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Client Success Manager Jobs in Raynham, MA (NOW HIRING)

Workday

Sr Customer Success Manager

Boston, MA

Customer Success Management (CSM) is Workday's bridge between our Professional Services and ... Work directly with client PMs and executive leadership to prioritize, oversee, and resolve critical ...

Workday, Inc.

Sr Customer Success Manager

Boston, MA · On-site

Customer Success Management (CSM) is Workday's bridge between our Professional Services and ... Work directly with client PMs and executive leadership to prioritize, oversee, and resolve critical ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

Nasuni

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

Sapio Sciences

Customer Success Manager

Boston, MA

Prior experience (10+ yrs) in customer success or account management-related roles in scientific ... Global travel to client sites The requirements listed are representative of the knowledge, skill ...

Freshworks

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to partner with a portfolio of Key and Enterprise customers across North America. In this role, you'll ...

MongoDB

Customer Success Manager

Boston, MA

The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to partner with a portfolio of Key and Enterprise customers across North America. In this role, you'll ...

Freshworks

Customer Success Manager

Boston, MA

$108K - $134K/yr

  • Medical

  • Dental

  • Vision

  • Life

As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to partner with a portfolio of Key and Enterprise customers across North America. In this role, you'll ...

Crayon

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

VibeIQ

Customer Success Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for onboarding ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Raynham, MA

Client Success Manager information

See Raynham, MA salary details

$33.6K

$85.9K

$144.7K

How much do client success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success manager in Raynham, MA is $85,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What cities near Raynham, MA are hiring for Client Success Manager jobs?

Cities near Raynham, MA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Raynham, MA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $85,869 per year, or $41.3 per hour.

Client Success Relationship Manager - Investment Management Portfolio

SS&C

Boston, MA • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title:Client Success Relationship Manager, Director

Locations: Boston, MA | Hybrid

About the Role

SS&C Advent's Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their solutions while maximizing their return on investment. Byleveraginga proactive consultative approach, our Relationship Managers bring SS&C Advent'svery bestideas, innovations, and capabilities to their portfolio of customers. Our team matches these to the customer's businessobjectives,determiningthe best approach forleveragingour software capabilities and providing recommendations on how to achieve the most impactful business outcomes. Relationship Managers are an integralcomponentof our Global Customer Experience team, and we are looking for strong contributors to join our hybrid team of competitive and experienced professionals focused on transformational processes, customer loyalty, our customers' growth, andultimately maintenanceof our industry-leading renewal rates.

Why Join SS&C

SS&C combines proprietary technology with deep industryexpertiseto support complex financial and health care operations. Our teams design, implement, andoperatesolutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact

  • Proactivelyidentifyand prioritize accounts to focus efforts within a definedterritory asbased on perceived risk, potential growth opportunity, strategic value, and renewaltime frame.
  • Develop long-term relationships with your portfolio of assigned customers, connecting with key business executives from Clevel ondown. Effectively deliver scheduled business reviews to key business contacts.
  • Cultivate an understanding of your customers' business requirements, industry challenges and goals coupled with a strong understanding of how they are using their SS&C Advent solutions to maximize adoption, growth, and account retention as well as the trusted advisor role with the customer.
  • Develop account and engagement plans for SS&C Advent customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each.Collaborate with internal teams such as Services,Salesand Renewals to ensure execution of account and engagement plan.
  • Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities whereappropriate.
  • Identifyexpansion opportunities and collaborate with the sales teams to ensure growthobjectivesand footprint increase.
  • Work closely with the SS&C Advent's Services teams toidentifynew opportunities andfacilitatetransitions from Services following implementation, upgrades, migrations, etc.
  • Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of SS&C Advent's abilities.
  • Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong workingrelationshipwith each to ensure customer success and consistency of contact.
  • Develop a thorough understanding of the SS&C Advent product suite and industry (where not already present).
  • Work collaboratively with the Marketing and Sales teams to identify and build customer references.

Required Experience

  • BA/BS or equivalent degree or related work experience.
  • 4-6 years of direct customer/account management experience in enterprise software, businessconsultingora relatedfield.
  • Key to this role is being able to articulate value, inspire and sell the SS&C Advent story for transforming the investment management industry.As a trusted advisor and coach, the Relationship Manager is the post-sales success leader for the customer.
  • Ability to multi-task and handle complex matters with little supervision and excellent follow-up.
  • High degree of organization, efficiency, urgency and followthrough onprogram planning and execution.
  • Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence andimpactall levels of management.
  • Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C-level.
  • Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements to technical solutions.
  • History of strategic and innovative thinking - exercises great judgment and decision-making capabilities.
  • Demonstrated ability to grow relationships and expand platform footprints with the customer firm.
  • Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed.
  • Prior hands-on working knowledge and/or implementation of a complex solution within the FinTech space.
  • Strong collaboration andteam workingskills.
  • Excellent follow-up skills with great attention to detail.
  • Willing to travel 15-30%.

Join SS&C, where innovation meets global opportunities.Click hereto apply.

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#CA-MG

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.Massachusetts: The expected base salary for the position is between 160,000 USD to 180,000 USD.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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