Client Success Partner Jobs in Durham, CT (NOW HIRING)

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.  

Company Overview:  

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence.Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions. 

Position Summary:  

Milliman MedInsight is seeking a Senior Product Strategy Manager to lead product strategy and commercialization for assigned payer products and offerings. This role translates health plan customer needs, market trends, and client insights into differentiated product strategies and 12–24 month roadmaps in partnership with Technical Product Managers (TPMs), General Managers (GMs), and cross-functional leaders. The ideal candidate is a strategic product leader who combines deep payer expertise, strong commercial judgment, and market insight to identify growth opportunities and deliver innovative healthcare solutions.

Primary Responsibilities: 

As a Senior Product Strategy Manager, you will define the strategic direction of MedInsight's payer portfolio by translating market intelligence, client insights, and business objectives into differentiated products and commercialization strategies. Working closely with Product Management, Engineering, General Managers, Marketing, Client Services, Finance, Sales, and Executive Leadership, you will guide product investments from market discovery through commercialization while ensuring alignment with customer needs and business priorities.

Key responsibilities of the role include: 

• Leading client discovery, competitive analysis, and market research to identify emerging opportunities and inform product strategy.
• Defining and owning product strategy for payer offerings by translating market intelligence, client feedback, and business objectives into actionable 12–24 month product roadmaps.
• Partnering with General Managers and Product Leadership to evaluate market opportunities, establish strategic priorities, and support annual business planning for new products and capabilities.
• Partnering with Sales, Client Success, and Marketing to validate market opportunities, accelerate adoption, and maximize commercial performance throughout the product lifecycle.
• Prioritizing product investments by evaluating market demand, competitive differentiation, commercial potential, and build-versus-partner opportunities to maximize customer value and business impact.
• Leading market validation, product definition, business case development, and requirements to enable successful execution by Technical Product Management and Engineering teams.
• Identifying opportunities to incorporate AI-enabled capabilities, automation, and decision-support solutions that improve product value, user experience, scalability, and operational efficiency.
• Serving as the payer product subject matter expert, supporting product development, solution validation, internal enablement, client engagements, webinars, conferences, and other market-facing activities.
• Leading commercialization efforts by partnering with Marketing, Sales, Finance, and General Managers to develop product positioning, value propositions, pricing strategies, packaging, sales enablement materials, and go-to-market plans.
• Measuring product performance through market adoption, client feedback, competitive positioning, and post-launch analytics to continuously refine product strategy and investment priorities.
• Collaborating across Product Management, Engineering, Client Services, Sales, Marketing, Finance, and Executive Leadership to align stakeholders, communicate strategic direction, resolve tradeoffs, and drive execution of key initiatives.
• Partnering with Client Services to define scalable service, support, and operating models that enable successful product adoption and long-term client success.

Requirements and Preferred Skills: 

Above all else, we are seeking a strategic product leader who is passionate about transforming healthcare through innovative, market-leading solutions. The ideal candidate combines deep payer expertise with strong business acumen and thrives in a collaborative, fast-paced environment. They are intellectually curious, customer-focused, and skilled at turning market insights into product strategies that drive measurable business value.

Requirements: 

• Bachelor's degree in Business, Healthcare, Technology, or a related field; advanced degree preferred.
• 5–8+ years of experience in product strategy, product management, healthcare consulting, or commercial strategy within healthcare technology, SaaS, or analytics serving payer organizations.
• Strong understanding of product strategy, commercialization, product development lifecycles, and portfolio planning.
• Deep knowledge of payer operations, healthcare data, claims analytics, and health plan workflows, with the ability to translate market needs into product strategy and roadmaps.
• Experience evaluating market opportunities, developing business cases, and prioritizing product investments using commercial and financial analysis (e.g., TAM/SAM/SOM).
• Experience launching and commercializing enterprise SaaS or healthcare analytics solutions for payer organizations is preferred.
• Excellent analytical, communication, and stakeholder management skills, with experience using business intelligence, analytics, or data visualization tools to evaluate market opportunities, influence executive decision-making, and inform product strategy. Experience with SQL is a plus.
• Demonstrated ability to influence cross-functional teams without direct authority and drive alignment across competing priorities.
• Strategic, collaborative, and adaptable, with the ability to thrive in a fast-paced, evolving healthcare technology environment.

Location:

This role is ideally based in Seattle, Washington, but remote work within the United States will be considered. The expected application deadline for this job is September 30, 2026. 

Compensation:

The overall salary range for this role is $117,500 - $222,985. For candidates residing in: 

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia, the salary range is $135,125 - $222,985.
• All other locations the salary range is $117,500 - $193,900

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

What makes this a great opportunity?  

• Join an innovative, high growth company with a solid industry track record 
• Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions 
• Be recognized for your contributions and impact
• Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career 

Benefits: 

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include: 

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. 

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