ZipRecruiter

Log In

1

Client Success Manager Jobs in Roxbury, MA (NOW HIRING)

Overture Partners

Customer Success Manager

Boston, MA · On-site

$90 - $130/hr

Position Overview The Customer Success Manager will own enterprise client relationships from implementation through renewal. This person will lead onboarding, drive adoption and KPI achievement ...

New

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Position Overview The Customer Success Manager will own enterprise client relationships from implementation through renewal. This person will lead onboarding, drive adoption and KPI achievement ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$80K/yr

The customer success manager will also be responsible for identifying and nurturing additional ... Prepares client specific reports and presentations for the purposes of educating and driving growth ...

Phase2 Technology

Customer Success Manager II

Cambridge, MA · On-site

$74 - $120/hr

The Customer Success Manager II will orchestrate the customer journey through proactive engagement ... Strengthen the client's relationship health post-sale by deeply embedding in the accounts to drive ...

New

CDK

Customer Success Manager

Boston, MA

$80K/yr

The customer success manager will also be responsible for identifying and nurturing additional ... Prepares client specific reports and presentations for the purposes of educating and driving growth ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

Our Customer Success Manager will own client engagement, utilization, and value realization ... Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level ...

Wolters Kluwer

Customer Success Manager

Boston, MA

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

New

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

New

Wolters Kluwer

Customer Success Manager

Boston, MA

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

New

Wolters Kluwer

Customer Success Manager

Waltham, MA

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

New

Wolters Kluwer

Customer Success Manager

Waltham, MA

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

New

Wolters Kluwer

Customer Success Manager

Waltham, MA

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

New

Wolters Kluwer

Customer Success Manager

Watertown, MA · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

New

Wolters Kluwer

Customer Success Manager

Boston, MA

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

New

previous page

Showing results 41-60

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Roxbury, MA

Client Success Manager information

See Roxbury, MA salary details

$35.3K

$90.1K

$151.9K

How much do client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success manager in Roxbury, MA is $90,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $107,400.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Roxbury, MA look for?

The top searched job categories for Client Success Manager jobs in Roxbury, MA are:

What cities near Roxbury, MA are hiring for Client Success Manager jobs?

Cities near Roxbury, MA with the most Client Success Manager job openings:

Client Success Manager jobs near you

Customer Success Manager

Overture Partners

Boston, MA • On-site

$90 - $130/hr

Other

Medical, Life, Retirement

Posted 3 days ago

New

Job description

Customer Success Manager Digital Health / Healthcare Technology

We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement and support better health outcomes. They work with enterprise healthcare organizations to drive adoption, engagement, and measurable business impact.

Position Overview

The Customer Success Manager will own enterprise client relationships from implementation through renewal. This person will lead onboarding, drive adoption and KPI achievement, manage account strategy, and identify opportunities for growth. The ideal candidate is highly client-facing, organized, analytical, and thrives in a fast-paced environment.

Key Responsibilities
  • Manage client relationships across implementation, onboarding, support, performance tracking, and renewals
  • Serve as a trusted advisor to enterprise healthcare clients and key stakeholders
  • Drive client satisfaction, retention, and account growth through consultative relationship management
  • Track project scope, timelines, risks, and dependencies to ensure successful delivery
  • Partner with clients on adoption and engagement strategies to improve program outcomes
  • Coordinate cross-functional teams including product, operations, and leadership
  • Maintain clear documentation of workflows, implementation plans, and account activity
  • Identify expansion opportunities within existing accounts
  • Escalate risks proactively and help resolve client challenges
Qualifications
  • Bachelors degree required
  • 3+ years of healthcare industry experience; digital health or healthcare technology preferred
  • Experience managing enterprise or strategic B2B client relationships
  • Strong project management and organizational skills
  • Comfortable navigating complex stakeholder environments
  • Strong analytical and communication skills with KPI-driven decision making
  • Self-starter who performs well in fast-moving environments
  • Willingness to travel 1025% as needed
Core Competencies
  • Ownership and accountability
  • Strong planning and follow-through
  • Relationship-building and stakeholder influence
  • Collaborative, customer-focused mindset

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.

#J-18808-Ljbffr

Apply