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Client Support Manager Jobs in Massachusetts (NOW HIRING)

NQA

Client Support Representative

Acton, MA · On-site

$55K/yr

These individuals will be responsible for the primary Client support for all divisions from the point of management service agreement. Once appointed these accounts will remain under the support of ...

Checkwriters

Client Support Specialist

Northampton, MA

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$45K - $55K/yr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

Checkwriters

Client Support Specialist

Northampton, MA

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

CheckWriters

Client Support Specialist

Northampton, MA

$45K - $55K/yr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

EBI Consulting

Client Support Specialist

Burlington, MA

$50K - $55K/yr

This position reports directly to the Manager of Client Support and is designated as an in-office position to be located at our Burlington, MA corporate headquarters. As such, candidates need to be ...

EBI Consulting

Client Support Specialist

Burlington, MA · On-site

$50K - $55K/yr

This position reports directly to the Manager of Client Support and is designated as an in-office position to be located at our Burlington, MA corporate headquarters. As such, candidates need to be ...

Zelis Healthcare

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused ... Experience using CRM systems, ticketing platforms, or customer support tools preferred. * Strong ...

Zelis

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused ... Experience using CRM systems, ticketing platforms, or customer support tools preferred. * Strong ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused ... Experience using CRM systems, ticketing platforms, or customer support tools preferred. * Strong ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused ... Experience using CRM systems, ticketing platforms, or customer support tools preferred. * Strong ...

Vinfen

Autism Support Broker

West Roxbury, MA

$27.68/hr

The Autism Support Broker ("ASB") works with families of individuals with an autism diagnosis to ... Manager and/or other relevant DDS staff to review individual cases. • Remains available ...

Latham & Watkins LLP

Attorney Support Manager

Boston, MA · Hybrid

$140K - $160K/yr

The Attorney Support Manager is an integral part of Latham's Attorney Support team. This role will ... Monitoring workflows and coordinating support assignments based upon daily firm and client needs

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All JobsClient Support JobsClient Support Manager JobsClient Support Manager Jobs in Massachusetts

Client Support Manager information

See Massachusetts salary details

$27.3K

$60.9K

$133.2K

How much do client support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client support manager in Massachusetts is $60,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $69,300.00 per year, depending on experience, location, and employer.
Infographic showing various Client Support Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,946 per year, or $29.3 per hour.

Client Support Representative

NQA

Acton, MA • On-site

$55K/yr

Full-time

Re-posted 25 days ago

Job description

** THIS IS A TEMP-TO-PERM POSITION**


Role of the Department:

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded and process customers through the certification process.

Job Purpose:

  1. Proactive Client contact
  2. Aid in maintenance of various reports of status
  3. Create and maintain client information in our database, EQM
  4. Responsible for complex clerical assignments following established procedures
  5. Secures information from various sources in production of reports and listings
  6. Interacts with clients in a professional manner to provide assistance when needed
  7. Process customers through the certification process
  8. Maintain multisite audit sampling planners


Principal Tasks:

These individuals will be responsible for the primary Client support for all divisions from the point of management service agreement. Once appointed these accounts will remain under the support of the assigned Client Support Representative until reassignment becomes necessary.

The specific duties of the Client Support Representatives are as follows:

  • Day to day maintenance and security of assigned Client in database.
  • Direct support of assigned Client requirements & needs
    - Scheduling of all audit activities
    - Questions and answers
    - Requests and inquires
    - Updates information and new developments
    - Provides client notifications of activities
    - Levels of Client satisfaction
    - Use of Registration and NQA Logo
    - Adhering to established KPI’s of the Customer Service Group
  • Maintenance of Client Registration
    - Provides work order or activity information
    - File reviews (unless as defined by accreditation schemes)
    - CAP "chasing" & reviews
    - Conducted Reviews
    - Support other cell or company initiatives related to the client
    - Provides input to the Blue List as appropriate
    - Support program management efforts as appropriate
    - Certificate Maintenance
    - Multisite audit planners and associated multisite required documents
  • Financial Support
    - Assist in Invoicing Clients (annual registration, pre-activity, re-bill expenses)
    - Client collections
  • Business Development
    - Identifying cross selling opportunities for Business Development
    - Support client quotation process as needed
  • Championing Clients needs for NQA
  • Anticipating clients needs
  • Coordination of all activities associated with client


Qualifications and Experience:

  • High school diploma or equivalent. 2-3 years related Customer Service / Program Management experience.
  • Knowledge of ISO 9000 and related ISO registration/certification schemes
  • Knowledge of Microsoft Office and other computer programs
  • Excellent administrative, communications and client telephone contact skills are essential.

Notes:

  • Temp-to-perm position
  • Remote

Monday - Friday, 8:30 AM EST – 5 PM EST
40 hours per week