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Client Success Jobs in Leeds, AL (NOW HIRING)

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

ReminderMedia

Sales Executive - Remote

Birmingham, AL · On-site +1

$65K - $125K/yr

Performing independently and reliably in a remote work setting Join ReminderMedia and contribute to a culture that values growth, achievement, and client success. Requirements Required Qualifications:

Arcoro

Customer Success Manager - Remote

Birmingham, AL · On-site +1

$70K - $90K/yr

The Customer Success Manager serves to develop strong customer relationships, build trust, ensure overall account health, and ultimately promote retention and loyalty. The CSM also partners closely ...

ReminderMedia

Sales Executive - Remote

Birmingham, AL · Remote

$65K - $125K/yr

Performing independently and reliably in a remote work setting Join ReminderMedia and contribute to a culture that values growth, achievement, and client success. Requirements Required Qualifications:

ReminderMedia

Sales Executive - Remote

Birmingham, AL · Remote

$65K - $125K/yr

Performing independently and reliably in a remote work setting Join ReminderMedia and contribute to a culture that values growth, achievement, and client success. Requirements Required Qualifications:

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Showing results 41-60

All JobsClient Success JobsClient Success Jobs in Leeds, AL

Client Success information

See Leeds, AL salary details

$29.6K

$75.8K

$127.7K

How much do client success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for client success in Leeds, AL is $75,760.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $90,300.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Leeds, AL?

The most popular types of Client Success jobs in Leeds, AL are:

What job categories do people searching Client Success jobs in Leeds, AL look for?

The top searched job categories for Client Success jobs in Leeds, AL are:

What cities near Leeds, AL are hiring for Client Success jobs?

Cities near Leeds, AL with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Leeds, AL as of August 2026, with employment types broken down into 74% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $75,760 per year, or $36.4 per hour.

Sr. Client Executive, Employee Benefits-Middle Market

CAC Specialty

Birmingham, AL • On-site

$71K - $97K/yr

Full-time

Retirement

Posted 9 days ago

Job description

CAC Group, part of The Baldwin Group, is a leading insurance broker and advisor that provides expertise and placement capabilities across the spectrum of insurance and capital markets. Our team defines our success. We recruit and retain the industry's best talent with deep knowledge and experience in their respective segments, products, and industries. We root for each other, as we are all connected and aligned to serving clients in a better and smarter way. Find out more about career opportunities to work with the best team in the industry.
The Sr Employee Benefits Client Executive is responsible for leading the tactical and operational leadership in the design, development, implementation, administration, and communication of all assigned client benefit plans, including making appropriate recommendations based on long term objectives.

PRIMARY RESPONSIBILITIES:

The Sr Employee Benefits Client Executive is responsible for leading the tactical and operational leadership in the design, development, implementation, administration, and communication of all assigned client benefit plans, including making appropriate recommendations based on long term objectives.

PRIMARY RESPONSIBILITIES

  • Manages a minimum of a book of business that generates a minimum of $1M in revenue.

  • Manages all policy activity and stewardship aspects in assigned book of business.

  • Analyzes and reports on relevant claims data for larger accounts, spotting trends and comparing client data to industry benchmarks.

  • Ensures client compliance with respect to benefits and serves as an informed resource to clients on the impact of the ACA and future government changes.

  • Sustains current knowledge of government regulations and ensures legal compliance with FMLA, COBRA, ACA, Employee Retirement Income Security Act (ERISA), and other applicable laws and regulations, including fulfilling reporting and compliance requirements.

  • Provides training and mentorship to the Client Executive Team to assigned book of business.

  • Promotes a culture of vigilance, accountability, collaboration, strong ethical standards and a high degree of client satisfaction.

  • Maintains a concern for accuracy, timeliness and completion when interacting with clients, the firm and insurance company partners to minimize potential for errors and omission claims while demonstrating strong organizational skills with a high attention to detail.

  • Manages large accounts without assistance from leadership and/or an Advisor.

  • Reviews existing accounts to determine if additional lines of insurance should be solicited and/or if changes need to be made throughout the year and at renewal.

  • Cultivates strong relationships with insurance company partners.

  • Manages various priorities and adapts to continually changing job responsibilities.

  • Looks for opportunities to improve the firm, business segment, and processes. Brings issues and discrepancies to the attention of appropriate leadership.

  • Completes special projects as assigned.

  • Provides training and mentorship to Client Executive Team.

EDUCATION AND EXPERIENCE

  • Obtain and maintain state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions.

  • Bachelor's degree in human resources management, Accounting, Finance, Business, or other related concentration, is preferred.

  • Certified Employee Benefits Specialist (CEBS), SPHR, or PHR is preferred

  • Minimum of seven (7) years of insurance and/or benefits related experience, including leading an client management team.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Strong communication, presentation, and interpersonal skills; demonstrated ability to produce clear and effective communication to audiences.

  • Capability to work effectively in a collaborative team environment.

  • Demonstrates the firm's core values, exuding behavior that is aligned with the firm's culture.

TECHNICAL, COMPUTER, SYSTEM SKILLS:

  • Intermediate to advanced knowledge of Microsoft apps: Excel, PowerPoint, Publisher, PowerPoint, Outlook, Word.

  • Ability to learn appropriate insurance company and firm software systems.

SPECIAL WORKING CONDITIONS:

  • Fast paced, multi-tasking environment.

  • Some travel is required.

IMPORTANT NOTICE:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the Firm.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.

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