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Client Support Associate Jobs in North Carolina (NOW HIRING)

Tory Burch LLC

PT Support Associate - Seasonal

Mebane, NC · On-site

$13 - $15/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

Tory Burch

PT Support Associate - Seasonal

Mebane, NC · On-site

$13 - $15/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

First Citizens Bank

Wealth Client Specialist

Raleigh, NC · On-site

$15 - $20/hr

This position supports Bank products and services in the execution of daily sales activities at an ... the needs of our associates. More information can be found at Qualifications: Benefits are an ...

New

First Citizens Bank

Wealth Client Specialist

Raleigh, NC · On-site

$15 - $20/hr

This position supports Bank products and services in the execution of daily sales activities at an ... the needs of our associates. More information can be found at Qualifications: Benefits are an ...

New

Addison Group

Client Services Associate

Charlotte, NC · On-site

$22 - $24/hr

The Client Services Associate will provide exceptional customer service and administrative support to both internal and external clients. This role is responsible for assisting with insurance ...

Addison Group

Client Services Associate

Charlotte, NC · On-site

$22 - $24/hr

The Client Services Associate will provide exceptional customer service and administrative support to both internal and external clients. This role is responsible for assisting with insurance ...

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Client Support Associate information

See North Carolina salary details

$10

$18

$25

How much do client support associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for client support associate in North Carolina is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Is a client support associate a good job?

A client support associate role involves assisting customers, resolving issues, and maintaining positive relationships, often requiring strong communication and problem-solving skills. It can offer stable employment, opportunities for skill development, and entry into customer service or administrative fields, with typical schedules during business hours. Job satisfaction depends on individual preferences and the work environment.

What cities in North Carolina are hiring for Client Support Associate jobs?

Cities in North Carolina with the most Client Support Associate job openings:

Infographic showing various Client Support Associate job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $37,837 per year, or $18.2 per hour.

Sales Support Specialist (Commercial Lending Assistant)

First Citizens Bank

Wilmington, NC • On-site

$21 - $28.50/hr

Full-time

Posted 2 days ago

New

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 175 rated banks

Job description

Overview

First Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant).  We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills.  This role is an integral part of our team partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.


Responsibilities & Qualifications
  • Ongoing Sales Support: Provide ongoing sales support to Lenders which includes identifying sales and cross-sell opportunities, coordinating materials for presentations, setting up sales calls as needed, maintaining prospect lists and making joint calls as required.
  • Documentation Support and Accuracy: Originates, processes and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.
  • Ongoing Credit Servicing Support and Accuracy: Resolving documentation exception issues, maintaining service levels, updating financial statements and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.
  • Monitoring of Past Due Credits: Communicate, report and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.  
  • Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution.

Position Specific Skills:

  • Sales Support
  • Commercial Loans
  • Communication (Written and Verbal)
  • Detail oriented
  • Process-Oriented

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree OR High School Diploma or GED/Equivalent in Sales, or Customer Service, or Operations and 4 years' experience in Sales, or Customer Service, or Operations.

Preferred Qualifications:

Experience in commercial loan documentation, commercial lending support or other banking position.

Proficient in Microsoft Excel, PowerPoint, Outlook and other office support systems and programs.

Experience in paralegal support.


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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