Client Support Associate Jobs in Whitby, ON (NOW HIRING)

Requisition ID: 263998 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

*The role supports the eastern Ontario region and requires local presence for client and branch interaction in Whitby, Cobourg, Peterborough, Port Hope and surrounding areas.*

The Wealth Associate role has been created as a means to develop client- focused talent in Scotia Jarislowsky Fraser (SJF). Wealth Associates will be supported in their development through the Wealth Associate Advancement Program (WAAP) and by working closely with Market Leads, Portfolio Managers and Associate Portfolio Managers as active hands-on engagement in the delivery of the SJF and Scotia Wealth offering. The WAAP is designed to provide technical and readiness training to Wealth Associates to support their in-role development. Program Managers and Market Leads will work collaboratively to coach and support a Wealth Associate's growth, with the Market Lead maintaining oversight and people management responsibility for the Wealth Associate. This oversight will include formal performance coaching, business plan development and determination of best approach in supporting Relationship Managers in the overall management of their book of business. In so doing, relationship management and client servicing skills are groomed and enhanced. Skills are further developed with direct client interactions (client-facing work), interactions with internal partners and external Centres of Influence, and honing SJF's value proposition - the underlying principles of our business.
As the Wealth Associate progresses, he/she will be assigned primary relationship management responsibilities, for specified clients on achievement of milestones associated with their personalized development plan, and under supervision of the Market Lead. The Wealth Associate will, in these instances, partner with a SJF registrant who is part of our in-house Team of Experts (Central Registrant & Investment Advisory) to manage client relationships and to deliver an optimal client experience. As the Wealth Associate gains in-field experience, they will begin to work with Scotia Wealth partners to deliver the comprehensive Scotia Wealth Management offering.
The Wealth Associate is a key role in the business development cycle individual markets that make up SJF's footprint across Canada. In this role, the Wealth Associate will spend time enhancing their business development skills and executing on the achievement of growth strategies to increase SJF's reach in the market.
The Wealth Associate role is a growth oriented and entry-level position, suitable for individuals who expect to advance their career and obtain registrant status with an appropriate provincial regulator. Individuals in this role will be supported through hands-on learning, professional skills and knowledge development, and accreditation of required designations (CIM, CFA, CFP).
The Wealth Associate understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions, ensuring that all activities conducted follow internal policies and procedures and gain a thorough knowledge of permissible activities under the regulatory environment. Upon successful completion of the Wealth Associate program and achievement of registrant status SJF may offer a Relationship Manager position in any of our market locations across Canada.
Accountabilities 
 
Support Overall Market Book of Business

• Ensure a comprehensive understanding of SJF's value proposition in relation to client's financial needs, risk tolerance, and long- term objectives
• Stay abreast of changes in client circumstances, market factors, capital market and economic conditions
• Support Market Lead & Relationship Managers with the analysis of a book of business (portfolio of clients), development of business development strategies for market supported by Wealth Associate, and participation in initiatives to raise the business' brand, presence and profile in-market.
   

Client Service & Relationship Management

• Work collaboratively with the Market Leads, assigned Relationship Managers and administrators to satisfy Client needs.
• Respond to client inquiries & servicing needs in a timely, responsive and approachable manner demonstrating professionalism, emotional intelligence, and effective interpersonal skills in all interactions.
• Proactively identify strategies to address client needs and discuss them with CRIA, the Market Lead and the Relationship Manager(s), including escalations that require immediate attention.
• Prepare, analyze, and present reports and recommendations to clients in collaboration with CRIA and/or the Relationship Manager.
• Participate in the development of financial plans with the Relationship Manager
• Review processes and provide recommendations to improve the client experience and enhance delivery effectiveness
• Work closely with Team of Experts to ensure client life goals are addressed
   

Business Development

Support assigned Relationship Manager(s)/Region: 

