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Client Support Associate Jobs in Reston, VA (NOW HIRING)

mge

Entry Level Client Associate

Alexandria, VA · On-site

$42K - $53K/yr

We are seeking a motivated and enthusiastic Client Associate to join our growing team. This ... You will work closely with clients, support event execution, and help drive brand engagement ...

Purple Strategies

Client Associate

Alexandria, VA · On-site

The associate's primary responsibility is to provide tactical support on a client team and to assist with the development and activation of a campaign to achieve a client's desired outcome in service ...

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Client Support Associate information

See Reston, VA salary details

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How much do client support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support associate in Reston, VA is $20.82, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.99 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities near Reston, VA are hiring for Client Support Associate jobs? Cities near Reston, VA with the most Client Support Associate job openings:

Records Support Associate I (ACTIVE SECRET CLEARANCE REQUIRED)

CMT

Washington, DC • On-site

Other

Re-posted 9 days ago

Job description

ABOUT US:
CMT Services, Inc. is a dynamic and growing small business supporting Federal, State, and Local government agencies. As a SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Leaning on our core values of Integrity & Commitment, CMT's mission is to continue delivering the highest quality services to our customers by applying best practices from our team of Industry experts ensuring not only our customers success, but the establishment of CMT Services as their Reliable Partner of Choice.
CMT Services, Inc. seeks a Records Support Associate to provide support to a Government client. To qualify for this role, you must have an Active Secret Level Security Clearance. We are not accepting anything lower than Secret Level.
This is an ON-SITE, Full Time records-keeping position.
Duties:
The Records Support Associate I provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.

  • Digitally scan and perform image quality control functions for: Passport Applications, Lookout Records, and other Consular Vital records as identified by Records Services.
  • Work with the Department's Resource Management Office on the repatriation loan debt program and Enter various passport holds into the Department's lookout system.
  • Communicate with the Department of Health and Human Services (DHHS) regarding passport holds for child support owed.
  • Identify the proper type of record filing system to file or process incoming records. These files include issued and non-issued passport applications, Consular Reports of Birth, Consular Reports of Death, the various types of Lookout files, correspondence files, and a wide variety of miscellaneous documents that are turned in to the Division annually. This determination has a significant impact on the Divisions' ability to locate and retrieve passport records.
  • Performs quality control functions, facilitates the integration of data into PPT databases, and ensures record integrity.
  • Review and correct discrepancies in multiple document PRISM records, and review and correct errors in database processing systems records.
  • Monitor the production and transfer of data files and records pertaining to passport and consular activity submitted by domestic passport Agencies and Centers, as well as consular facilities abroad to HQ to ensure proper adherence to established procedures and protocols.
  • Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases.
  • Assist in the issuance of certified copies of Consular Reports of Death (OF-180), Certificates of Witness to Marriage, and Panama Canal Zone Birth and Death Certificates.
  • Prepare files for retention, disposition, and retrieval purposes.
  • Operate Passport Services electronic database systems to process, search, track, retrieve, reconcile, update, and modify Passport Directorate records.
  • Receive and respond to a wide variety of requests for information or assistance from Passport Agencies, Washington Headquarters offices, other offices in the Bureau of Consular Affairs, overseas posts, other Department of State offices, and outside agencies such as the Office of Personnel Management, Department of Homeland Security, Department of Defense, etc., regarding passport records, and related matters as directed by Management.
  • Perform routine and complex searches using Passport Information Electronic Records System (PIERS), Passport Records Imaging Systems Management (PRISM), Passport Lookout Tracking System (PLOTS), Master Index, and other manual filing systems. For records not available within Passport Services data systems, coordinate the daily requests and responses to/from the WNRC.
  • Assist with various special projects as requested by the Government.
Qualifications:
  • Excellent data entry skills.
  • Excellent filing and file retrieval skills.
  • A basic knowledge of the current passport data systems, and the ability to determine the quality and correctness of data and images.
  • Possess good organizational skills.
  • Ability to learn and recall information about Passport application procedures and the laws and regulations pertaining to Passport requirements.
  • Ability to demonstrate excellent customer service skills, and effectively communicate orally and through written correspondence to a wide audience.
  • Ability to effectively and politely comprehend and communicate the requirements of a vital record in a professional and courteous manner.
  • Ability to communicate with the public both over the telephone and via written means.
  • Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries.
  • Ability to understand the operation, practices, and procedures of general automation software.
Education & Experience:
  • HS diploma or GED
  • Three (3) years of office experience in a high-volume production environment, including;
  • Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook.
Requirements:
  • Possess SECRET level security clearance.

The pay rate is set at $21.32 an hour, plus an additional $4.93 for health and wellbeing.
Disclaimer:
By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.

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