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Client Success Manager Jobs in Portland, TN (NOW HIRING)

Hi Rasmus

Customer Success Partner

Nashville, TN · On-site +1

$65K - $72K/yr

Proactively manage a caseload of customers across different size organizations * Support the long term success of customers on the platform, including the expansion of clients on the platform and the ...

Aprio

Client Advisor, Dental Segment

Nashville, TN · On-site

The Client Advisor (Manager) serves as the primary relationship owner for a portfolio of ... Self-management - operates independently while collaborating effectively What Success Looks Like

Franklin Covey

Mid-Market Client Partner

Nashville, TN · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

APR

Personal Lines Account Manager

Nashville, TN · On-site

$75K/yr

Insurance Job: Personal Lines Account Manager | Personal Lines Account Executive Salary: $75K ... Join the team and contribute to our client's success and agency's growth. All inquiries will be ...

Pwc

MDM Senior Architect-Senior Manager

Nashville, TN

$124K - $280K/yr

You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams. Responsibilities - Architect and manage master data management ...

GardaWorld

Security Account Manager

Mount Juliet, TN · On-site

$50K/yr

Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently ...

GardaWorld

Security Account Manager

Mount Juliet, TN

$50K/yr

Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently ...

Carr, Riggs & Ingram

Manager, Audit

Nashville, TN · On-site

$100K - $131K/yr

MANAGER, AUDIT At Carr, Riggs & Ingram, your career path is just that-yours. We are strong ... client success. We stand out through our collaborative, client-focused approach, offering ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Portland, TN

Client Success Manager information

See Portland, TN salary details

$29.5K

$75.4K

$127.1K

How much do client success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client success manager in Portland, TN is $75,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $89,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What cities near Portland, TN are hiring for Client Success Manager jobs?

Cities near Portland, TN with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Portland, TN as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $75,390 per year, or $36.2 per hour.

Customer Success Partner

Hi Rasmus

Nashville, TN • On-site, Remote

$65K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Welcome to Hi Rasmus!At Hi Rasmus, people are at the heart of everything we do. Whether you're just joining us or have been part of our journey, we're excited to have you on board!We're on a mission to make evidence-based autism care accessible to families everywhere. Families shouldn't have to uproot their lives to access support-that's why we break down barriers while keeping the human touch at the center of our work. Our goal? To positively impact the lives of 1 million children with autism.Rooted in a culture that values trust, collaboration, and balance, we foster a workplace where everyone feels valued and empowered.
Our Core Values
  • Innovation - We embrace creativity and seek better solutions.
  • Integrity - Honesty and trust guide everything we do.
  • Collaboration - Together, we achieve more.
  • Growth - We're committed to personal and professional development.
  • Empathy - We prioritize understanding and human connection.
What It's Like to Work HereAt Hi Rasmus, we trust our team to do great work, their way. Flexibility, autonomy, and balance are key-we know that when life and work fit together, everyone thrives.
  • Flat structure, open doors - Every voice matters. Collaboration and shared decision-making drive us forward.
  • Balance is a priority - Recharge, make time for what matters, and do your best work in a way that works for you.
  • Real impact, real growth - Be part of a team making a difference for families worldwide, while growing your skills along the way.
Join us in shaping a future where exceptional autism care is within reach for all.
About the Role
Location: Fully remote - US
Department: Customer Success
Job Type: Full time
Compensation: Range of $65,000 to $72,000 annually
Working Hours: Flexible within North American time zones

About You
You're someone who manages relationships proactively - you don't wait for customers to reach out. You're organized enough to juggle a large book of accounts, comfortable having honest conversations when things aren't working, and naturally curious about whether customers are getting real value. You love digging into tools, spotting opportunities for deeper engagement, and turning insights into action. Whether it's training a new team, reconnecting with longtime users, or fine-tuning a resource, you bring energy, empathy, and clarity to every interaction.
You care deeply about meaningful work and are excited to support families, clinicians, and teams in delivering high-quality, evidence-based care. You believe technology should empower people and you're ready to help our users get the most out of every feature.
  • Proactively manage a caseload of customers across different size organizations
  • Support the long term success of customers on the platform, including the expansion of clients on the platform and the adoption of new features
  • Meet with customers for re-engagement, additional training and support, and new feature adoption as needed.
  • Help create and maintain resources for ongoing customer growth and engagement
  • Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc. 
  • Lead churn conversations: diagnose the issue, attempt retention, and guide offboarding when needed
  • Identify and surface expansion opportunities (add-on products) naturally through ongoing customer relationships
  • Collaborate with the Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated "clinical support needed" tickets only as needed
  • Support in ongoing training for large and enterprise customers
  • Work with the CS Director and team on additional projects as needed to further the CS team's goals and objectives
  • Proven experience in the ABA field
  • Hi Rasmus experience is a plus but not required
  • Previous experience in a customer-facing role, such as customer success, software training, or implementation.
  • Document and tracking experience, preferably in a CRM such as Hubspot
  • Experience training others on software or other technological tools.
  • Excellent verbal and written communication skills and strong interpersonal skills.
  • Strong problem-solving, troubleshooting, and analytical skills.
  • Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
  • Ability to work independently and collaboratively in a remote, virtual environment.
  • Thrives in a culture of feedback and continuous improvement.
Health & Wellness:
  • 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
  • Employer Sponsored Short-Term Disability Coverage
  • Employer Sponsored Life Insurance
  • Optional group benefits: AD&D, long-term disability
  • Participation in a 401k plan through Empower
Growth & Development:
  • Professional development opportunities
  • Room for growth within the company
Time Off to Recharge:
  • Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility
Parental Leave:
  • All Parents/Caregivers: 6 weeks fully paid
  • Birthing Parents: Up to 14 weeks paid
Work Style That Works for You:
  • Fully remote and flexible work environment-work from wherever feels right!
  • Opportunity to make a meaningful impact in the Autism healthcare space
How to Apply
Use our applicant tracking system Pinpoint to answer the role-specific application questions. These questions were thoughtfully designed to give you more insight into the role and to give us more insight into you. Please write a thoughtful response-a human really reads these.

If you need accommodations during the application process, just let us know-we're happy to help.

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