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Client Success Manager Jobs in Marblehead, MA (NOW HIRING)

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa TechTarget

Customer Success Manager

Newton, MA

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The customer success manager will also be responsible for identifying and nurturing additional ... Prepares client specific reports and presentations for the purposes of educating and driving growth ...

CDK

Customer Success Manager

Boston, MA · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The customer success manager will also be responsible for identifying and nurturing additional ... Prepares client specific reports and presentations for the purposes of educating and driving growth ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Success Manager will own client engagement, utilization, and value realization ... Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

InvoiceCloud

Customer Success Manager

Boston, MA

Understands each client's business model, goals, adoption trends, and operational workflows to ... success delivery. Requirements * Strong relationship management experience with a track record of ...

Monaire

Customer Success Manager

Somerville, MA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Marblehead, MA

Client Success Manager information

See Marblehead, MA salary details

$36.3K

$92.9K

$156.5K

How much do client success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client success manager in Marblehead, MA is $92,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are popular job titles related to Client Success Manager jobs in Marblehead, MA? For Client Success Manager jobs in Marblehead, MA, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Marblehead, MA look for? The top searched job categories for Client Success Manager jobs in Marblehead, MA are:
What cities near Marblehead, MA are hiring for Client Success Manager jobs? Cities near Marblehead, MA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Marblehead, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 30% In-person, 20% Hybrid, and 50% Remote job distribution, with an average salary of $92,861 per year, or $44.6 per hour.

Customer Success Manager

Apps Associates

Braintree, MA • On-site

Other

Re-posted 12 days ago

Job description

Customer Success Manager

At Apps Associates our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. Their primary goal is to foster long-term relationships, drive customer satisfaction, and promote retention and loyalty.

Job Requirements
  • Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
  • 3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction
  • Familiarity with CRMs (e.g., Salesforce), Zoom, Microsoft Team's
  • Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals
  • Experience driving revenue growth and client retention
  • Ability to communicate confidently with clients and stakeholders
  • Excellent organizational skills and the ability to manage multiple projects
How You Will Make an Impact
  • Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.
  • Drive B2B sales efforts. Use your sales expertise to help expand revenue in existing customers and grow recurring revenue through effective cross-selling and upselling.
  • Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.
  • Provide world-class service. Help refine and scale our client engagement strategies to ensure we're providing the highest level of service and expertise.
What's In It For You
  • Leadership: Help customers adopt groundbreaking services and technology that empowers business efficiency, growth and scalability.
  • Exposure: Work closely with key decision-makers expanding your network and influence in a rapidly growing industry.
  • Growth: Join an energetic and innovative culture where your ideas are valued. You'll have the opportunity to contribute to company growth, take on new projects, and further your career.
Outcomes // KPIs
  • Customer Retention & Revenue Preservation: Manage a book of 30+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention.
  • Churn Rate below 5%: Keep the percentage of clients who discontinue services low.
  • Renewal Rate above 90%: Maintain a high renewal rate for Annual programs ensuring clients continue their support.
  • Annual Net New Revenue: Drive new revenue sales in existing customers via cross and upsell. Monitor revenue growth per client to help drive profitability, customer understanding, and financial forecasting.
Job Type
  • Full-time, base salary plus commission.
  • W2 position
Schedule:
  • Day shift
Experience:
  • Client Success: 3+ years (Required)
  • Recurring revenue management: 2+ years (Required)
  • B2B / B2C sales: 3+ years (Required)
Work Location:

Remote/Hybrid

Job Info
  • Job Identification 1630
  • Posting Date 06/30/2026, 03:09 PM
  • Degree Level Bachelor's Degree
  • Job Schedule Full time
  • Locations US_Acton_Massachusetts US_Braintree_Massachusetts

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