Client Support Manager Jobs in Massachusetts (NOW HIRING)

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

The Attorney Support Manager is an integral part of Latham’s Attorney Support team. This role will be responsible for organizing, supervising and developing Attorney Support staff in the office, while establishing strategic and operational priorities for the Attorney Support team in the office. This role will be located in our Boston office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Other key responsibilities include:

• Monitoring workflows and coordinating support assignments based upon daily firm and client needs
• Meeting and maintaining firm staffing goals by establishing effective and efficient assignments for attorneys and paralegals and recommending appropriate reallocations
• Coordinating with other department supervisors and managers regarding operational issues, and other logistical and resource requirements
• Working with coordinators and supervisors to ensure coverage for both planned and unplanned absences, while arranging coverage as required
• Making recommendations in regard to resource planning and recruitment needs
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 
  

We’d love to hear from you if you:

• Demonstrate excellent leadership skills (e.g. organizing, planning, problem-solving and decision-making) necessary for effective management
• Exhibit well-developed, professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm
• Possess the ability to work in a team environment with a strong customer service focus

And have:

• A high school diploma or equivalent, preferably a Bachelor’s degree or equivalent
• A minimum of seven (7) years of cumulative experience
• A minimum of five (5) years’ experience in a legal or professional services environment of relevant experience

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things.

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