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Client Success Manager Jobs in Moore, SC (NOW HIRING)

Alera Group

Client Service Specialist

Greenville, SC · On-site

$23 - $35.90/hr

We are passionate about our clients' success in the areas of Employee Benefits, Property and ... Maintain accurate records and documentation within agency management and benefits administration ...

Alera Group

Client Service Specialist

Greenville, SC · Hybrid

$23 - $35.90/hr

We are passionate about our clients' success in the areas of Employee Benefits, Property and ... Ability to manage multiple priorities in a fast-paced environment * Proficiency with Microsoft ...

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Client Success Manager information

See Moore, SC salary details

$32.7K

$83.6K

$140.9K

How much do client success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for client success manager in Moore, SC is $83,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $99,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Moore, SC look for? The top searched job categories for Client Success Manager jobs in Moore, SC are:
What cities near Moore, SC are hiring for Client Success Manager jobs? Cities near Moore, SC with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Moore, SC as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $83,587 per year, or $40.2 per hour.

Client Service Specialist

Alera Group

Greenville, SC • On-site

$23 - $35.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Alera Group rating

8.0

Company rating: 8.0 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

163rd of 304 rated insurance

Job description

OVERVIEW
Client Service Specialist - Employee Benefits
Hybrid (Flexible) | Local to Greenville, South Carolina
At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Client Service Specialist who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
Why Alera Group
  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES
What You'll Do / Your Impact
Client Partnership & Service Excellence
  • Serve as a primary resource for employee benefit questions, claims issues, eligibility concerns, billing inquiries, and benefit administration support
  • Deliver responsive, high-quality service while building strong client relationships
  • Assist with open enrollment activities and employee communications

Operational & Compliance Excellence
  • Maintain accurate records and documentation within agency management and benefits administration systems
  • Support client implementations, renewals, billing reconciliations, and ongoing service requests
  • Ensure data accuracy and timely completion of administrative processes

Growth & Retention
  • Contribute to positive client experiences that support retention and long-term partnerships
  • Collaborate with internal teams to identify service improvements and drive operational efficiency
  • Support special projects and initiatives that enhance overall client success

QUALIFICATIONS
What You Bring
Required
  • High school diploma
  • Ability to obtain a Life & Health License within six months of employment
  • Strong customer service, communication, and organizational skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with Microsoft Office Suite

Preferred
  • Bachelor's degree
  • Bilingual in Spanish and English
  • Experience supporting employee benefits, insurance, or client service functions
  • Experience with benefits administration or agency management systems

Core Competencies
  • Client-first mindset
  • Attention to detail
  • Accountability and follow-through
  • Collaboration and relationship building
  • Problem-solving and sound judgment
  • Adaptability and initiative

ADDITIONAL INFORMATION
Compensation:
Hourly range: $23.00 - $35.90 per hour
Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model:
This role is Hybrid
Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You'll have access to:
  • Role-specific learning paths
  • Leadership development programs
  • Technical and compliance training
  • Industry certifications and continuing education support
  • Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.
Licensure & Certifications (If Applicable)
This position may require:
  • Active State Life & Health License
  • Ability to obtain required licensure within 6 months of hire
  • Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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Location Type
Hybrid - 2 or less days in office

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