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Client Success Manager Jobs in Springfield, OH (NOW HIRING)

RELX

Customer Success Consultant- CaseMap

Dayton, OH

$78K - $131K/yr

Experience working in a customer-facing or client success role * Strong organizational skills and attention to detail * Ability to clearly explain technology concepts to a variety of audiences

AIM Software

Head of Operations & Accounting

London, OH · On-site

... Client Success, and Service Delivery to translate operational realities into scalable solutions that drive client retention, expand wallet share, and open new revenue streams through managed services.

Huntington Billboards

Marketing Manager

Dayton, OH · Remote

A Marketing Manager at Huntington Billboards should be tech-savvy and have strong social media ... Showcase client success stories, new billboard installations, digital capabilities, and company ...

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Client Success Manager information

See Springfield, OH salary details

$29.3K

$74.8K

$126.1K

How much do client success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client success manager in Springfield, OH is $74,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
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What cities near Springfield, OH are hiring for Client Success Manager jobs? Cities near Springfield, OH with the most Client Success Manager job openings:
Client Success Manager jobs near you
Senior Customer Success Manager, Bueno (Copeland brand)

Senior Customer Success Manager, Bueno (Copeland brand)

Copeland

London, OH • Remote

Full-time

Re-posted 27 days ago

Copeland rating

8.0

Company rating: 8.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

150th of 430 rated machine equipment manufacturers

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

We are looking for an experienced and client-focused Senior Customer Success Manager to join Bueno (a Copeland brand) and support our growing portfolio of B2B clients, including partners and end customers across the built environment sector.

French native-level language skills are essential for this role!

This role combines strategic client management with high-touch technical and engineering support, helping customers maximise the value of the Bueno Platform to improve operations, energy efficiency, and sustainability outcomes. You will act as a trusted advisor throughout the customer lifecycle, ensuring strong product adoption, long-term retention, and an exceptional client experience.

As a senior member of a growing UK team, you will also play an important role in scaling operations, improving internal processes, and contributing to the continued growth of the business.

Key responsibilities of the role:Client Success & Relationship Management

  • Build and maintain strong relationships with client stakeholders, including executives, managers, and end users.

  • Understand client business objectives, operational challenges, and strategic goals to position Bueno's solutions effectively.

  • Develop and execute customer success plans focused on adoption, retention, and long-term value delivery.

  • Identify opportunities for account expansion and collaborate with account management teams on growth initiatives.

Onboarding & Customer Experience

  • Lead onboarding and implementation activities for new clients and partners.

  • Work cross-functionally with sales, product, and services teams to ensure seamless customer experiences.

  • Deliver product training, education sessions, and ongoing guidance to maximise platform utilisation and best practice adoption.

Technical Services & Support

  • Provide engineering and analytics support related to HVAC, refrigeration, building systems, and energy performance.

  • Develop reporting and performance insights that help clients improve operations and sustainability outcomes.

  • Act as a senior escalation point for customer issues and work collaboratively with internal teams to resolve concerns promptly.

Customer Advocacy & Performance Tracking

  • Gather and communicate customer feedback to internal product and account management teams.

  • Monitor customer success metrics including adoption rates, retention, and renewal performance.

  • Prepare reports and executive summaries outlining customer outcomes, opportunities, and challenges.

Team Contribution & Operational Improvement

  • Support the continuous improvement of tools, workflows, and customer success processes.

  • Contribute to scaling Bueno's customer success operations across the UK market.

  • Demonstrate strong cross-functional collaboration within a remote team environment.

Required skills and qualifications:

  • 5+ years' experience in commercial refrigeration, building analytics, energy optimisation, or related technical environments.

  • 3+ years' experience managing complex stakeholder relationships in customer success, professional services, or client-facing roles.

  • French native-level speaker with the ability to support French-speaking clients and stakeholders

  • Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V) principles and practices.

  • Strong knowledge of the built environment and building services market.

  • Excellent project management, organisational, and communication skills.

  • Demonstrated ability to work proactively and independently within cross-functional remote teams.

  • Must be authorised to work full-time in the UK.

Preferred skills and qualifications:

  • Technical expertise with refrigeration systems.

  • Commercial experience within the retail refrigeration market.

  • Experience with analytics, data modelling, or performance reporting platforms.

About Bueno

Bueno is a global smart building analytics platform helping property owners and operators improve building performance, reduce energy consumption, and optimise operational efficiency across commercial real estate portfolios. The platform uses advanced AI, machine learning, and data analytics to provide portfolio-wide visibility, predictive insights, and actionable recommendations that support sustainability and operational outcomes.

Bueno is now part of Copeland, a global leader in sustainable climate solutions and building technologies. Together, Bueno and Copeland are helping customers improve building performance, reduce emissions, and accelerate sustainability outcomes through innovative digital and energy solutions.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.

No calls or agency requests please.

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