Client Support Manager Jobs in Front Royal, VA (NOW HIRING)

Program Support Supervisor II

At Grafton Integrated Health Network, we’re guided by a shared purpose: helping individuals with complex needs reach their fullest potential. As a Program Support Supervisor, your work has meaningful impact—you’ll transform challenges into breakthroughs and see the difference you make in each Child's growth. You’ll join a culture of teamwork and collaboration, where educators, clinicians, and support staff work together to create a community of care and success. And because we care for you so you can care for others, we provide the resources, training, and support you need to grow both personally and professionally.

Join us - and experience the deep fulfillment of knowing your work truly makes a difference!
Be part of a team that leads with heart and grit, the Grafton way! 

Job Summary

Under general supervision, the Program Support Supervisor II provides on duty functions on a regional basis for an assigned shift. On duty functions involve ensuring adequate staffing levels and coverage for programs on a regional basis; assigning substitutes and program personnel to accommodate staffing shortages; and coordinating emergency and crisis intervention responses to ensure adequate coverage and incident management. Ensures proper documentation of all shift activities, to include allegations of client abuse, suicide attempts, and emergency responses. Reports to a manager or administrator.

The Program Support Supervisor Level II, may perform additional duties in direct employee management and reporting structure, managing the client/customer focus, leadership and organizational commitments, and financial management.   

ESSENTIAL JOB FUNCTIONS 

• Provides on-duty coordination activities which include monitoring staff departures off campus; providing staff with access to restricted areas; directing staff during emergencies; providing consultation or assistance with crisis interventions as needed; monitoring campus activities, events, and locations of student and staffing groups; and ensures adequate responses to emergencies. Provides written documentation for all significant events and incidents. Approves and monitors emergency control procedures. Conducts fire drills, and screens external visitors.
• Ensures adequate staffing coverage by assigning substitutes to programs and work sites as needed. 
• Provides first aide to injured staff and consumers.  Oversees the disposal of bloodborne pathogens and hazardous materials.  
• Channels necessary information with program staff and supervisors.
• Reports and oversees the documentation of allegations of consumer neglect or abuse. Reports and oversee the documentation of any consumer suicidal statements, gestures, or attempts.
• Oversees and implements crisis intervention strategies as needed.  Ensures that all incidents are documented and reported properly.
• Coordinates the use of Grafton vehicles. Administers medications in the absence of a nurse.
• Prepares varied documentation pertaining to shift activities to include daily communications logs, department payroll, attendance and leave records, etc.
• Oversees the maintenance of OSHA and first aide supplies.  
• Ensures policies and procedures are properly implemented for assigned shift.
• Provides administrative support for assigned duties as needed such as filing, copying, and mailing.
• Participates in training and weekly staffing meetings.  
• Performs other work as assigned.

 MINIMUM QUALIFICATIONS

• A Bachelor’s degree in human services and 1 year of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions; or
• Be a high school graduate or have a G.E.D. and 2 years of professional experience performing administrative duties and/or responding to incidents and providing crisis interventions. 
• Requires a valid driver’s license. 

COMPENSATION 

• $26.62 - 34.29/hour - position may be filled at the PSS I or PSS II commensurate with experience and qualifications
• Depending on hours worked you may be eligible for Grafton's shift differential that is currently being offered.
• Shift Differentials: $1.50/hr. weekday evenings & overnight 3:30p - 10:30p & $3.00/hr. weekend Fri 3:30p - Mon 7:00a

EMPLOYEE BENEFITS

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• 401(k), including an employer match up to $2,500.00 annually
• Generous Paid Time Off plan
• Education Assistance up to $5,250.00 annually
• Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)
• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness.

If you require a reasonable accommodation or need assistance with the application or
interview process please contact us at hr@grafton.org

Grafton is an equal employment opportunity employer and tobacco-free workplace!