• with business plan to manage sales activity, including pipeline management and revenue forecasting, referral source development and overall business growth, in alignment with the firm's established practices
• with conducting prospecting activities to contribute to growth of business  
• with executing prospecting plans to develop a healthy pipeline that will see prospects transition to becoming SJF clients, using Salesforce to maintain accurate records (pipeline and client information)
• with preparing final draft of client portfolio reports, presentation materials, proposals, meeting agendas and other materials supporting client meetings for the Relationship Manager
• with maintaining a solid understanding of client needs and objectives to identify opportunities to expand the relationship across the Scotia Wealth offering
• with business planning practices to manage activities that grow the business through lead identification, prospect development and existing client relationships
• with managing event-based marketing programs, including development, approvals and implementation of seminars, branch presentations, workshops both with internal partners and externally (e.g., Clients, Centers of Influence)
• with prospects and follow up on leads including those associated with Centers of Influence
• work with the Market Leads and Relationship Managers to develop and distribute client communication and marketing materials

Risk Management/Compliance

• Maintaining awareness and ensuring compliance/adherence to all procedures, regulatory activities and guidelines including Privacy, Anti- Money Laundering, Anti-Terrorist Financing, FCAC, Know your Client, Occupational Health & Safety and Guidelines for Business Conduct
• Participating in all aspects of compliance and the identification of actions or changes in policy and/or procedures in order to remediate non-compliance in the business.
• Minimize the Bank's overall exposure to risk
• Support the Portfolio Managers and Associate Portfolio Managers in maintaining client portfolios in accordance with established firm strategy which includes, utilizing the Central Portfolio Models and pools, focusing on client segmentation and client's risk appetite
• Adhere to bank and firm standards, policies and business practices to ensure that SJF is meeting the appropriate regulatory and compliance requirements as they relate to both new and existing accounts
• Escalate, documenting and reporting any unusual occurrences, suspicious or fraudulent activities, as per established procedures
   

Career Development/Program Milestones 
We offer industry leading development program(s) that combine self study, hands on practical experience and exposure. 
This program is customized and built to help you advance your career, with clearly defined criteria and timely tracking of success to progress within the role and further into the SJF business 
Progression is dependent upon different Milestone completions:

• • Achieving accreditation(s)
  • Meeting defined performance thresholds
  • Acquiring experience
  • Displaying minimum skill levels to supervisor

Our program(s) empowers employees to take control and allows them to own their learning and career journey 

Team Membership

• Contributing to the effective and positive functioning of the SJF team and partners
• Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement
• Building effective working relationships across the team and with various business line, internal and external stakeholders
• Maintaining a high level of client service and effectively resolving / escalating client issues as required
• Facilitating a culture of open and honest communication
• Actively participating and contributing to coaching sessions, touch bases and team meetings
• Encouraging the generation of new ideas and approaches
• Actively sharing knowledge and experience to enhance the development of all team members
• Scotiabank is committed to providing a healthy work environment that is free from discrimination, harassment and violence. This means that we are all responsible to work towards the creation of an environment that is caring and welcoming, professional and supportive, and safe and secure for all, including employees and clients.
• We rely on and value the talents, ideas, diversity and commitment of thousands of employees, business partners and other stakeholders around the world to deliver outstanding service to our clients. Central to our relationship is the principle of mutual respect which should be present in everything we do. 
   

Education / Experience

• Post Secondary (Business, Economics, Accounting, Finance)
• CSC
• CIM, or in the process of attaining CIM accreditation
• Enrollment in or completion of CFA program is an asset
• Strong knowledge, enrollment in or completion of Financial Planning (CFP) is an asset
• Strong knowledge, enrollment in or completion of Insurance (LLQP) is an asset
• Industry experience and/or Investment management knowledge is an asset
• Working knowledge of products and services offered by Scotiabank partners is an asset
• Strong interpersonal, communication & listening skills
• Team Results/ Goal oriented
• Self- motivated and disciplined
• Ability to work independently and within a team environment
• Ability to balance multiple and often conflicting priorities.
• Desire to work in a dynamic fast paced environment
   

Ongoing Education/Development:

• Must complete CIM within 24 months
• Must be willing to work towards achievement of registrant status with provincial securities commission 
   

#SWM

Location(s):  Canada : Ontario : Whitby || Canada : Ontario : Cobourg || Canada : Ontario : Peterborough || Canada : Ontario : Port Hope 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.