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Client Success Manager Jobs in Mount Prospect, IL

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Trivium

Customer Success Manager

Chicago, IL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Trivium

Customer Success Manager

Chicago, IL · On-site +1

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

We are seeking an experienced and dedicated individual to join Infillion as a Sr. Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell growth, and retention ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

We are seeking an experienced and dedicated individual to join Infillion as a Sr. Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell growth, and retention ...

Infillion

Sr Manager, Client Success

Chicago, IL · On-site

$80K - $90K/yr

We are seeking an experienced and dedicated individual to join Infillion as a Sr. Manager, Client Success . This person is a leader, responsible for driving upsell, cross-sell growth, and retention ...

Digitas

Professional, Client Success

Chicago, IL · On-site

Client Success Professional As a Professional, Client Success in the digital media team, you will ... What You'll Bring With You Client Strategy & Relationship Management: Collaborate with the digital ...

JPMorgan Chase & Co.

Client Success Officer

Chicago, IL · On-site

$100 - $125/hr

Manage/resolve client escalations and issues * Help the coordination and project management of product implementations and service related needs * Assist in relationship review documents ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Mount Prospect, IL

Client Success Manager information

See Mount Prospect, IL salary details

$32.3K

$82.5K

$139.1K

How much do client success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success manager in Mount Prospect, IL is $82,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Mount Prospect, IL look for?

The top searched job categories for Client Success Manager jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Client Success Manager jobs?

Cities near Mount Prospect, IL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $82,523 per year, or $39.7 per hour.

Senior Client Success Manager

OnSite Partners LLC

Chicago, IL • On-site

$85K - $115K/yr

Full-time

Posted 3 days ago

New

Job description


About OnSite Partners

OnSite Partners’ mission is to empower each customer in achieving success through the design and delivery of collaborative, creative and comprehensive energy solutions.


Job Summary: The Senior Client Success Manager leads client relationship management and supports coordination of client deliverables across the organization. This role requires understanding of energy management practices. Strong communication and project management skills are required. 


Key Responsibilities:

Strategy & Program Design
  • Create and manage project plans (tasks, milestones, deliverables), track progress in tools/systems, and keep teams aligned.
Delivery Execution & Cross-Functional Coordination
  • Own end-to-end client program delivery to scope, timelines, and OSP processes; monitor performance and quality, and escalate as needed.
  • Partner with Sales, Marketing, Product, and Delivery teams to support onboarding and successful implementation.
  • Apply technical understanding to validate deliverables and address customer questions.
Client Relationship, Communication & Enablement
  • Serve as primary client contact; build trusted relationships and ensure client satisfaction.
  • Run regular client check-ins to review status, outcomes, and deliverables; communicate progress clearly.
  • Provide client enablement (resources, training, support) to maximize product/service value.
Client Outcomes, Performance & Reporting
  • Manage contracts to established processes; report satisfaction and program effectiveness to leadership.
Continuous Improvement, Risk Management & Issue Resolution
  • Use analytics, reports, and client feedback to identify trends, investigate issues, and drive improvements.
Qualifications:
  • Bachelor’s degree in Energy, Sustainability, Business, Marketing, or related field.
  • Experience in account management, strong client relationships, solutions oriented
  • Proven project management and analytical skills 
  • Knowledge of electric/gas commodities, RTO/utility programs, renewables and sustainability offerings, behind-the-meter tech, energy data analytics, and vendor capabilities preferred