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Client Success Manager Jobs in Providence, RI (NOW HIRING)

CVS Health

Senior Manager, Client Success

Woonsocket, RI · On-site

$82K - $199K/yr

We are looking for a Senior Manager to join our Client Success team in an essential role as CVS expands its offerings in the benefits space. Client Success is dedicated to delivering exceptional ...

Cleo

Customer Success Manager

Providence, RI · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

iCIMS

Senior Manager, Customer Success

Providence, RI · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall ...

CFS, Inc.

Client Solutions Representative

Norton, MA · Hybrid

$16.25 - $22/hr

Responsibilities Position reports to the Director of Client Success. Work with team members to execute various projects to keep up with client needs. Inventory management tasks: inventory item set up ...

New

CFS, Inc.

Client Solutions Representative

Norton, MA · Hybrid

$16.25 - $22/hr

Responsibilities Position reports to the Director of Client Success. Work with team members to execute various projects to keep up with client needs. Inventory management tasks: inventory item set up ...

New

Franklin Covey

Mid-Market Client Partner

Providence, RI · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

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Client Success Manager information

See Providence, RI salary details

$32.8K

$83.9K

$141.4K

How much do client success manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for client success manager in Providence, RI is $83,914.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $100,000.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Providence, RI?

The most popular types of Client Success jobs in Providence, RI are:

What job categories do people searching Client Success Manager jobs in Providence, RI look for?

The top searched job categories for Client Success Manager jobs in Providence, RI are:

What cities near Providence, RI are hiring for Client Success Manager jobs?

Cities near Providence, RI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Providence, RI as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $83,913 per year, or $40.3 per hour.

Personal Lines Client Success Manager (Hybrid)

Franklin, MA • On-site

Berry Insurance
Insurance Services • 1 - 10 employees
Learn more about Berry Insuranceexternal

Full-time

Medical, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Join Team Berry Insurance!
At Berry Insurance, we’re energetic, innovative, and yes, fun. We care deeply about our clients, our teammates, and our community. If you’re a compassionate, proactive, relationship-driven professional who enjoys helping people make smart decisions, you might be the perfect fit for our Personal Lines Client Success Manager (Hybrid) role.

What You’ll Do

As a Personal Lines Client Success Manager, you’ll manage and grow an assigned book of business by delivering exceptional service, education, and support to help clients protect what matters most.

This role is more than just servicing accounts, it’s about building relationships, anticipating needs, and helping clients make informed coverage decisions. You’ll also play an active role in supporting agency growth through client retention, coverage enhancement, relationship-building, account rounding, cross-selling, and new business opportunities.

Key Responsibilities

Client Service & Retention

  • Serve as the primary point of contact for your clients, delivering prompt, professional, and proactive service
  • Build strong relationships through active listening, education, and personalized recommendations
  • Assist clients with claims, billing questions, policy changes, and coverage reviews
  • Proactively reach out ahead of renewals to review coverage and identify opportunities for improvement

Account Management & Coverage Review

  • Monitor accounts for coverage gaps, rate changes, and remarketing opportunities
  • Identify and act on cross-sell and account rounding opportunities within your book of business
  • Maintain accurate, complete documentation in the agency management system

New Business & Growth Support

  • Respond to inbound inquiries and guide prospects through the quoting process
  • Present coverage options across multiple carriers, focusing on value and long-term fit
  • Re-engage past clients and support referral-driven opportunities
  • Build relationships with referral partners such as networking groups, mortgage brokers and real estate agents

Team Collaboration & Agency Support

  • Partner with teammates across departments to deliver a seamless client experience
  • Support agency initiatives, marketing efforts, and client education campaigns
  • Contribute to a positive, collaborative, and team-first culture.

What We’re Looking For

  • 3–5 years of personal insurance agency experience
  • Active Massachusetts Property & Casualty license (required)
  • Experience with Applied EPIC is a plus
  • Strong communication, organization, and problem-solving skills
  • A proactive, adaptable, and team-oriented mindset
  • Commitment to accountability, integrity, and delivering an exceptional client experience

Why Berry Insurance?

  • A supportive, positive, and fun work environment
  • A collaborative culture where your ideas and contributions are valued
  • Opportunities for professional growth and development
  • Hybrid work flexibility
  • Competitive benefits including health, vision, life/LTD, company-matched SIMPLE IRA, flexible PTO, and paid continuing education and licensing



Equal Opportunity Employer Statement:

Berry Insurance is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.