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Client Success Project Manager Jobs in Massachusetts

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

$85K - $95K/yr

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow ... client-driven special projects * Collaborate cross-functionally with Product, Finance, and ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow ... client-driven special projects * Collaborate cross-functionally with Product, Finance, and ...

Telus Digital

$165K - $225K/yr

The Opportunity As Client Success Director for our Amazon relationship, you will serve as the ... Manage long-cycle renewals, expansions, and new statement-of-work negotiations with multiple Amazon ...

Telus Digital

$165K - $225K/yr

Design and pitch custom solution concepts and prototype projects tailored to the specific data ... Manage long-cycle renewals, expansions, and new statement-of-work negotiations across multiple ...

Galderma

Senior Manager, 3PL Client Success

Boston, MA · On-site

The Opportunity The 3PL Client Success Senior Manager ensures compliant and effective distribution ... Able to project out capacity utilization and distribution needs using business plans and growth ...

New

Sea Machines

Project Manager, Marine Systems

Boston, MA · On-site

$126K/yr

Identify and allocate resources needed for project success. * Project Leadership and Execution ... Quality Assurance: * Ensure that project deliverables meet quality standards and client ...

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Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities in Massachusetts are hiring for Client Success Project Manager jobs?

Cities in Massachusetts with the most Client Success Project Manager job openings:

Client Success Project Manager jobs near you

Client Success Caregiver

Senior Helpers - Westford

Westford, MA

$18.25 - $20/hr

Full-time

Retirement

Posted 23 days ago

Job description

Position: Client Success Caregiver
 
Location: Westford, MA and willingness to travel throughout Middlesex County, MA as needed 
 
Pay Range: $18.25 - $20/Hr dependent on experience and qualifications 
 
Are you an experienced Certified Nursing Assistant (CNA) or Certified Home Health Aide (HHA) who enjoys building relationships, solving problems, and ensuring seniors receive exceptional care? Do you thrive in a fast-paced environment where no two days are the same?
 
Senior Helpers of Westford is growing, and we are seeking a Client Success Caregiver to support both our clients and office team by providing hands-on caregiving, assisting with urgent staffing needs, introducing caregivers to new clients, conducting client visits, and helping ensure every client has an outstanding experience with our agency. 
 
At Senior Helpers, we are proud to be nationally recognized as a Great Place to Work®, and we are committed to building a culture rooted in compassion, accountability, and teamwork. If you're passionate about helping seniors while taking on a more dynamic role beyond traditional caregiving, we'd love to hear from you.
 
Schedule: 40 Hrs/Week Monday to Friday 8am to 4pm 
 
What You’ll Do:
 
Provide Exceptional Client Care 
  • Provide companion and personal care services to clients as needed
  • Cover urgent client needs including new client starts, caregiver call-outs, assignment refusals, late arrivals, and other service gaps
  • Safely transport clients when appropriate
Support Client Success
  • Conduct client check-in visits to ensure satisfaction with services
  • Introduce caregivers to new clients and help ensure smooth transitions
  • Identify opportunities to increase client services and communicate them to the office team
  • Deliver supplies, PPE, and other materials to clients as needed
Support & Develop Caregivers
  • Check in with caregivers during client visits and communicate feedback to leadership
  • Assist with caregiver training as directed by our RN or Caregiver Manager
  • Distribute educational materials and resources to caregivers
Partner with the Office Team
  • Assist with client service needs throughout our service territory
  • Communicate client concerns, service updates, and potential issues promptly
  • Help maintain the high level of customer service our clients and families expect
  • Perform other duties that support quality care and client satisfaction
Why Join Senior Helpers of Westford?
  • Collaborative, Supportive Office Team
  • 401k
  • Dynamic role combining caregiving with client support and office collaboration
  • 40 Hrs of Paid Sick Time
  • Mileage reimbursement for work-related travel
  • Employee Discount Program
  • Work for a nationally recognized Great Place to Work®
  • Employee Assistance Program
  • Professional growth within a stable and growing organization
  • Appreciation Events
  • Meaningful work that improves lives every day
What You Need:
  • CNA or HHA certification from an approved program
  • Minimum of 1 year of hands-on caregiving experience
  • Customer service experience with strong relationship-building skills
  • Excellent communication and problem-solving abilities
  • Highly organized with strong attention to detail
  • Ability to prioritize and adapt in a fast-paced environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new software quickly
  • Valid driver's license, reliable vehicle, and willingness to travel throughout our service area
  • Ability to transport clients when needed
  • Clean driving record and ability to pass routine background checks
  • Comfortable working independently and as part of a team
  • Comfortable working in homes with pets and/or smoking environments
  • Maintain confidentiality of client and employee information
  • Uphold the Senior Helpers mission, values, and brand standards
  • Some After hours and Weekend support is required 
Senior Helpers provides non-medical, in-home senior care services designed to help older adults age safely and independently at home. Our team is committed to setting a higher standard of care and supporting families throughout their caregiving journey.
 
We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State or Local Laws

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