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Client Success Partner Jobs in Illinois (NOW HIRING)

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

We take pride in partnering with the world's most powerful loyalty programs to drive full-price ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · On-site +1

$34.25 - $38.70/hr

We take pride in partnering with the world's most powerful loyalty programs to drive full-price ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

We take pride in partnering with the world's most powerful loyalty programs to drive full-price ... Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ...

Ensono

Client Partner

Mount Zion, IL · On-site

Client Partner Ensono is a leading, large-scale provider of mainframe and infrastructure services ... Client Success Managers, and Operational teams * Manage all aspects of account financials ...

Ensono

Client Partner

Downers Grove, IL · On-site

Client Partner Ensono is a leading, large-scale provider of mainframe and infrastructure services ... Client Success Managers, and Operational teams * Manage all aspects of account financials ...

Ensono

Client Partner

Downers Grove, IL · On-site

Ensono is the 2020 Microsoft Azure partner of the year, AWS Premier Managed Service partner, the ... Client Success Managers, and Operational teams * Manage all aspects of account financials ...

Pinterest

Sr. Client Partner, Mid-Market

Chicago, IL · Hybrid

As a Sr. Client Partner at Pinterest, you will develop and grow relationships with some of our most ... Success in this role depends on your ability to drive substantial revenue growth and spearhead a ...

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All JobsClient Success Partner JobsClient Success Partner Jobs in Illinois

Client Success Partner information

See Illinois salary details

$14

$45

$93

How much do client success partner jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client success partner in Illinois is $45.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $62.21 per hour, depending on experience, location, and employer.

What is a client success partner?

A Client Success Partner is a professional dedicated to ensuring clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, guidance, and strategic advice to maximize value and satisfaction. Client Success Partners often handle onboarding, monitor client progress, address concerns, and identify opportunities for growth or improvement. Their goal is to build long-term, positive relationships that help both the client and the company succeed.

How does a client success partner typically collaborate with internal teams to address client needs?

Client Success Partners work closely with various internal teams, such as sales, product, and support, to ensure clients receive comprehensive solutions. They often serve as the main point of contact, relaying client feedback and coordinating resources to resolve issues promptly. Regular meetings and updates with cross-functional teams are common, allowing the Client Success Partner to advocate for the client's goals and ensure a seamless experience. This collaborative approach not only helps in addressing immediate concerns but also in identifying opportunities for long-term client growth and satisfaction.

What are the key skills and qualifications needed to thrive as a client success partner, and why are they important?

To thrive as a Client Success Partner, you need strong account management skills, a customer-centric mindset, and a bachelor's degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) software like Salesforce and experience with analytics tools are typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you stand out in this role. These qualities are crucial for fostering long-term client relationships, ensuring satisfaction, and driving business growth.

What is the difference between Client Success Partner vs Customer Success Manager?

AspectClient Success PartnerCustomer Success Manager
CredentialsRelevant experience in client relations, certifications like CSPO or CSCP optionalSimilar credentials, often with customer service or account management background
Work EnvironmentCollaborates closely with clients, often in B2B SaaS or service industriesWorks with customers post-sale to ensure product adoption and retention
Employer & Industry UsageCommon in SaaS, tech, and consulting firmsWidely used across SaaS, software, and service sectors
Search & Comparison IntentOften compared for client relationship rolesMore focused on customer retention and success metrics

Both roles focus on client or customer relationships, but a Client Success Partner typically emphasizes building strategic partnerships and long-term client engagement, while a Customer Success Manager concentrates on ensuring customer satisfaction and product adoption. The roles overlap significantly, especially in SaaS industries, but the terminology may vary by company.

What cities in Illinois are hiring for Client Success Partner jobs?

Cities in Illinois with the most Client Success Partner job openings:

Client Success Partner jobs near you
Infographic showing various Client Success Partner job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $94,608 per year, or $45.5 per hour.

