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Client Success Partner Jobs in California (NOW HIRING)

IPS Group

Sr. Client Success Manager

San Diego, CA · On-site

$75K - $85K/yr

Develop strong partnerships by understanding client goals, operational challenges, and success metrics. * Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews focused on performance ...

IPS Group

Sr. Client Success Manager

San Diego, CA

Develop strong partnerships by understanding client goals, operational challenges, and success metrics. * Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews focused on performance ...

IPS Group Inc.

Sr. Client Success Manager

San Diego, CA · On-site

$75K - $85K/yr

Develop strong partnerships by understanding client goals, operational challenges, and success metrics. * Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews focused on performance ...

Viewics

Client Success Manager

San Jose, CA · On-site

... trusted partner to our valued customers * Ensure retention and growth of all customer accounts ... Develop success plans for customers that outline their critical success factors, metrics for ...

Viewics Inc

Client Success Manager

San Jose, CA · On-site

... trusted partner to our valued customers * Ensure retention and growth of all customer accounts ... Develop success plans for customers that outline their critical success factors, metrics for ...

Viewics Inc

Client Success Manager

San Jose, CA · On-site

... trusted partner to our valued customers * Ensure retention and growth of all customer accounts ... Develop success plans for customers that outline their critical success factors, metrics for ...

POS360

Client Success Manager I

Westlake Village, CA · On-site

$28 - $34/hr

About The Role The Client Success ManagerIispivotal in driving long-term client satisfaction and ... Partner with our internal Implementation Success Specialistto support their efforts with new ...

POS360

Client Success Manager I

Westlake Village, CA · On-site

$28 - $34/hr

About The Role The Client Success Manager I is pivotal in driving long-term client satisfaction and ... Partner with our internal Implementation Success Specialist to support their efforts with new ...

POS360

Client Success Manager I

Westlake Village, CA · On-site

$28 - $34/hr

About The Role The Client Success Manager I is pivotal in driving long-term client satisfaction and ... Partner with our internal Implementation Success Specialist to support their efforts with new ...

Vektor Logistics

Client Success Manager

Fresno, CA · On-site

Your goal as part of the team is to grow your portfolio of business by focus on execution, client ... partners to develop new opportunities. * Drive market share expansion by actively managing an ...

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All JobsClient Success Partner JobsClient Success Partner Jobs in California

Client Success Partner information

See California salary details

$15

$46

$95

How much do client success partner jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client success partner in California is $46.32, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $63.37 per hour, depending on experience, location, and employer.

What is a client success partner?

A Client Success Partner is a professional dedicated to ensuring clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, guidance, and strategic advice to maximize value and satisfaction. Client Success Partners often handle onboarding, monitor client progress, address concerns, and identify opportunities for growth or improvement. Their goal is to build long-term, positive relationships that help both the client and the company succeed.

How does a client success partner typically collaborate with internal teams to address client needs?

Client Success Partners work closely with various internal teams, such as sales, product, and support, to ensure clients receive comprehensive solutions. They often serve as the main point of contact, relaying client feedback and coordinating resources to resolve issues promptly. Regular meetings and updates with cross-functional teams are common, allowing the Client Success Partner to advocate for the client's goals and ensure a seamless experience. This collaborative approach not only helps in addressing immediate concerns but also in identifying opportunities for long-term client growth and satisfaction.

What are the key skills and qualifications needed to thrive as a client success partner, and why are they important?

To thrive as a Client Success Partner, you need strong account management skills, a customer-centric mindset, and a bachelor's degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) software like Salesforce and experience with analytics tools are typically required. Exceptional communication, problem-solving abilities, and relationship-building skills help you stand out in this role. These qualities are crucial for fostering long-term client relationships, ensuring satisfaction, and driving business growth.

What is the difference between Client Success Partner vs Customer Success Manager?

AspectClient Success PartnerCustomer Success Manager
CredentialsRelevant experience in client relations, certifications like CSPO or CSCP optionalSimilar credentials, often with customer service or account management background
Work EnvironmentCollaborates closely with clients, often in B2B SaaS or service industriesWorks with customers post-sale to ensure product adoption and retention
Employer & Industry UsageCommon in SaaS, tech, and consulting firmsWidely used across SaaS, software, and service sectors
Search & Comparison IntentOften compared for client relationship rolesMore focused on customer retention and success metrics

Both roles focus on client or customer relationships, but a Client Success Partner typically emphasizes building strategic partnerships and long-term client engagement, while a Customer Success Manager concentrates on ensuring customer satisfaction and product adoption. The roles overlap significantly, especially in SaaS industries, but the terminology may vary by company.

What cities in California are hiring for Client Success Partner jobs?

Cities in California with the most Client Success Partner job openings:

Client Success Partner jobs near you
Infographic showing various Client Success Partner job openings in California as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $96,354 per year, or $46.3 per hour.

