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Client Success Manager Jobs in Lansing, MI (NOW HIRING)

greenpath, inc.

Client Success Specialist

East Lansing, MI · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

Cleo

Customer Success Manager

Lansing, MI · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

SHI GmbH

Customer Success Manager - VMware

Lansing, MI · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

EDB

Principal Customer Success Manager

Lansing, MI · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Axon

Customer Success Manager, Axon 911

Lansing, MI · Remote

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ... Strong client-facing and communication skills * Advanced troubleshooting and multi-tasking skills

Axon

Customer Success Manager, Axon 911

Lansing, MI · On-site

Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in ... Strong client-facing and communication skills * Advanced troubleshooting and multi-tasking skills

iCIMS

Senior Manager, Customer Success

Lansing, MI · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall ...

Franklin Covey

Mid-Market Client Partner

Lansing, MI · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

OHM Advisors

Client Representative

Lansing, MI

Your Responsibilities Client Relationship Management: * Support municipal client's daily needs ... Promote a positive compony image that contributes to overall business success. * Maintaining client ...

OHM Advisors

Client Representative

Lansing, MI · On-site

Your Responsibilities Client Relationship Management: * Support municipal client's daily needs ... Promote a positive compony image that contributes to overall business success. * Maintaining client ...

OHM Advisors

Client Representative

Lansing, MI · On-site

Your Responsibilities Client Relationship Management: * Support municipal client's daily needs ... Promote a positive compony image that contributes to overall business success. * Maintaining client ...

Franklin Covey

Client Partner - Education

Lansing, MI · On-site

$105/hr

Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ... success metrics. * Navigate complex buying processes, including RFPs, board approvals, and budget ...

Wolters Kluwer

Sales Business Retention Rep

Lansing, MI · On-site

$51K - $58K/yr

Proficiency with Microsoft Office tools; CRM experience preferred Preferred Experience: * 3+ years of Customer Success or B2B client management experience * Experience in healthcare, nursing, or ...

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Client Success Manager information

See Lansing, MI salary details

$33K

$84.2K

$142K

How much do client success manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for client success manager in Lansing, MI is $84,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,300.00 and $100,400.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Lansing, MI?

The most popular types of Client Success jobs in Lansing, MI are:

What job categories do people searching Client Success Manager jobs in Lansing, MI look for?

The top searched job categories for Client Success Manager jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Client Success Manager jobs?

Cities near Lansing, MI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Lansing, MI as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $84,249 per year, or $40.5 per hour.

Client Success Specialist

East Lansing, MI • On-site

greenpath, inc.
See more jobs at greenpath, inc.external

$16.50 - $18.38/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Join Our Mission-Driven Team as a Client Success Specialist 
Location: Remote
Employment Type: Full-Time
Department: Client Services

Training Start Date: August 31st, 2026 (Training is mandatory)

About the Role

At GreenPath, we believe in empowering people to lead financially healthy lives. As a Client Success Specialist (CSS), you’ll be the heart of our mission—supporting clients enrolled in our Debt Management Program and helping them achieve their financial goals. If you're eager to grow your financial knowledge - like learning how to calculate percentages, understand credit reporting, and review real-life financial documents - this role is for you.
You’ll thrive in a swift, multi-channel call center environment where empathy, innovation, and teamwork are key. If you’re passionate about delivering exceptional service and making a real difference, we want to hear from you!

???? Video - Meet The Hiring Team: Linda, Leslie, & Tiffany

What You’ll Do

• Provide top-tier support via phone to clients on our Debt Management Program. 

• Taking back-to-back calls in a call center environment. 
• Support client accounts and ensure seamless account management.  
• Manage proposals, payments, deposits, and creditor communications.
• Proactively review client accounts to identify and resolve issues                                            
• Maintain accurate records and ensure compliance with state regulations.                                  
• Collaborate across departments to ensure seamless client experience.

• Encourage and motivate clients throughout their financial journey.


What You Bring

• 2–3 years of customer service experience (call center preferred).
• Associate’s degree preferred; Bachelor’s degree may substitute for experience.
• A strong sense of professionalism is essential when supporting clients through sensitive financial situations.
• Strong communication skills—empathetic, professional, and clear.                                                        
• Tech-savvy with experience in Windows-based systems and CRM tools.                                                           

• Comfort with numbers and basic financial calculations, including reviewing credit card statements, due dates, and payment schedules.
• Bilingual (English/Spanish) a plus!                                            

Remote Work From Home Requirements

• A private, enclosed room with a door.
• Hard‑wired internet connection (ethernet required) and standard broadband internet.
• Security camera in addition to standard computer setup.
• Home environment must support productivity; remote work is not a replacement for caregiving.

Internet Requirements- Standard Broadband Internet 

• 200 Mbps minimum for a single‑person residence
• 400 Mbps minimum for residences with 2+ people

???? Why GreenPath?

• A mission‑driven organization with over 60 years of impact in financial wellness.
• A culture rooted in Integrity, Quality, and Teamwork.
• Growth and development opportunities.
• Supportive, inclusive, and collaborative work environment.
• Competitive compensation and benefits.

Additional Details

Monday - Friday work schedule

Hours are typically 8 am - 5 pm or 9 am - 6 pm. One late night shift is required each week. The late night shift is typically 10 AM - 7 PM or 11 AM - 8 PM.

*Must be comfortable working in a structured, performance-driven environment.

Training:
• Begins August 31st, 2026
• Mandatory, full‑time for three weeks. Typically training is from 10 AM - 7 PM EASTERN Time.
• After training, you transition into your regular schedule.

Ready to Support Clients on Their Path to Financial Wellness?

Apply today and become part of a team committed to making a difference; one call at a time.

Apply