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Client Success Manager Jobs in Waterloo, ON (NOW HIRING)

ReturnPro

Customer Success Manager

Brantford, ON · On-site

At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust ... You will own every dimension of the client experience, from day-to-day communications to long-term ...

Conexiom

Senior Customer Success Manager

Kitchener, ON · On-site

Knowledge of CRM, project, or customer success/data management tools Nice to Have * Experience building account or success plans within a formal health-scoring or lifecycle framework (e.g., Gainsight ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Your role As the Manager, Customer Success at Dialpad, you will lead a team of Customer Success Managers (Key Accounts) dedicated to ensuring that our customers derive maximum value from our platform.

Quadbridge

Customer Success Specialist

Kitchener, ON · On-site

Customer Success Management (Scaled Portfolio) * Own a portfolio of Managed Services customers ... Surface expansion opportunities and coordinate with Client Advisors and Sales teams for follow ...

Quadbridge

Customer Success Specialist

Kitchener, ON · On-site

Customer Success Management (Scaled Portfolio) * Own a portfolio of Managed Services customers ... Surface expansion opportunities and coordinate with Client Advisors and Sales teams for follow ...

Open Text Corporation

Service Manager

Waterloo, ON · On-site

Bachelor's degree in Business, Information Technology, Management, or related field, or equivalent experience. * 5+ years of experience in Service Management, Client Success, Account Management, or ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Waterloo, ON

Client Success Manager information

See Waterloo, ON salary details

$22.4K

$56.8K

$94.2K

How much do client success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for client success manager in Waterloo, ON is $56,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,490.00 and $68,528.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Waterloo, ON look for? The top searched job categories for Client Success Manager jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Client Success Manager jobs? Cities near Waterloo, ON with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,771 per year, or $27.3 per hour.

Remote Client Success Specialist

Global Elite Empire Consultants

Cambridge, ON • Remote

Full-time

Posted 6 days ago

Job description

Join a Fast-Growing Remote Team

Are you looking for a career where your hard work is recognized and your growth has no limits? Join a fast-growing, technology-driven organization that values motivated individuals who are ready to make an impact and build a rewarding career from home.

What You'll Do

As part of our team, you'll help clients through virtual consultations while delivering exceptional service and building long-term relationships.

Your responsibilities will include:

  • Conducting virtual meetings with clients via web conferencing
  • Understanding each client's needs and presenting appropriate solutions
  • Building strong, lasting client relationships through ongoing follow-ups
  • Maintaining accurate client records, scheduling appointments, and completing other administrative tasks as needed
What We Offer
  • 100% Remote Work
  • No Cold Calling
  • Qualified Leads Provided
  • Weekly Pay
  • Performance-Based Career Advancement
  • Renewal Opportunities
  • Comprehensive Training & Ongoing Mentorship
  • Access to Industry-Leading Technology and Tools
  • Supportive Team Environment Focused on Your Success
We're Looking For Individuals Who Are
  • Self-motivated and driven to succeed
  • Passionate about helping others
  • Competitive with a positive attitude
  • Dependable and professional
  • Strong communicators
  • Adaptable in a fast-paced environment
  • Coachable and eager to learn
  • Team-oriented with a commitment to excellence
Ready to Grow Your Career?

If you're looking for a flexible remote opportunity with unlimited growth potential, we'd love to hear from you.

Apply today and discover how you can build a rewarding career while working from the comfort of your home.

Please Note:

  • All interviews are conducted virtually via Zoom.
  • Global Elite Empire Consultants is an independent third-party recruiting firm and is not an insurance agency.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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