Client Success Project Manager Jobs in Corydon, IN

About Creative Realities

Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.

Areas of Concentration

Digital Signage | A/V Installation | Construction

About the Position

We are looking for an A/V Project Manager who has experience in the A/V installation, Digital Signage, or construction industries who can manage multiple digital solution installations for our clients. The A/V Project Manager is the primary project management lead who is accountable for running multiple AV Install projects through both Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will a part of a rollout of several projects with similar scopes of work. You will work closely with a Program Manager who is running this business vertical to forecast and plan installations for each customer assigned.

Key Responsibilities

• Responsible for planning, facilitating, and administering the installation projects assigned to them.

• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.

• Will serve as first level of technical escalation for installation issues for assigned program team.

• Assisting install managers with more complex installations.

• Identify, assess and communicate with all stakeholders

• Manage the triple constraints on any given project: Schedule, Cost and Quality

• Manage overall project timelines and milestones by working with cross functional team, while considering budget, schedule and quality of the project

• Assume full ownership for the project and escalate to senior management as needed to ensure company and client goals are met

• Manage/initiate all project billing per the SOW

• Participate in weekly project reviews with internal teams and clients as required

• Ensure client and internal milestones are met and appropriate approvals are obtained and documented

• Administrative Activities

o Collect and maintain all required project artifacts

o Work with Account Managers to create change orders as required

o Manage/initiate all project billing per the SOW

o Provide timely and professional client service to ensure client’s expectations and needs are met

o Ensure client and internal milestones are met and appropriate approvals are obtained and documented

o Review Budget vs. Actuals on all projects weekly to ensure we are within scope

o Provide Weekly update to management on install success/fail metrics

Education and Experience

• 7+ years installation project related experience

• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred

• Bachelor’s Degree preferred

• AVIXA CTS and/or Digital Signage Federation certification desired

• Experienced user of software CRM tools. Proficient with Microsoft Office applications.

• Strong technical aptitude and ability to translate technical concepts for non-technical buyers

Key Competencies/Behaviors

• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements

• Self-motivated, achievement-oriented with superior planning and time management skills

• Excellent written communication and presentation skills

• Team oriented; Ability to collaborate cross functionally and to influence without direct authority

• Positive attitude; willingness and initiative to learn

• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities

Core Values The ideal candidate represents these six core values:

• Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!

• Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.

• Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.

• Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.

• Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.

• Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.

Benefits

• Company paid individual portion of medical, Life, Long and Short-Term Disability insurances;

• Access to participate in company dental and vision insurance programs;

• 401(k) program, including company paid match of up to 3% of annual salary; and

• Paid time off and holiday pay.

Thank you for your interest in Creative Realities! We look forward hearing from you.