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Client Success Jobs in Durham, NC (NOW HIRING)

K4Connect

Client Success Manager

Raleigh, NC · On-site

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications ...

K4Connect

Client Success Manager

Raleigh, NC

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications ...

FMI

Client Success Manager

Raleigh, NC · On-site

Success means consistently growing new client relationships, filling Training Institute programs, and building a pipeline that drives long-term growth. This position is ideally based in our Raleigh ...

FMI

Client Success Manager

Raleigh, NC · On-site +1

Success means consistently growing new client relationships, filling Training Institute programs, and building a pipeline that drives long-term growth. This position is ideally based in our Raleigh ...

Veradigm

Expert Client Success Manager

Raleigh, NC · On-site

Expert Client Success Manager Job Summary The Expert Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The Expert CSM seeks to ensure ...

Veradigm

Expert Client Success Manager

Raleigh, NC · On-site

Expert Client Success Manager Job Summary The Expert Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The Expert CSM seeks to ensure ...

Veradigm

Principal Client Success Manager

Raleigh, NC · On-site

... client success stories and outcomes improvements • Participates actively in client Quarterly Business Reviews (QPRs) • Provides consultative insights into the client growth plan led by the AOE ...

Veradigm

Principal Client Success Manager

Raleigh, NC · On-site

... client success stories and outcomes improvements Participates actively in client Quarterly Business Reviews (QPRs) Provides consultative insights into the client growth plan led by the AOE Provides ...

Versana

Client Success Operations Associate

Raleigh, NC · On-site

The Client Success Operations Associate reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana ...

Versana

Client Success Operations Associate

Raleigh, NC · On-site

The Client Success Operations Associate reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana ...

Versana

Client Success Operations Lead

Raleigh, NC

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

The Client Success Operations Lead reporting to the Director of Product Operations, will partner closely with Product and Go-To-Market (GTM) teams to support the operational success of Versana's new ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

Own day-to-day client success for Maya's U.S. and broader North American client portfolio. You may also provide backup support for other English-speaking accounts that don't yet have a dedicated ...

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All JobsClient Success JobsClient Success Jobs in Durham, NC

Client Success information

See Durham, NC salary details

$29.4K

$75.3K

$126.8K

How much do client success jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client success in Durham, NC is $75,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Durham, NC?

The most popular types of Client Success jobs in Durham, NC are:

What job categories do people searching Client Success jobs in Durham, NC look for?

The top searched job categories for Client Success jobs in Durham, NC are:

What cities near Durham, NC are hiring for Client Success jobs?

Cities near Durham, NC with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Durham, NC as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $75,262 per year, or $36.2 per hour.

Client Success Manager

K4Connect

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

K4Connect is a high impact, high growth, venture backed company on a mission to leverage technology to empower the 1.5B older adults and individuals living with disabilities to live simpler, healthier and happier lives. We believe that technology is not simply reserved for the next generation, but rather should empower all generations.
We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications, Smart Home, and Wellness to senior communities across the country. They will manage the day-to-day activities for a subset of K4Connect's client base and will focus on helping customers be successful throughout the entire customer journey by maintaining a high level of customer satisfaction. This role requires high levels of both people skills and technical ability.
Specifically, the Client Success Manager will:
  • Be the single point-of-contact, client champion and trusted advisor to client accounts with the overall goal of making K4Community successful and valuable to a community.
  • Ensure the timely and successful delivery of K4Connect's solutions, including technical expertise, according to customer needs and objectives.
  • Enable proven integrations with new and existing customers
  • Use internal tools to help communities customize their app experience
  • Provide insights to clients based on K4Community resident and staff usage to ensure that they get the most out of the platform.
  • Establish clear success goals and process milestones for the client to work toward.
  • Monitor and analyze client's usage of our product.
  • Utilize data to tell customer success stories.
  • Forecast and track key account metrics.
  • Work with product specialists to train and educate communities on K4community.
  • Drive enablement of expanded solutions for existing customers.
  • Cultivate brand ambassadors to share the product's benefit and value within communities.

Requirements:
  • BS or Associate Degree with a minimum of 3 years of experience in a customer success, account management, or a relationship management position.
  • Natural relationship builder with integrity, reliability and maturity.
  • Proven ability to manage multiple accounts and connect across multiple levels of organizations.
  • Experience working with customers, both in person and virtually, and in one to one and group settings.
  • Experience maintaining relationships, while working to mitigate churn and drive engagement and renewals.
  • Experience and aptitude inside the software industry for enabling integrations and working within a data environment
  • Ability to work in a HIPAA compliant environment with a demonstrated ability for precision and thoroughness
  • Ability to deal professionally, tactfully, and effectively with internal and external stakeholders in a fast-paced, customer-focused environment.
  • Believes in the value of using data to guide clients to successful outcomes.
  • Driven, self-motivated, enthusiastic and with a "can do" attitude.
  • Results-driven, with a bias for speed and action.
  • Quick learner with adaptability to learn new tools and proficiency with a multitude of software packages related to productivity both common (Google Suite, CRMs) and advanced tools (Snowflake and internally built tools)
  • Familiarity with SaaS preferred.
  • Familiarity with Snowflake & data warehouse & analytics technologies a plus.
  • Experience servicing senior living clients and communities a plus.
  • Familiarity with smart home/network technologies a plus.
  • Onsite in our Raleigh office with limited remote work.
  • Expected Travel: Up to 25%.

Benefits We Offer:
  • Competitive Compensation Package (Salary + K4Connect Stock)
  • Quality Healthcare Options for Medical (PPO & HSA), Dental, and Vision
  • Company-Paid Life Insurance, AD&D, STD, LTD plans
  • Vanguard 401k Plan for Retirement Savings
  • Hybrid Office/Work from Home Policy
  • Unlimited PTO, Paid Holidays, and Maternity/Paternity Leave
  • Employee Lounge with games and beverages!

We are looking for a highly energetic person who understands the balance of being a strong client advocate and passionate about delighting customers while managing to the business goals of the company. If you are interested in joining a committed, impassioned, intelligent and creative team that is driven to making global impact in people's lives, then K4Connect may be the place for you!

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