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Client Support Associate Jobs in Illinois (NOW HIRING)

Tory Burch

PT Support Associate - Seasonal

Chicago, IL

$15.50 - $17.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

Tory Burch LLC

PT Support Associate - Seasonal

Chicago, IL · On-site

$15.50 - $17.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... Client & Brand Focused - We put ourselves in Tory's shoes * Live the Values - We show up for each ...

YCharts

Customer Success Associate I

Chicago, IL · Hybrid

$55K - $65K/yr

Customer Support Associate I YCharts empowers wealth managers to make smarter investment decisions ... Qualifications & Experience * 0 - 2 years of experience in a customer support, client success, or ...

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All JobsClient Support Associate JobsClient Support Associate Jobs in Illinois

Client Support Associate information

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$11

$19

$27

How much do client support associate jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for client support associate in Illinois is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.36 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

Is a CSA job stressful?

A Client Support Associate (CSA) role can be stressful due to high customer interaction, problem-solving demands, and meeting performance metrics. However, stress levels vary depending on the work environment, workload, and individual skills in communication and time management.

What does a client service associate do?

A client support associate assists clients by addressing their inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What does a customer support associate do?

A customer support associate assists clients by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What job makes $10,000 a month without a degree?

A Client Support Associate typically does not earn $10,000 a month without significant experience or specialized skills. High-paying roles that can reach this level without a degree often include sales, real estate, or entrepreneurship, which rely on performance, networking, and skills rather than formal education.
What cities in Illinois are hiring for Client Support Associate jobs? Cities in Illinois with the most Client Support Associate job openings:
Associate Director of Technology Support Services

Associate Director of Technology Support Services

Parkland College

Champaign, IL • On-site

$86K - $90K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Job description

Associate Director of Technology Support Services
ApplicationClose Date/Time: Monday, June 22, 2026, at 7PM CDT
Thisposition is a Full-Time, 12-Month, Exempt, Non-Union Supervisory appointment witha salary range of $86,003.43 - $90,121.65.
The Associate Director of Technology Support Services leads the strategy, design, and day-to-day operations of end-user computing services, including desktops, laptops, mobile devices, and peripherals. This role manages a dedicated client services team responsible for endpoint support, ensuring a secure, reliable, and consistent user experience across the institution through modern management practices and lifecycle planning. By partnering closely with Information Security, Infrastructure the Associate Director delivers standardized endpoint solutions and high-level customer service that directly supports the college's mission.
The Associate Director of Technology Support Services is a full-time, 12-month, exempt, non-union supervisory appointment based on a schedule established by the Director for Technology Client Services. Internal and external events may occasionally necessitate an altered work schedule. The Associate Director of Technology Support Services must have the ability to work independently and prioritize tasks accurately.
Applicantsmust submit:
  • Anonline employment application
  • Coverletter
  • Resumeor CV

Essential Job Functions
  • May assume the Director of Technology Client Services (TCS) responsibilities (or those responsibilities as directed) during the director's absence.
  • Design and maintain endpoint architecture and modern management practices, including automated provisioning, configuration profiles, patching, remote support tools, and compliance.
  • Mentor and develop Technical Support staff, establish performance metrics (KPIs), conduct evaluations, and identify professional development opportunities to ensure a high standard of customer service.
  • Manage all daily operations and responsibilities for assigned Technical Support Specialist staff and support the Director in overseeing broader Technical Support Services functions.
  • Act as a resource and trainer on topics such as management systems and policies, configuration of application installers and deployments, and PowerShell scripting.
  • Develop technical policies and procedures for supporting client-based services on all supported computing device platforms for both on-prem and cloud-based systems.
  • Oversee installation of desktop applications and resolve technology adaptation issues, including new software, patches, and updates for desktop computers, printers, software, peripherals, etc.
  • Assess the need for and implement any system re-configuration (minor or significant) based on IT incident and service request trends.
  • Partner with Information Security to ensure all endpoints meet institutional risk requirements and coordinate actions and communication in response to security related incidents.
  • Conduct research on emerging products, services, protocols, and standards in support of client services technology procurement and development efforts; make recommendations as appropriate.
  • Advise the director on project and responsibility assignments, organizational changes, vendor management, and purchases.
  • Recommend end user training programs to increase computer literacy and self-sufficiency.
  • Develop Knowledgebase articles and provide input to end user documentation.
  • Serve on college committees associated with IT-related projects.
  • Create reports, collect, and organize data on hardware and software assets, software deployment and licensing, and Technical Support Services ticketing.
  • Perform other duties as assigned.

Minimum Requirements
  • Bachelor's degree in Computer Science and 5 years of related work experience; OR an equivalent combination of related work experience and education.
  • Excellent technical knowledge of network and PC hardware.
  • Prospective new hires will successfully complete a post offer, pre-employment criminal background check with fingerprinting. The background check review includes, but is not limited to, exclusionary offenses per the Illinois School Code and Title IV of the Higher Education Act.
  • Hands-on hardware troubleshooting experience: ability to operate tools, components, and peripheral accessories.
  • Working technical knowledge of current network protocols, operating systems, and standards, including Windows, Mac and/or Linux.
  • Advanced ability in end point management architecture and tools.
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides.
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Highly self-motivated and directed with keen attention to detail.
  • Managerial skills with an emphasis on team building.
  • In an effort to comply with SURS return-to-work restrictions for employers (40 ILCS 5/15-139.5), candidates for employment at Parkland College must either not be a SURS annuitant or must be willing to suspend his/her SURS annuity upon employment. This applies to all SURS annuitants except those receiving their annuity under either the Self-Managed Plan (SMP) or by lump sum payment.

Robust benefits, including medical insurance with no monthly premiums, dental, life, disability, retirement plans, flexible spending, dependent care, EAP, work/life balance with generous paid time off, and tuition waiver. More information on the benefits package may be found online at our Benefits page.
Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://www.parkland.edu/careers will not be considered.
Please monitor your email, including spam or junk mail folders, for future correspondence from Parkland College Human Resources.
For further information on the application process, please contact Parkland College Human Resources at 217-351-2220.
Applicants with disabilities may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process.
Requests may be submitted by contacting Human Resources at 217-351-2220 or by emailing hr@parkland.edu.
Sponsorship for work authorization is not available for this position.
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.
Equal Opportunity Employer

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