Sr. Client Success Manager

IPS Group

San Diego, CA • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Company: IPS Group is a design, engineering, and manufacturing company focused on low-power wireless telecommunications and parking technologies. IPS manufactures its products in the United States of America and has been delivering world-class solutions to the telecommunications and parking industries for over 25 years. The company is best known for its patented credit card-enabled, solar-powered single-space parking meter and web-based management system.
Duties and Responsibilities:
IPS Group is seeking a proactive and strategic Sr. Client Success Manager (CSM) to serve as the primary point of contact for a portfolio of clients. This role is responsible for driving customer satisfaction, retention, adoption, and growth by building trusted relationships, identifying opportunities, and ensuring clients realize maximum value from IPS solutions.
The ideal candidate is a customer advocate, relationship builder, and problem solver who takes initiative, embraces change, and is committed to delivering exceptional customer experiences. This individual will collaborate across departments to ensure successful customer outcomes while maintaining a customer-first mindset.
Essential Duties and Responsibilities:
Strategic Client Management
  • Manage a portfolio of client accounts and serve as the primary relationship owner.
  • Develop strong partnerships by understanding client goals, operational challenges, and success metrics.
  • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews focused on performance, value realization, and future opportunities.
  • Monitor account health and proactively identify opportunities to improve customer satisfaction, retention, and product adoption.
  • Develop and execute customer success plans for key accounts.

Customer Success & Retention
  • Maintain regular client engagement through proactive outreach and strategic touchpoints.
  • Serve as a trusted advisor by providing guidance, recommendations, and best practices.
  • Identify opportunities for account growth, product utilization, and service expansion.
  • Support customer retention initiatives and mitigate churn risks through proactive engagement.
  • Demonstrate a commitment to delivering exceptional customer experiences.

Change Management & Client Advocacy
  • Guide customers through product enhancements, process improvements, and organizational changes.
  • Assist clients in adopting new products, features, and technologies.
  • Advocate for customer needs internally and collaborate with cross-functional teams to drive positive business outcomes.
  • Gather customer feedback and communicate trends and recommendations to internal stakeholders.

Service Excellence & Issue Management
  • Maintain ownership and visibility of customer issues through resolution.
  • Partner with Support teams to ensure service level agreements (SLAs) are achieved.
  • Communicate proactively regarding issue status, timelines, and expectations.
  • Identify recurring issues and work with internal teams to implement long-term corrective actions.

Cross-Functional Collaboration
  • Partner with Support, Implementation, Product Management, Finance, Operations, and Sales teams to deliver a seamless customer experience.
  • Support customer onboarding, adoption, training, and optimization efforts.
  • Maintain accurate customer records, account plans, and activity documentation within CRM and ticketing systems.
  • Participate in internal meetings and initiatives focused on improving customer experience and operational effectiveness.

Team Development & Mentorship
  • Mentor and support team members by sharing best practices, customer success strategies, and industry knowledge.
  • Provide guidance and coaching to newer Client Success Managers and cross-functional team members to promote professional growth and consistency in client experiences.
  • Serve as a subject matter expert and resource for customer relationship management, issue resolution, and client engagement strategies.
  • Foster a collaborative, customer-focused culture through knowledge sharing, peer support, and continuous improvement initiatives.
  • Assist with onboarding and training of new team members, helping them develop the skills and knowledge necessary for success.
  • Contribute to the development and refinement of customer success processes, playbooks, templates, and documentation.

Qualifications Include:
  • Associate or bachelor's degree in business, Communications, Marketing, Information Systems, or a related field preferred.
  • Minimum of 2 years of experience in Customer Success, Account Management, Customer Support, Project Coordination, or other client-facing roles.
  • Experience managing customer relationships and conducting business reviews or client presentations.
  • Experience working within CRM and ticket management systems.

Desired Skills & Experience:
  • Excellent verbal, written, and presentation communication skills.
  • Strong relationship-building and customer engagement skills.
  • Strategic thinker with a proactive and solutions-oriented mindset.
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Ability to work independently while collaborating effectively across departments.
  • Technical aptitude and the ability to understand and communicate software, hardware, and technology solutions.
  • Comfortable navigating change and helping customers adapt to new products, processes, and technologies.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Demonstrated commitment to continuous learning and professional development.

Physical Demands, Equipment, and Machinery:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Sitting, standing, walking, lifting, and storing supplies and materials throughout the day. Ability to perform work on a desktop or laptop computer requiring manual dexterity to operate keyboards, calculators, and photocopying equipment. Ability to sit for long periods of time, concentrate on a task without being distracted and look at a computer screen to see details at close range.
Work Environment:
The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an "AT-Will" employer. It is the policy of IPS Group not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Job Type: Full-time
Salary range: $75k - $85k/yr.
An Equal Opportunity Employer-M/F/D/V

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