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Client Support Associate Jobs in Toronto, ON (NOW HIRING)

Cavell Risk, Inc.

Associate, Client Experience

Toronto, ON · On-site

CA$50K - CA$70K/yr

The Associate, Client Experience is responsible for supporting the Manager, Client Experience in various tasks to ensure efficient operations and excellent customer service. Their responsibilities ...

Royal Bank of Canada

Private Client Associate

Toronto, ON · On-site

CA$46K - CA$70K/yr

Be a key support to the administrative activities and responsibilities of the team * Ensure trades ... Proactively assist with client management of appointments and scheduled meetings / calls * Stay ...

Worksite Safety

Client Services Team Lead

Burlington, ON · On-site

CA$55K - CA$70K/yr

... support the Client Services team to ensure that the customer's journey, as well as the Client Services Associate's work experience, is a fantastic one! Based out of the Burlington, ON head office ...

New

Royal Bank of Canada

Private Client Associate

Toronto, ON

CA$46K - CA$70K/yr

Be a key support to the administrative activities and responsibilities of the team * Ensure trades ... Proactively assist with client management of appointments and scheduled meetings / calls * Stay ...

CIBC US

Client Associate, Wood Gundy

Toronto, ON · On-site

CA$50K - CA$59K/yr

As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help ... You will directly engage with high-net-worth clients to offer support, uncover business ...

New

CIBC

Client Associate

Toronto, ON

CA$50K - CA$59K/yr

As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help ... You will directly engage with high-net-worth clients to offer support, uncover business ...

CIBC US

Client Associate

Toronto, ON

CA$50K - CA$59K/yr

As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help ... You will directly engage with high-net-worth clients to offer support, uncover business ...

New

CIBC

Client Associate, Wood Gundy

Toronto, ON

CA$50K - CA$59K/yr

As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help ... You will directly engage with high-net-worth clients to offer support, uncover business ...

New

Td

PIA Client Relationship Associate

Brampton, ON · On-site

CA$45K - CA$59K/yr

If so, then apply for the position of PIA Client Relationship Associate today. In this role, you ... Demonstrate financial planningexpertiseto support IA and producehigh qualityplans that exceed ...

New

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All JobsClient Support Associate JobsClient Support Associate Jobs in Toronto, ON

Client Support Associate information

What jobs pay 4000 a week without a degree?

A Client Support Associate typically earns less than $4,000 weekly, but high-paying roles that can reach this level without a degree include sales positions such as real estate brokers, certain sales managers, or specialized trades like commercial pilots and some tech roles like software developers with experience. These jobs often require strong skills, certifications, or extensive experience rather than formal degrees.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What does a client service associate do?

A client support associate assists clients by addressing their inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What does a customer support associate do?

A customer support associate assists clients by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What is a client support associate?

A client support associate is a professional who assists clients by addressing their questions, resolving issues, and providing information about products or services. They often work in customer service environments, using communication skills and tools like CRM software to ensure client satisfaction and retention.
What cities near Toronto, ON are hiring for Client Support Associate jobs? Cities near Toronto, ON with the most Client Support Associate job openings:
Infographic showing various Client Support Associate job openings in Toronto, ON as of July 2026, with employment types broken down into 1% As Needed, 56% Full Time, 41% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Scientific Client Services Associate

LabX Media Group

Toronto, ON • On-site, Remote

CA$65K - CA$85K/yr

Full-time

Medical, Dental

Posted 3 days ago

New

Job description

About LabX Media Group

LabX Media Group is a leading worldwide science publishing company that delivers meaningfulindustry content and integrated marketing solutions for the scientific community. LabX MediaGroup's brands and product solutions deliver trusted, timely and deep information across printand digital products to empower our customers and advance their research.


We are looking for a Client Services Associate to join our team!


As part of the Creative Services department, the Client Services Associate will manage a portfolio of assigned client accounts and the associated content campaigns across multiple LabX Media Group brands. This role acts as a highly organized, autonomous operational lead-managing timelines, tracking workflows, and maintaining cross-departmental coordination to ensure timely project execution across brands.


Key Responsibilities:

  • Act as the primary point of contact for assigned client accounts.
  • Lead onboarding outreach, manage the briefing process, run kick-off/status calls independently, and maintain clear "next steps" using a standardized communication chain that ensures smooth internal handoffs.
  • Oversee end-to-end project execution from client onboarding to campaign delivery for assigned content programs. This includes; tracking project timelines, dependencies, client approvals, and handoffs across the Content Studio, Design, Marketing, and Operations teams using our workflow management systems.
  • Actively monitor project deliverables against contractual agreements, including gracefully enforcing the standard client review limits and managing the agreed protocols for delayed feedback, scope creep or unresponsive accounts.
  • Collaborate seamlessly with Sales and Marketing to align delivery timelines with commercial goals, ensuring smooth internal handoffs and participating actively in planning sessions.


Qualifications:

  • A Bachelor's degree or higher in a scientific discipline (e.g., Biology, Chemistry, Biomedical Science, or a related field) is required to confidently interpret technical client requirements and collaborate with clients and our specialized content teams.
  • 2-3 years of demonstrated experience in client services, project coordination, or campaign delivery within science/medical communications, or a STEM media environment is an asset


Experience & Skills

  • Experience managing multiple project timelines, files, cross-departmental dependencies simultaneously without losing detail and separating "action-required" workflows from general awareness updates.
  • Confidence running client calls independently, managing professional feedback, and representing the company as a clear, single voice of coordination.
  • You quickly master LMG workflows and begin managing standard campaigns independently.
  • Campaigns move smoothly from Sales handover through production to marketing activation with zero tracking gaps.
  • Creative teams experience smooth handoffs and clear timelines, allowing writers to focus entirely on content creation.
  • Project scope is strictly managed, and delayed client feedback is escalated early before causing internal resource spikes.
  • Clients experience a friendly, structured, and professional onboarding journey.


Compensation:

  • The expected salary range for this position is $65,000-$85,000 CAD per year, commensurate with
    experience. Benefits package includes health and dental coverage, paidvacation, and professional development support.


Application Procedure:

This position is remotely based and is open to all eligible candidates in Canada. Preference may be
given to candidates in the Eastern or Central time zone.


This job posting is for a current vacancy.


LabX Media Group is an enthusiastic equal opportunity employer that values diversity, equity, and
inclusion. We celebrate diverse perspectives and are committed to fostering a culture where
differences are valued and innovation thrives.


Reasonable accommodation is available for qualified individuals with disabilities, upon request
when contacted for an interview. We thank all candidates for applying. Only those candidates
selected for an interview will be contacted.


Please note: Our hiring process does not involve the use of artificial intelligence (AI) for candidate
screening or decision-making. All evaluations are conducted by our human resources team and
hiring managers.



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