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Client Success Manager Jobs in Milwaukee, WI (NOW HIRING)

SoftwareOne

Partner Success Manager

Milwaukee, WI

Understanding the processes of quote and order management, onboarding a client and after sales ... Success Criteria * Time-to-First-Transaction: Accelerate partner activation * Attaining high CSAT ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Elevance Health

Product Manager

Waukesha, WI · On-site

JR201794 Product Manager CareBridge Health is a proud member of the Elevance Health family of ... You will partner closely with Engineering, Clinical, Operations, and Client Success teams to ...

Elevance Health

Product Manager

Waukesha, WI · On-site

Product Manager JR201794 Product Manager CareBridge Health is a proud member of the Elevance Health ... You will partner closely with Engineering, Clinical, Operations, and Client Success teams to ...

Marsh LLC

Client Advisor

Milwaukee, WI · On-site

The successful candidate will bring insurance and client management experience, along with ... Measure client success using disciplined, business-focused metrics and ongoing performance tracking.

Pwc

MDM Senior Architect-Senior Manager

Milwaukee, WI · On-site

$124K - $280K/yr

You utilize your proficiency in MDM platforms and data management to drive client success and develop top-performing, diverse teams. Responsibilities - Architect and manage master data management ...

Socket.dev

Solutions Architect

West Allis, WI · On-site

$120 - $180/hr

Develop the final technical solution to ensure long term client success. * Deliver effective ... Educate Business Development Manager team to drive sales activity; assist in solution development ...

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Client Success Manager information

See Milwaukee, WI salary details

$31K

$79.2K

$133.4K

How much do client success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client success manager in Milwaukee, WI is $79,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $94,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Milwaukee, WI? The most popular types of Client Success jobs in Milwaukee, WI are:
What job categories do people searching Client Success Manager jobs in Milwaukee, WI look for? The top searched job categories for Client Success Manager jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Client Success Manager jobs? Cities near Milwaukee, WI with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,166 per year, or $38.1 per hour.

Partner Success Manager

SoftwareOne

Milwaukee, WI

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.


The role

Job Summary

As a Partner Success Manager (PSM) on SoftwareOne’s Cloud Desk team, you will own the full partner journey for a portfolio of top-tier strategic channel partners, guiding them from initial onboarding through ongoing engagement, renewals, and expansion. Unlike a traditional customer-facing CSM, a PSM works business-to-business with partners – enabling them to deliver success to their own end customers, rather than directly managing end-user accounts. You will be the face of SoftwareOne’s business to our partners, championing a best-in-class partner experience that is consultative, responsive, and always one step ahead. You will work hand-in-hand with partners’ teams (from executives to operational staff) to ensure they are operationally ready, benefiting fully from multi-cloud programs, and realizing continuing value from SoftwareOne’s Cloud solutions. You will also be accountable for key commercial outcomes – driving high partner retention (renewals) and growth (expansion) – while working in close partnership with Channel Sales and Alliances teams (matrix model) to support shared revenue goals. If you thrive at the intersection of channel management, partner enablement, and revenue growth – and want to help our partners succeed across Azure, AWS, Google Cloud, and other platforms – this role was made for you.  

Note:SoftwareOne is anAI-forward company. We actively use AI across our business to improve productivity, decision-making, and outcomes, and we are intentional about hiring people who are curious, hands-on, and eager to leverage AI as technology evolves. 

