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Client Support Associate Jobs in Waterloo, ON (NOW HIRING)

Royal Bank of Canada

Associate

Guelph, ON · On-site

CA$75K - CA$100K/yr

This role is as much instrumental to supporting specific Investment Advisors and their client book ... Partner with the Client Experience Associate to execute, manage, and audit your Investment Advisor ...

BMO Financial

Client Service Associate

Waterloo, ON · On-site

Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support ...

Td

PIA Client Service Associate

Kitchener, ON

CA$43K - CA$56K/yr

If so, then get onboard for the position of PIA Client Service Associate ... In this role, you will provide dedicated specialized administrative support to an Investment ...

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Client Support Associate information

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities near Waterloo, ON are hiring for Client Support Associate jobs? Cities near Waterloo, ON with the most Client Support Associate job openings:

Direct Support Worker - Community

AXIS Integrated

Cambridge, ON • On-site

CA$26/hr

Contractor

Re-posted 29 days ago

Job description

Our agency, Axis Integrated Support, partners with various social service agencies to provide front line support to adolescents, adults and seniors requiring specialized care with behaviour management and client safety. Our Associates provide Individuals with physical, developmental, cognitive, and/or mental health challenges within a variety of client-based settings including homes, residences, community facilities and institutions will benefit from our support services.

We are currently hiring Developmental Service Worker's (DSW), Social Service Worker's (SSW), and Child and Youth Care Workers (CYW/CCW/CYC), in the following areas: Kitchener, Waterloo, Cambridge area. $26/hr

Position Overview: We are currently seeking dedicated and empathetic Support Workers to join our team. As a Support Worker, you will play a crucial role in assisting individuals with diverse needs, promoting independence, and enhancing their overall quality of life.

Responsibilities:

  • Providing individualized direct client support to clients who have been diagnosed with a Developmental Disability often with a dual diagnosis and are experiencing behaviour crisis and / or present with complex needs.
  • Provide personalized care and support to clients based on their individual needs and care plans.
  • Assist with daily living activities, including personal hygiene, meal preparation, and medication administration.
  • Foster a positive and empowering environment for clients, promoting independence and self-esteem.
  • Maintain accurate and up-to-date records of client progress and activities.
  • Collaborate effectively with a multidisciplinary team to ensure comprehensive care.

Qualifications:

  • Previous experience as a Community Support Worker or in a related role preferred.
  • Certification or training in health and social care (DSW,SSW,CYW,CCW,CYC or higher).
  • Excellent communication and interpersonal skills.
  • Compassionate and patient attitude towards clients.
  • Ability to work independently and as part of a team.
  • Up to date Safe Management Certificate
  • Up to date Vulnerable Sector Check
  • Up to date First Aid CPR Certificate
  • Clean Driving Record

Please send resume to trish@axisis.ca

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