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Client Success Project Manager Jobs in Franklin, MA

Salem Surround

Client Success Manager

Quincy, MA

Support scheduling, workflow coordination, and project management across multiple campaigns Digital ... client success, or account management * Strong working knowledge of: * Google Ads * SEO best ...

Virtual Task Buddie

Client Success Specialist

Boston, MA · Remote

$60K - $75K/yr

Client Success Specialist About the Role Task Buddie is seeking Client Success Specialists to join ... In this role, you'll manage relationships with new and existing clients, ensuring a successful ...

Task Buddie

Client Success Specialist

Boston, MA · On-site +1

$60K - $75K/yr

Client Success Specialist About the Role Task Buddie is seeking Client Success Specialists to join ... In this role, you'll manage relationships with new and existing clients, ensuring a successful ...

Zelis

Client Success Director

Boston, MA · Hybrid

Proven success in leading Client Success organizations at scale ... Strong financial and operational management skills. * Ability to drive strategic initiatives and ...

Inmar

Client Success Manager, Media

Boston, MA · On-site

The Client Success Manager (CSM) serves as the primary day-to-day contact and relationship owner ... Manage internal project workflows via Monday.com, Salesforce, and other systems to maintain ...

New

Later

Account Manager (Client Success)

Boston, MA · On-site +1

As a Senior Client Success Manager , you will own the retention, expansion, and long-term success of a portfolio of strategic customers. This is a revenue-critical role responsible for driving net ...

Later

Account Manager (Client Success)

Boston, MA · On-site

As a Senior Client Success Manager , you will own the retention, expansion, and long-term success of a portfolio of strategic customers. This is a revenue-critical role responsible for driving net ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

$85K - $95K/yr

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow ... client-driven special projects * Collaborate cross-functionally with Product, Finance, and ...

Flywire

Enterprise Client Success Manager

Boston, MA · On-site

$85K - $95K/yr

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow ... client-driven special projects * Collaborate cross-functionally with Product, Finance, and ...

Flywire

Enterprise Client Success Manager

Boston, MA · Hybrid

The Opportunity: Flywire is looking for an Enterprise Client Success Manager to own and grow ... client-driven special projects * Collaborate cross-functionally with Product, Finance, and ...

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Showing results 1-20

All JobsClient Success Project JobsClient Success Project Manager JobsClient Success Project Manager Jobs in Franklin, MA

Client Success Project Manager information

See Franklin, MA salary details

$38.9K

$103.8K

$163.7K

How much do client success project manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for client success project manager in Franklin, MA is $103,788.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $124,300.00 per year, depending on experience, location, and employer.

What does a Client Success Project Manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

What are the key skills and qualifications needed to thrive as a Client Success Project Manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

How does a Client Success Project Manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in Franklin, MA as of June 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $103,788 per year, or $49.9 per hour.

Client Success Manager

Salem Media Group, Inc

Quincy, MA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Salem Media Group rating

7.6

Company rating: 7.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

32nd of 75 rated media

Job description

Salem Media Boston is seeking a highly motivated, detail-oriented Client Success Manager (CSM) to support both internal teams and external clients across our growing multimedia platform. This role is ideal for someone who thrives in a fast-paced environment, excels at client communication, and has strong digital marketing expertise.

The CSM will play a critical role in ensuring campaign success, client satisfaction, and operational excellence, serving as a key bridge between sales, clients, and digital execution teams.

This position offers flexible employment options, available as both full-time and part-time arrangements

This role requires in-person attendance at our Massachusetts office location, with no remote work options available. 


Client-Facing Support (External)

  • Serve as a primary point of contact for Boston-based clients, providing in-person and remote support
  • Partner with the General Sales Manager and Account Executives to ensure successful campaign execution
  • Provide strategic and tactical support across:
    • Digital marketing campaigns (approx. 50% of workload)
  • Deliver insights, updates, and recommendations to improve campaign performance
  • Respond quickly and effectively to client needs, acting as a true “go-to” problem solver

Internal Support & Execution

  • Collaborate with internal teams to ensure seamless campaign implementation and reporting
  • Build presentations, reports, and performance summaries using tools like PowerPoint and Excel
  • Support scheduling, workflow coordination, and project management across multiple campaigns 

Digital Marketing Responsibilities

  • Support and optimize campaigns across:
    • Google Ads (search/display)
    • SEO initiatives
    • Website performance and updates
    • Email marketing and drip campaigns
  • Work closely with SEO partners/managers to ensure:
    • Proper resource allocation
    • Continuous improvement in rankings and performance for office websites
  • Manage and execute email drip campaigns for the General Sales Manager and sales team as a main part of the outbound sales strategy.

Content & Social Media Management

    • Oversee and maintain social media platforms
      • Plan and publish weekly posts
      • Ensure consistent branding and messaging
    • Maintain and update multiple office websites with fresh, relevant content

  • 2–5+ years of experience in digital marketing, client success, or account management
  • Strong working knowledge of:
    • Google Ads
    • SEO best practices
    • Website CMS platforms - WordPress
    • Email marketing platforms (e.g., Salesloft Mailchimp, HubSpot, Constant Contact)
  • Experience with Microsoft Office Suite:
    • Excel (data tracking/reporting)
    • PowerPoint (client presentations)
    • Outlook (communication & scheduling)
  • Familiarity with Canva or similar design tools
  • Excellent organizational and multitasking abilities
  • Strong communication and interpersonal skills, especially in face-to-face client settings
  • Ability to be both proactive and highly responsive in a deadline-driven environment

Key Traits for Success

  • Highly responsive, “Johnny-on-the-spot” mindset
  • Solutions-oriented with a strong sense of ownership
  • Comfortable managing multiple priorities simultaneously
  • Strong attention to detail and follow through
  • Team player with a positive, client-first attitude

 Why Salem?

  • Health, dental, vision and life insurance
  • 401k retirement plan
  • Paid holidays and vacation time

Come see how Salem is DIFFERENT and why we’ve been certified as a “Great Place to Work” and as a “Best and Brightest” equal opportunity employer. 

#advertising #sales #media #broadcast #radio #digital #marketing

#HP1 


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