Role & Responsibilities

  • Own Full Partner Lifecycle: Manage the end-to-end journey for strategic partners – from initial onboarding and enablement to ongoing engagement, renewals, and expansion.  
  • Ongoing Engagement & Partnership Management: Act as the primary point of contact for your partners – serving as a trusted advisor on their journey. Build strong, trust-based relationships with partner stakeholders at all levels (from leadership to operations), and maintain regular touchpoints through business reviews, strategy sessions, and performance check-ins to keep partners on track for success.  
  • Hyperscaler Program Alignment: Guide partners in navigating and aligning with hyperscaler partner programs (Microsoft, AWS, Google) so they leverage available incentives, stay compliant with program requirements, and maximize their benefits (rebates, support credits, etc.).  
  • Serve as the partners’ advocate inside SoftwareOne for program-related needs or escalations. 
  • Renewals & Expansion Ownership: Drive high partner retention and growth by engaging partners in renewal readiness well ahead of contract expirations, and by identifying expansion and cross-sell opportunities (e.g. adding new cloud services or vendors) through data-driven insights. Lead the renewal process for partner contracts, coordinating with Channel Account Executives to ensure partners renew on time and to secure incremental upsell/cross-sell deals where appropriate.   
  • Business Reviews & Success Planning:  Participate in regular QBRs (Quarterly Business Reviews) or success plan sessions with partners to review performance metrics (revenue, consumption, new end-customer acquisition, etc.), discuss pipeline and upcoming renewals, and refine joint business plans for growth.     
  • Cross-Functional Collaboration: Work closely with internal teams – including Channel Sales Managers, Partner Development Managers (PDMs), Cloud Architects, Licensing Specialists, Sales Operations, Finance, and Cloud Support teams – to deliver a seamless partner experience.     
  • Issue Resolution & Advocacy: Monitor partner health and satisfaction; proactively address concerns and troubleshoot issues the partner encounters (e.g. escalations with transactions or support cases). Manage escalations with empathy and urgency, coordinating internal resources (Cloud Desk support, product teams, etc.) to resolve problems and protect partner trust and loyalty. 
  • Continuous Improvement & Feedback: Champion ongoing improvement by collecting partner feedback on SoftwareOne’s processes, tools, and programs.   
  • 5% for potential occasional travel to visit customers or internal meetings. 

What we need to see from you

What you offer

  • Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decisionmaking, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
  •  
  • Bachelor’s degree preferred, equivalent experience acceptable 
  • 1-2+ years in a Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to candidates with a background in operational licensing or services 
  • Understanding the processes of quote and order management, onboarding a client and after sales.  
  • Experienced in Working in a Matrix Organization  
  • Experience working with customers; building and maintaining relationships 
  • Good presentation, communication, organization, multitasking, project and time management skills. 
  • Problem solving, critical thinking and consultative skills required. 
  • Ability to research multiple sources to find data 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. 

Success Criteria

  • Time-to-First-Transaction: Accelerate partner activation   
  • Attaining high CSAT scores 
  • Onboarding & Enablement Milestones 
  • Seamless Handoffs & Low Escalations 

Organizational Alignment

  • This role reports to the Cloud Desk Leader 
  • Partner closely with Sales, Presales, Channel, Solution Sales, and Services to support deal execution and cosell motions

What we offer 

  • Generous pay with bonus structure (quarterly or bi-annual depending on the role)
  • Independent environment without a lot of red tape where you are empowered to make decisions
  • Substantial benefits package that includes:
      • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
      • 401k program with employer matching 50% up to the first 10% of employee’s contributions
      • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
      • Access to EAP and concierge services plus pre-paid legal at no cost
      • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
      • Employee stock purchase plan
      • Learning and development opportunities galore, tuition reimbursement, and much more!
      • Specific to Nashville and Milwaukee-based office employees: company-paid parking
  • Winning culture, inclusive environment, and friendly people all over the world
  • A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $70k - $85K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.


Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  
  
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. 
Qualifications:

What you offer

  • Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decisionmaking, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
  •  
  • Bachelor’s degree preferred, equivalent experience acceptable 
  • 1-2+ years in a Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to candidates with a background in operational licensing or services 
  • Understanding the processes of quote and order management, onboarding a client and after sales.  
  • Experienced in Working in a Matrix Organization  
  • Experience working with customers; building and maintaining relationships 
  • Good presentation, communication, organization, multitasking, project and time management skills. 
  • Problem solving, critical thinking and consultative skills required. 
  • Ability to research multiple sources to find data 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. 

Success Criteria

  • Time-to-First-Transaction: Accelerate partner activation   
  • Attaining high CSAT scores 
  • Onboarding & Enablement Milestones 
  • Seamless Handoffs & Low Escalations 

Organizational Alignment

  • This role reports to the Cloud Desk Leader 
  • Partner closely with Sales, Presales, Channel, Solution Sales, and Services to support deal execution and cosell motions

What we offer 

  • Generous pay with bonus structure (quarterly or bi-annual depending on the role)
  • Independent environment without a lot of red tape where you are empowered to make decisions
  • Substantial benefits package that includes:
      • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
      • 401k program with employer matching 50% up to the first 10% of employee’s contributions
      • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
      • Access to EAP and concierge services plus pre-paid legal at no cost
      • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
      • Employee stock purchase plan
      • Learning and development opportunities galore, tuition reimbursement, and much more!
      • Specific to Nashville and Milwaukee-based office employees: company-paid parking
  • Winning culture, inclusive environment, and friendly people all over the world
  • A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $70k - $85K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawa...

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