Client Success Partner Jobs in Warren, MI (NOW HIRING)

The Product Implementation Prep & Strategy role plays a critical part in bridgingdentsu. Connectproduct capabilities with real-world client delivery. This roleis responsible forleading the upfront technical, operational, and architectural readinessrequiredfor successful onboarding, integration, and scaling ofdentsu'sData & Technology solutions. Working across Product, Client Success,Practice,and Technology teams, this role ensures that onboarding frameworks, data models, and workflows are scalable, standardized, and aligned to both business outcomes and platform capabilities. Asdentsu.Connectevolves toward an AI-driven, agentive operating model, this role also contributes to shaping future onboarding frameworks, defining governance guardrails, and influencing product and automation design to enable intelligent, adaptive client experiences at global scale.

Key Responsibilities

Implementation Strategy & Readiness

• Lead end-to-end technical and operational audits of AdTech,MarTech, and workflow ecosystems

• Define implementation readiness criteria, dependencies, risks, and sequencing across global clients

• Develop andmaintainstandardized onboarding frameworks to support scalable deployment

• Support proof of concepts, pilots, and phased rollout strategies

Process Mapping & Solution Design

• Map as-is and to-be workflows across client onboarding, planning, activation, and reporting

• Identifypain points, inefficiencies, and operational risks across teams and tools

• Translate findings into structured requirements and prioritized improvement areas

• Design high-level target-state architectures including integrations and data ownership

Integration & Data Architecture

• Audit,documentandfind pain points &integration patterns across CRM,dentsu.Connect, and AdTech platforms

• Define data models,collaborate throughtaxonomy standards, and source-of-truth alignment

• Ensure data governance, integrity, and scalability

Cross-Functional Enablement & Collaboration

• Partner with Product, Client Success, and Automation teams to align implementation modelsand success plans

• Facilitate workshops and onboarding design sessions

• Develop documentation, playbooks, and onboarding materials

• Act as a bridge between product vision and client execution

AIAgentive Platform Evolution

• Contribute to the design of agent-driven onboarding frameworks

• Define human vs agent decision boundaries

• Support governance models including auditability and compliance controls

• Translate operational insights into product roadmap requirements

Qualifications

• 6+years of experience inMedia, AdTech,MarTech,SaaS, AI in practice,or product operations roles

• Experience working across global clients and multi-market environments

• Proven experience conducting technical audits and implementation scoping

• Strong understanding of AdTech ecosystems, Media practices,and integrations

• Expertisein process mapping and solution design

• Experiencefacilitatingworkshops andcrossfunctionalalignment sessions

• Strong communicationand stakeholder management skills

• Ability to translate complexity into clear, structured solutions and frameworks

• Experience working cross-functionally across Product, Tech, and Client-facingteams

• Exposure to AI, automation, oragentassistedworkflows in marketing or operations

• Understanding of governance,humanintheloopsystems, and AI adoption models

• Interest in shapingnextgenerationplatform capabilities and intelligent onboarding modelsand working through themysteries of the future!

Theannualsalary range for this position is $113,000-$150,000.Placement within the salary rangeis based on a variety of factors,including relevant experience, knowledge, skills, and other factorspermittedby law.

Benefits available with this position include:

Medical, vision, and dental insurance,

Life insurance,

Short-term and long-term disability insurance,

401k,

Flexiblepaidtimeoff,

At least 15paid holidays per year,

Paid sickand safeleave, and

Paid parentalleave.

Dentsu alsocomplieswithapplicable state and local lawsregardingemployee leave benefits, including, but not limited to providing time offpursuant tothe Colorado Healthy Families and Workplaces Act,in accordance withits plans and policies.Forfurther detailsregardingDentsu benefits, please visit www.dentsubenefitsplus.com.

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted fornextsteps.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

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Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail toApplicantAccommodations@dentsu.comby clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.