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Client Support Manager Jobs in Washington (NOW HIRING)

Dresner Group

Client Support Manager

Columbia, MD · On-site

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Dresner Group

Client Support Manager

Columbia, MD

Manage the Client Support team, triaging of support requests, and ticket queues. * Scheduling of support and preventative maintenance tickets * Work with management team to develop baseline support ...

Capital One

Director, Client Support

Mclean, VA

Director, Client Support As the Director of Client Support, you will serve as a strategic "leader ... You will empower and guide a management team dedicated to seamless onboarding, continuous product ...

Verano

Client Support Associate

Jessup, MD

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the ... Other duties as assigned by management Minimum Qualifications * Bachelor's Degree or equivalent ...

Verano

Client Support Associate

Jessup, MD

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the ... Other duties as assigned by management Minimum Qualifications * Bachelor's Degree or equivalent ...

Verano

Client Support Associate

Jessup, MD · On-site

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the ... Other duties as assigned by management Minimum Qualifications * Bachelor's Degree or equivalent ...

Verano

Client Support Associate

Jessup, MD

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the ... Other duties as assigned by management Minimum Qualifications * Bachelor's Degree or equivalent ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

Thrive is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. They are seeking a Client Support Engineer 1 to ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. The Client Support Engineer 1 will perform ...

kgs

Program Support Manager

Washington, DC

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ... The PSM shall liaise with client staff and have full authority to act on behalf of the Company ...

kgs

Program Support Manager

Washington, DC

The Program Support Manager (PSM) is responsible for excellent and compliant contract performance ... The PSM shall liaise with client staff and have full authority to act on behalf of the Company ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

Rotating schedule - client is 24/7/365! About Us Thrive is a rapidly growing technology solutions ... and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and ...

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Client Support Manager information

See Washington salary details

$28.3K

$63.2K

$138.2K

How much do client support manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for client support manager in Washington is $63,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $71,900.00 per year, depending on experience, location, and employer.
What cities in Washington are hiring for Client Support Manager jobs? Cities in Washington with the most Client Support Manager job openings:
Client Support Manager

Client Support Manager

Dresner Group

Columbia, MD • On-site

Full-time

Posted 20 days ago

Job description

Company Description
Founded in 2002 to provide quality IT advisory, implementation, and management services to the SMB marketplace, Dresner Group has since helped several hundred organizations realize the value of a properly managed IT environment. Since our conception, we have continued to offer experienced professionals and expertise coupled with superior customer service. Today our clients reside in Maryland, Washington DC, Pennsylvania, Delaware, Ohio, Virginia and North Carolina.
We envision our company as a regional leader in the information technology marketplace and strive to become recognized and respected as the premier provider of information technology solutions, consultative services, and support services to small and medium-size businesses. The growth and profitability of our company will be fueled by an intense focus on providing excellence and on fostering complete and customized IT experiences for our clients in a cost-effective manner.
Dresner Group provides a full range of IT services including:
  • On-site Services
  • Help Desk, 24x7x365
  • Cloud Services
  • IT Consulting Services

For More Career Opportuniites Please Visit: www.dresnergroup.com
Job Description
This position is a multi-faceted and dynamic opportunity for a hands-on technical engineer that is looking to be involved in all aspects of technology & service delivery, while managing a team of support technicians. The individual should be a detail and process oriented person, as well as possess solid problem solving skills. In addition, the individual must have excellent verbal and written communication skills to keep our clients, management, and other CST's informed.
Qualifications
Job Responsibilities
  • Deliver personalized IT infrastructure support for Dresner Group's customer base from a centralized facility using remote capabilities and leading-edge automation tools.
  • Identify, troubleshoot, research, support and resolve customer IT issues.
  • Manage the Client Support team, triaging of support requests, and ticket queues.
  • Scheduling of support and preventative maintenance tickets
  • Work with management team to develop baseline support metrics
    • Deliver and exceed on all team performance targets
  • Maintain and monitor quality service levels
  • Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, and reporting
  • Facilitate customer resolution for escalated calls and engage the necessary technical support

Preferred Working Experience
  • Active Directory Administration including User Accounts, Permission Delegation & Settings
  • Basic knowledge in setup, configuration and troubleshooting of the following:
    • Firewalls, Switches and Routers.
    • Anti-Virus Administration & Agent Deployment
    • Group Policy Object Administration
    • Print Server Management
  • Advanced knowledge in setup, configuration and troubleshooting of the following:
    • Microsoft Office Suite
    • Microsoft Desktop Operating Systems
    • Microsoft Server Operating Systems
    • Symantec Backup Exec, eVault, Windows Backup
    • TCP/IP, DNS, DHCP
    • Remediation of Virus/Malware Infections
  • Minimum of 7-10 years of career oriented working experience
  • Relative working experience with managed service providers or similar organization.
  • Demonstrated leadership abilities and achievement orientated

Required
  • Bachelor's degree in information technology or equivalent working experience.
  • Willingness to work evenings and weekends on occasion.
  • MCDST, MCTS, A+, Network+, CCA, VCP, MCSA, MCITP
    • Certifications may be supplemented with equivalent working experience but should be obtained during employment with DG

Characteristics
  • Enthusiastic about working in a fast-paced and ever evolving environment.
  • Enjoy working with existing clients and eager to engage in new client opportunities.
  • Service oriented attitude - will do what it takes to get the job done right.
  • A spirit of perpetual learning, identifying new technologies as they emerge and becoming an expert in them.
  • A passion for sharing information to the team and clients.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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