Client Success Manager

Institute of Food Technologists

Chicago, IL • On-site

$80K - $85K/yr

Full-time

Medical, Dental, Vision, Life

Posted 17 days ago

Job description

Summary/Objective
The Client Success Manager (CSM) is a key leader in our mission-driven non-profit, instrumental in delivering on our sponsorship and advertising products supporting tradeshow and advertising clients within the Food and Beverage industry. Serving as the primary bridge between our internal execution teams and our customers, this role will manage the customer success process, including onboarding, collecting creative for all placements, developing and delivering performance reports, and ensuring we have effectively delivered on all agreed upon assets. The CSM's insights will directly shape how we drive value for exhibitors, sponsors, and advertisers in support of advancing IFT's mission and vision.
Essential Responsibilities
  • Maintain and grow customer retention and NPS across sponsorship and advertising customers by partnering with Senior Account Managers, supporting strategic account planning, building long-term relationships that foster loyalty and growth, and working collaboratively across the IFT Sales team to understand sponsor and advertiser needs, goals, and opportunities.
  • Create, implement, and manage sponsor and advertiser onboarding processes, help center content, tutorials, guides, creative collection workflows, tracking, monitoring, and automated reminder systems that improve the customer experience, decrease onboarding and task-completion time, drive deadline achievement, and ensure all content remains relevant and current.
  • Manage all elements of customer sponsorship and advertising contracts to ensure agreed-upon deliverables are executed correctly and on time, serving as the primary customer point of contact and liaison throughout campaign implementation to address questions, provide informed responses, coordinate deliverables, align expectations, and support successful campaign launches and execution.
  • Respond to and resolve customer inquiries by email, chat, or video call, proactively addressing questions, resolving issues, facilitating feedback loops, identifying and managing implementation-related concerns, and coordinating with internal teams and customers to ensure timely resolutions and improved future campaign execution.
  • Analyze, interpret, and communicate performance data and customer insights by creating campaign reports that demonstrate performance and ROI, ensuring timely delivery of post-show and post-campaign reports, monitoring asset and product performance metrics, generating data-driven creative and content recommendations tailored to customer needs, and serving as the internal voice of the customer for Sales, Meetings, and Integrated Communications teams.
  • Collaborate with Sales, Meetings, Integrated Communications, and event logistics teams to design, implement, and execute a unified customer experience; identify, design, and implement automated processes that increase efficiency and productivity; develop sponsorship and advertising opportunities; and facilitate cross-functional collaboration that supports immediate needs and sustainable long-term solutions.
  • Identify strategic upsell opportunities in collaboration with sales account managers by leveraging performance insights to enhance customer engagement and drive revenue growth, while staying up to date with industry trends, competitor activities, and market developments to identify new business opportunities and maintain a competitive edge.
  • Effectively use sales and customer management software, including HubSpot, to store customer communications and conversations, and ensure compliance with industry and legal regulations, best practices, and IFT processes and procedures.

Travel Required
  • Occasional domestic travel is expected including the ability to attend occasional evening, weekend, and overnight meetings

Required Education and Experience
  • Bachelor's degree in Business, Communications, Food Science, or equivalent
  • Demonstrated experience in customer-facing roles within sponsorship and advertising.
  • 5+ years experience or demonstrated competency in Customer Success, Client Services, or related role within the sponsorship and advertising industry
  • Experience implementing customer success processes and systems that drive KPIs
  • Strong interpersonal and communication skills
  • Demonstrated project management skills
  • Knowledge of database systems and management

Preferred Experience
  • HubSpot software
  • Microsoft Office Suite
  • Experience in association meetings and events
  • Experience in the Food and Beverage Industry

Other Duties
This position, and all others at IFT, may be modified at any time. To ensure operational efficiency and meet the changing needs of our customers and our Business, other duties may be assigned as needed.
Physical Requirements
While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.
Compensation & Benefits
Salary Range: $80,000 to 85,000 Per Year (commensurate with experience and qualifications)
Benefits: IFT offers a comprehensive benefits package designed to reward and energize our employees, so they can live a balanced life and maintain their well-being. We offer medical, dental, and vision plans at affordable rates. Life and Long Term Disability insurance is completely free to all employees. Most benefits begin the first of the month following employee's start date. To learn more about IFT and our excellent benefits, please visit our careers page here: https://www.ift.org/about-ift/work-at-ift
AI may have been used during the recruiting process.
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