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Client Success Manager Jobs in Perris, CA (NOW HIRING)

CTK USA INC

Client Success Representative

Ontario, CA · On-site

Job Summary CTK USA, Inc. is seeking a Client Success Representative to oversee end-to-end client ... Manage the end-to-end coordination of CTK USA, Inc., client orders, and inbound shipments ...

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience ... Client-facing and teamwork abilities * Microsoft Office knowledge (Excel, Word, Outlook) Employment ...

Flexport

3PL Customer Success Manager

San Bernardino, CA · On-site

$65 - $89/hr

You will: * Client Success & Operational Liaison: Be the client's day-to-day point of contact ... Billing & Invoice Management: Review and approve 3PL/4PL invoices and resolve discrepancies with ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Perris, CA

Client Success Manager information

See Perris, CA salary details

$33.1K

$84.7K

$142.7K

How much do client success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client success manager in Perris, CA is $84,691.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

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Cities near Perris, CA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Perris, CA as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $84,691 per year, or $40.7 per hour.

Client Success Representative

CTK USA INC

Ontario, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Job Summary

CTK USA, Inc. is seeking a Client Success Representative to oversee end-to-end client orders, inbound shipments, and warehouse operations within a fast-paced 3PL environment. This role serves as the primary point of contact for clients, ensuring exceptional account management through proactive communication, orders tracking, issue resolution, and relationship building.

Key responsibilities include coordinating order fulfillment, monitoring shipment milestones, maintaining accurate system updates, arranging transportation logistics, collaborating with warehouse and operations teams, and resolving discrepancies. The position also involves developing standard operating procedures (SOPs), onboarding new customers, processing orders through warehouse management systems (WMS), managing high-volume communications, and delivering outstanding customer service to support long-term client satisfaction and retention.

The ideal candidate has at least 3 years of 3PL and WMS experience, a strong logistics background, customer service or account management experience, excellent organizational and communication skills, and the ability to manage multiple priorities in a collaborative environment. Fluent English is required. Korean language proficiency is a plus but not required.

Experience:

  • Manage the end-to-end coordination of CTK USA, Inc., client orders, and inbound shipments overseeing the entire process until completion.
  • Maintain effective and clear communications with original teams, and customers, providing them with detailed information, and updates.
  • Implement meticulous monitoring of orders and inbound shipments, ensuring customers are consistently informed about the progress from beginning to end.
  • Ensure accurate and timely milestone updates in our systems to facilitate timely file closure and invoicing without delays.
  • Coordinate confirmations, arrange trucker pickups, and manage container gate-ins, all while adhering to set deadlines.
  • Cultivate and nurture strong customer relationships, offering a top-notch customer service experience that aligns with our commitment to excellence.
  • Collaborate closely with customers and operations to deliver innovative solutions and a superior level of customer service.
  • Formulate and uphold standard operating procedures (SOPs) and training of systems for new customers.
  • Fulfill any additional duties or responsibilities as assigned to contribute to the overall success of the team and organization.
  • Manage a high volume of inbound/outbound, emails, messaging apps, and phone calls.
  • Assist daily and communicate with warehouse operations as needed to include data entry, prepare labels, order processing systemically, trouble shooting.
  • Collaborate with team members and superiors to ensure seamless workflow and timely completion of tasks.

Document any discrepancies and communicate findings to the relevant parties for resolution.


Join us as we strive to enhance our customer experience through dedicated leadership and innovative strategies!


Job Type: Full-time


Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Application Question(s):

  • Do you know what a 3PL Company is?
  • Do you have B2B – B2C experience?

Do you have Logistics background/experience?


Experience:

  • 3PL: 3 years (Required)
  • Warehouse management system: 3 years (Required)


Work Location: In person