • Act as incident commander and guide on-call resources to provide timely workarounds and issue resolution

Skills, Knowledge & Expertise
  • 3 years of Technical Help Desk, Technical Support, Application Support, Production Support or related title of SaaS or complex software application or CRM solutions.
  • Languages : Japanese and English
  • Experience consuming and resolving work through ticketing systems.
  • Ability to remain calm, composed and articulate when dealing with tough customer situations.
  • Exceptional level of ownership, dependability, and accountability.
  • Possesses a hunger for knowledge - always wants to learn more and do better.
  • Active listener, always looking to establish a strong working relationship with the customer while working toward resolution.
  • Collaborates easily across teams or disciplines to solve problems.
  • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

Technical Skills
  • Bring your experience with the admin side of the Support tech stack or related tools. We use Jira, JSM, EazyBi, Datadog and similar tools/technologies. Bonus points if you've started a trial and know the basics.
  • Experience supporting users in a mixed OS environment with strong experience with Windows and macOS management
  • Basic TCP/IP , OSI, VPN, RDP and other networking technologies knowledge helpful
  • Experience with Google Workplace, Slack, EazyBi, Nuacom and Atlassian products is a plus.

Job Benefits
The targeted pay range for this position is $50,927 - $75,000 yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition we provide medical insurance, company equipment and other benefits. Base pay information is based on market location. Applicants should formally apply via the careers site.
EIS Group will consider qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.

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