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Client Support Rep Jobs in Texas (NOW HIRING)

TRIBAL DIAGNOSTICS LLC

$20/hr

The Field Sales Support Representative at Tribal Diagnostics provides on-the-ground support for the sales team by maintaining consistent in-person engagement with key client accounts. This role ...

MDC Data Centers

Customer Support Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, we're looking for a ... Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

MDC Data Centers

Customer Support Representative

Mcallen, TX

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, we're looking for a ... Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

MDC Data Centers

Customer Support Representative

Mcallen, TX

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, we're looking for a ... Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

MDC Data Center

Customer Support Representative

Mcallen, TX · On-site

$15.25 - $20.75/hr

Join the MDC Team as a Customer Support Representative! At MDC Data Centers, were looking for a ... Coordinate with the Customer Success team to ensure smooth handling of non-standard client requests.

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See Texas salary details

$10

$17

$23

How much do client support rep jobs pay per hour?

As of May 30, 2026, the average hourly pay for client support rep in Texas is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support Representative, and why are they important?

To thrive as a Client Support Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is commonly required. Excellent communication, patience, and active listening are crucial soft skills for building rapport and resolving client issues effectively. These competencies ensure prompt, accurate support and foster long-term client satisfaction and loyalty.

What are some common challenges Client Support Representatives face when managing multiple client inquiries simultaneously?

Client Support Representatives often juggle several client requests at once, which requires strong organizational and time-management skills. A major challenge is prioritizing urgent issues while ensuring all clients feel heard and supported. Balancing these demands involves clear communication, effective use of ticketing systems, and sometimes collaborating with other departments to resolve more complex issues. Maintaining professionalism and empathy under pressure is key to success in this role.

What does a Client Support Representative do?

A Client Support Representative is responsible for assisting customers by answering inquiries, resolving issues, and providing information about products or services. They typically respond to client communications via phone, email, or chat, ensuring that clients receive prompt and helpful service. Client Support Reps may also help troubleshoot problems, process orders, and escalate more complex issues to higher-level support staff. Their goal is to ensure customer satisfaction and maintain positive relationships between the company and its clients.
Client Support Rep jobs near you

Client Support Associate- FT

All Points North

Fort Worth, TX • On-site

$16 - $20/hr

Full-time

Posted 28 days ago

Job description

Description
All Points North is hiring a Full-Time Client Support Associate
Shift: 11:00 pm - 7:00 am | Weekends Required
Join our dedicated team and play a key role in delivering exceptional client care and support during evening and weekend hours. We're seeking a compassionate, detail-oriented individual who thrives in a client-facing environment and is committed to supporting our mission of whole-person wellness.
Broad Statement of Responsibilities:
The Client Support Associate involved in the day to day operations of the client milieu.
The CSA collaborates extensively with clinicians, nursing staff, hospitality, case management, and other patient caregivers and staff to ensure delivery of quality care and coordination of services. They work closely with clinical and hospitality leadership to coordinate systems related to measuring attendance, reporting program outcomes, milieu activities and client satisfaction. The CSA works closely with the Clinical Team and Hospitality Department on special projects as
assigned.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to stand for 8+ hours
  • Able to squat, bend, kneel, and lift 50 lbs
  • Able to work with all departments at All Points North
  • Extensive knowledge of KIPU EMR
  • Time-management skills
  • Capable of making good decisions
  • Ability to handle pressure well
  • Ability to deal with uncertainty
  • Valid Drivers License

Education:
Required; High School Diploma / GED Preferred; Associates in Social or Human Services
Experience: 2+ years of experience working in clinical or hospitality settings with direct guest/client care, experience in clinical documentation systems
Special Skills & Knowledge: Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable and accept changes quickly and easily; be willing to address conflict appropriately. Basic computer skills are required with Microsoft Office Suite and KIPU, web-based products knowledge a bonus.
Physical Requirements: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Routine mobility to include standing, stooping, bending, lifting, walking and running.
  • Regularly required to sit and work at a phone/computer workstation
  • Ability to lift up to 50 lbs.

Materials & Equipment: Office equipment, computer, copy machine, iPad and company computer programs
Essential Requirements:
  • High moral and ethical values
  • Willingness to be open to learning and growing
  • Exceptional communication skills
  • Basic understanding of medical and clinical terminology
  • Excellent organizational skills in order to ensure all patient needs are being met
  • Ability to interact with a wide range of individuals each day
  • Must possess a valid driver's license, appropriate references
  • Appropriate interpersonal/personal boundaries
  • Maturity of judgment and behavior
  • Ability to remain flexible to accommodate changes in work schedule

Position Duties and Responsibilities - Responsibilities include but are not limited to:
  • Completes and distributes the daily census and coordinating ongoing improvement of the census and related projects
  • Produce timely and accurate information to communicate with other department heads regarding guest and departmental needs
  • Works closely with the case management team to ensure coordination of case management tasks including admissions and discharge
  • Review and aggregate patient outcome and satisfaction data
  • Setting up KIPU accounts and managing access levels in KIPU
  • Ensure all EHR are in KIPU and have been signed
  • Develop and implement clinic policies and protocols
  • Use computer software to admit and discharge patients, coordinate follow-up appointments and refer patients to specialists as needed
  • Works to create efficient systems and workflows within the clinic
  • Engages in ongoing tasks to develop policies and enhance processes and procedures, including ongoing performance improvement for clinical tasks
  • Collaborates extensively between departments to coordinate the completion of assigned performance improvement tasks
  • Works closely with leadership tasks on specialty projects as assigned
  • Successfully plans and facilitates psycho educational groups.
  • Attends, scribes and enters notes in Kipu for clinically facilitated process, trauma, and experiential groups.
  • Client Transportation/facility transportation as needed

Required Skills
Basic Life Support (BLS Required)
Inpatient Behavioral Health Experience
Must have, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Openings
1
Pay Range
$16.00 Hourly to $20.00 Hourly

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