ZipRecruiter

Log In

1

Client Success Manager Jobs in Maple Grove, MN (NOW HIRING)

ImageTrend

Customer Success Manager

Eagan, MN · On-site +1

$80K - $100K/yr

The Customer Success Manager will engage a large book of assigned clients to retain accounts and ... Travel to regional summits, client site meetings, industry or company events, and other onsite ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

JobRx, Inc.

Customer Success Manager

Minneapolis, MN · On-site

$86 - $118/hr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

New

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site +1

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

QuVa Pharma

Customer Success Manager

Minneapolis, MN · On-site

$85K - $118K/yr

Our Customer Success Manager plays a vital role in ensuring the highest quality and safety standards of our pharmaceutical products. Once you complete our training, your responsibilities will include ...

Jamf

Customer Success Manager

Minneapolis, MN · On-site

Customer Success Manager At Jamf, we empower people to be their best selves and do their best work. As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ...

JAMF Software LLC

Customer Success Manager

Minneapolis, MN · On-site

$64K - $119K/yr

Minimum Education Required HS Diploma / GED Degree (Required) Minimum Experience Required 3-5+ years in Customer Success or Account Management within a SaaS environment; Proven experience managing ...

Sportsdigita

Customer Success Manager

MN · On-site +1

CUSTOMER SUCCESS MANAGER (CSM) The Opportunity We are rebuilding Customer Success from the ground up and we are building it for how software actually works now. This isn't a ticket queue with a ...

New

SCALIS

Customer Success Manager

Minneapolis, MN · On-site

Onboarding processes, success metrics, touchpoints. * Partner with founders on GTM experiments and ... Build for managed and restricted enterprise environments using MDM tools and deployment best ...

New

previous page

Showing results 41-60

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Maple Grove, MN

Client Success Manager information

See Maple Grove, MN salary details

$33.3K

$85.1K

$143.4K

How much do client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success manager in Maple Grove, MN is $85,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,400.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Maple Grove, MN look for?

The top searched job categories for Client Success Manager jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Client Success Manager jobs?

Cities near Maple Grove, MN with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Maple Grove, MN as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $85,053 per year, or $40.9 per hour.

Customer Success Manager

ImageTrend

Eagan, MN • On-site, Remote

$80K - $100K/yr

Full-time

Re-posted 19 days ago

Job description

Job Description
About Us:
ImageTrend, Inc. is dedicated to connecting life's most important data in the healthcare and emergency response community. We deliver software solutions, data analytics and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven architecture to offer scalable solutions and strategies for today and the future.
Employment at ImageTrend is not just about doing a job; it's about being a part of a community. We are top-notch talent, passionate about making a difference through the work we do together!
Description:
Under the direction of the CSM leader, the Customer Success Manager will support our customer growth journey. The Customer Success Manager will engage a large book of assigned clients to retain accounts and maximize value from the partnership. This role will drive the renewal process and seek revenue expansion opportunities through proactive pipeline generation while supporting high client adoption, utilization, and ensuring customers receive an exceptional experience. This role is ideal for an individual who thrives in a fast-paced environment, juggling multiple priorities, while passionately building and growing long-term customer relationships.
The CSM team helps advocate for the voice of the customer, streamline processes, and act as a liaison with internal departments to continue enhancing the strategic value of our solutions and support the achievement of our growth objectives.
What You'll Do:
  • Achieve or exceed recurring revenue retention, pipeline generation, and growth goals for assigned client portfolio as stipulated in the Sales Compensation Plan incentive agreement
  • Manage high-volume subscription cycles and maintain positive relationships with clients, ensuring retention, account growth, and enabling on-time SaaS contract renewals
  • Proactively inform clients of the availability and value of new products and features to develop a pipeline of up-sell and cross-sell opportunities for the Account Executive team
  • Proactively communicate and engage with clients to prepare and process the account for renewal, and identify any risk of churn to develop account retention strategies as needed
  • Support the professional services team in identifying and recommending additional training & admin certification opportunities
  • Track and forecast customer health, renewal, and growth metrics across the assigned book of clients and provide reporting to leadership as requested
  • Collaborate cross-functionally to streamline renewal and contracting processes, and advocate or escalate client needs and concerns to ensure high client satisfaction
  • Maintain account documentation and hygiene, including capturing, updating, and reporting pertinent or required data in the CRM, or other systems as required
  • Attend and actively participate in meetings, including but not limited to recurring team meetings, trainings, and 1:1's with leadership, territory or pipeline reviews, Community Updates, Marketing, Product or cross-functional updates and other meetings as required
  • Stay informed of industry needs or potential trends and market competition
  • Adhere to departmental standards, workflows, SLA's and other metrics or processes as required
  • Travel to regional summits, client site meetings, industry or company events, and other onsite meetings as required
  • Additional duties as assigned

Requirements:
  • Degree or the equivalent combination of education and relevant work experience
  • Experience and demonstrated success with renewing & retaining customer contracts, up-selling, advocacy, or engagement, such as post-sales account management or business development functions, preferably in a SaaS-based organization
  • Experience and demonstrated success providing a high level of customer satisfaction and the ability to showcase and drive product value in a high-volume environment, ensuring customer adoption, long-term retention, and wallet expansion
  • Proven to be a self-starter and work independently within a highly collaborative and team-oriented environment
  • Strong verbal and written communication, negotiation, presentation, and interpersonal skills, with the ability to influence executives or c-suite level
  • Strong time management and organizational skills, with the ability to thrive in a fast-paced environment, while quickly adjusting to changing priorities
  • High attention to detail and strong analytical, problem-solving and critical thinking skills
  • Strong technical aptitude to learn new systems and knowledge of MS Office Suite, CRM, Gong or other similar technologies tools
  • Familiarity with MEDDICC Selling, or another similar consultative sales methodology and ability to incorporate Force Management principles, including Command of the Message, value frameworks, and outcomefocused messaging
  • Knowledge or direct industry experience with fire, emergency services, healthcare or hospitals preferred
  • Ability to travel based on customer and business needs and the location of customers, up to 25%

This role can be performed 100% virtually anywhere in the US while following our Remote Work Policy. Deadline to apply is at least 3 days after the posting date listed.
Position Salary Range: The annual base salary range for this full-time role is $80,000- $100,000 USD + bonus + benefits + perks + community gains. Within the range, individual pay is determined by job-related skills, education or training and other relevant qualifications.
ImageTrend is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 952-469-1589, and ImageTrend will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
ImageTrend participates in the Electronic Employment Verification Program (E-Verify) to validate employee Form I-9 documentation. Please visit everify.gov to learn more.

Apply