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Client Success Project Manager Jobs in Wisconsin

Ready Rebound

Customer Success Manager

Milwaukee, WI · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong client ... Strong project management skills with the ability to balance multiple priorities and stakeholders.

Cement Recruiter

Project Manager

Milwaukee, WI · On-site

Joining our Client's team means joining a group of passionate and forward-thinking experts. We're ... success of projects. You will take a leadership role in developing project proposals and vetting ...

E Tech Group

Project Manager

Port Washington, WI · On-site

... success of projects. You will take a leadership role in developing project proposals and vetting ... Manage Client Communication - Ensure effective communication between the client, the project team ...

E Tech Group

Project Manager

Port Washington, WI · On-site

... success of projects. You will take a leadership role in developing project proposals and vetting ... Manage Client Communication - Ensure effective communication between the client, the project team ...

Cement Recruiter

Project Manager

Milwaukee, WI · On-site

Joining our Client's team means joining a group of passionate and forward-thinkingexperts.We're one ... success of projects. You will take a leadership role in developing project proposals and vetting ...

E Tech Group

Project Manager

Milwaukee, WI · On-site

... success of projects. You will take a leadership role in developing project proposals and vetting ... Manage Client Communication - Ensure effective communication between the client, the project team ...

Amteck, LLC

Project Manager

Appleton, WI

... success, client satisfaction, and team development. If you're a proven construction leader with strong electrical project management experience and a passion for delivering exceptional results, we ...

Amteck, LLC

Project Manager

Windsor, WI

... success, client satisfaction, and team development. If you're a proven construction leader with strong electrical project management experience and a passion for delivering exceptional results, we ...

Iron Sky Recruiting

Project Manager

Wauwatosa, WI · On-site

Success in this role means developing trusted client relationships, producing accurate estimates and schedules, managing costs and quality, and ensuring projects are completed safely, on time, and to ...

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Client Success Project Manager information

What does a Client Success Project Manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

What are the key skills and qualifications needed to thrive as a Client Success Project Manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

How does a Client Success Project Manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What are popular job titles related to Client Success Project Manager jobs in Wisconsin? For Client Success Project Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Client Success Project Manager jobs in Wisconsin look for? The top searched job categories for Client Success Project Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Client Success Project Manager jobs? Cities in Wisconsin with the most Client Success Project Manager job openings:
Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in Wisconsin as of June 2026, with employment types broken down into 77% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.
Account Manager Sr Lead, Client Success (CSM)

Account Manager Sr Lead, Client Success (CSM)

Worldpay, Inc.

Milwaukee, WI

Full-time

Posted 28 days ago

Job description

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

About the role:

The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.

About the team:

The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.

What you will be doing:

  • Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.

  • Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.

  • Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization

  • Develop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption

  • Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn

  • Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback

  • Capture, communicate, and bring forward expansion recommendations from customer insights to sellers

  • Act as a liaison between product management and clients; partner with sales & professional services teams

  • Participate in the renewal process and articulate the renewal value story to clients

What you will need:

  • 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles

  • Bachelor's degree; relevant previous experience in financial technology services

  • Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations

  • Knowledge of financial technology industry and products, including market trends, challenges, and opportunities

  • Strong analytical skills, including experience with Tableau or similar software, and turning data into insights

  • Strong communication/presentation skills and confidence in all levels of customer engagement/situations

  • Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

What we offer you:

A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:

  • A voice in the future of fintech

  • Always-on learning and development

  • Collaborative work environment

  • Opportunities to give back

  • Competitive salary and benefits


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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