Client Support Manager Jobs in Toronto, ON (NOW HIRING)

Requisition ID: 266670 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager is responsible for contributing to the overall success of the Insurance business by providing strategic leadership and oversight of a regional team of Insurance Sales Associates (ISAs), Senior Insurance Sales Associates (SISAs), and Associate Insurance Servicing Advisors (AISAs). The role ensures a high level of sales and service support is delivered to Insurance Consultants while fostering a high-performing culture focused on coaching, development, operational excellence, and continuous improvement.

Accountabilities

• Leads and develops a regional team of ISAs, SISAs, and AISAs across multiple advisory teams. This includes ensuring service level standards are achieved; providing ongoing coaching and leadership support; managing escalated employee and performance-related concerns; creating opportunities for professional development, collaboration, and best-practice sharing; supporting career progression; and fostering an engaged, inclusive, and high-performing team culture.
• Oversees regional staffing, workforce planning, and capacity management for ISA, SISA, and AISA roles, working closely with Regional Directors and Insurance Advisory teams. This includes developing and maintaining a framework to effectively manage business growth, volume fluctuations, vacancies, and changing business priorities while ensuring appropriate support models are maintained.
• Partners with Regional Directors to ensure Insurance Advisory teams have the sales and servicing support required to effectively manage business volumes, deliver exceptional client experiences, and achieve business objectives.
• Provides strategic leadership in the design, development, and implementation of initiatives that enhance insurance sales administration support. This includes gathering feedback from Insurance Advisory teams, ISAs, SISAs, AISAs, and SWIS leadership; collaborating with colleagues across Canadian Wealth Management, business lines, and support functions; identifying opportunities for process improvement and operational efficiency; and overseeing the successful execution of projects and key deliverables.
• Promotes consistency and best practices across supported teams by identifying operational efficiencies, leveraging technology and automation opportunities, and implementing scalable solutions that enhance advisor and client support.
• Develops and maintains a strong understanding of industry trends, competitor practices, and emerging opportunities related to insurance sales support. This includes building external industry relationships and leveraging insights to drive innovation and continuous improvement.
• Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Consistently does the right thing to keep the Bank safe and fosters a culture where team members, colleagues, customers, and stakeholders feel comfortable speaking up and raising concerns.
• Creates an environment in which the team pursues effective and efficient operations in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of business controls related to operational, compliance, AML/ATF/sanctions, and conduct risk.
• Builds and sustains a high-performance environment by implementing people strategies that attract, retain, develop, and motivate talent. This includes fostering an inclusive culture, leveraging a coaching mindset, communicating business strategy and priorities, managing succession planning, and developing future leaders within the organization.
  Education, Experience and Other Information:
  

• Minimum 5 years of insurance, wealth management, or financial services experience.
• Minimum 3 years of people leadership experience managing multiple teams and/or leaders.
• Insurance License.
• University degree or equivalent experience.
• Strong knowledge of the wealth management and insurance industries.
• Demonstrated experience leading change initiatives, workforce planning, and operational improvement projects.
• Industry accreditation such as CSC, CFP, CLU, or equivalent designation is considered an asset.

Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.