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Client Success Manager Jobs in Manchester, CT (NOW HIRING)

Epic Personnel Partners, LLC - Hartford, CT

Be Seen First

Warehouse Operations Manager

Bristol, CT · On-site

$80K - $90K/yr

Operations Manager Location: Bristol, CT Salary: $80,000-$90,000 annually Hours: Approximately 50 ... Epic prioritizes client success by listening, understanding challenges, and delivering tailored ...

New

Beazley

Client Manager, Captives

West Hartford, CT · On-site

Client Manager, Captives Division: Property Risks As a Client Manager, your primary responsibility ... collective success. Explore a variety of networks to assist with professional and/or personal ...

Gallagher

Client Manager

West Hartford, CT · On-site

Overview As the Client Manager you will ensure delivery of exceptional service to Gallagher ... We measure success based on retention and our renewal target is 95%. * You will resolve service ...

IQVIA

Head of Product

Hartford, CT · On-site

Real-time analytics and adaptive campaign management. * Seamless user experiences across planning ... Commercial Strategy & Growth Partner closely with Sales, Marketing, and Client Success teams to:

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Manchester, CT

Client Success Manager information

See Manchester, CT salary details

$32.8K

$83.9K

$141.4K

How much do client success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client success manager in Manchester, CT is $83,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Manchester, CT look for? The top searched job categories for Client Success Manager jobs in Manchester, CT are:
What cities near Manchester, CT are hiring for Client Success Manager jobs? Cities near Manchester, CT with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Manchester, CT as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $83,895 per year, or $40.3 per hour.

Building Automation Account Manager

Fidelity Building Services Group

Hartford, CT • On-site

Full-time

Medical, Dental, Retirement

Re-posted 14 days ago

Job description

About Us:
Environmental Systems Company (ESC) is a trusted leader in providing innovative building automation solutions that enhance energy efficiency, optimize comfort, and deliver superior operational performance. With over 40 years of industry experience, we're committed to empowering our clients with cutting-edge technology and exceptional service.
Position Overview:
ESC is seeking a motivated Building Automation Account Manager to join our team. This role involves driving sales growth by developing new business relationships, maintaining existing client partnerships, and delivering customized automation solutions tailored to client needs.
Responsibilities:
  • Client Relationships: Build and maintain strong relationships with customers, including building owners, facilities managers, and contractors.
  • Solution Selling: Understand client challenges and recommend customized building automation and energy management solutions.
  • Lead Generation: Identify new sales opportunities through networking, industry events, and market research.
  • Proposal Development: Prepare and present detailed proposals, including scope of work, pricing, and ROI analysis.
  • Collaboration: Work closely with internal teams, including engineering, project management, and service teams, to ensure client success.
  • Market Awareness: Stay informed about industry trends, emerging technologies, and competitive activities.
  • Performance Goals: Achieve or exceed assigned sales targets and KPIs.

Qualifications:
  • Bachelor's degree in Business, Engineering, or a related field (preferred but not required).
  • Proven track record in sales, preferably in building automation, HVAC, or related technical industries.
  • Familiarity with building automation systems, energy management solutions, or related technologies.
  • Excellent communication, negotiation, and presentation skills.
  • Self-driven and goal-oriented with strong problem-solving capabilities.
  • Proficiency in CRM tools and Microsoft Office Suite.
  • Ability to travel as required within the assigned territory.

Why ESC?
  • Competitive base salary with commission
  • Full suite of benefits, including health insurance, dental plans, and 401(k) contributions
  • Opportunities for professional development and career advancement.
  • A collaborative, supportive, and innovative work environment.
  • The chance to work with a company dedicated to sustainability and technological excellence.

Affirmative Action / Equal Opportunity Employer
About Us:
Environmental Systems Co. (ESC), A Fidelity Company, is a building-integrated systems contractor that helps facility owners and managers enhance building performance by planning and integrating intelligent building solutions.
ESC implements smart technology for sustainable operations, balancing energy use and occupant comfort from one seamless front-end interface. Our experienced technicians provide facility assessment, equipment installation, and on-site maintenance and support services to keep our customers' assets connected and operating at peak performance. Whether you require a turnkey solution or are seeking to replace or upgrade a specific component of your existing system, ESC has the expertise to deliver products and solutions that enhance and simplify facilities management.

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