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Client Success Manager Jobs in Lancaster, PA (NOW HIRING)

Shipfusion

Customer Success Manager

York, PA · On-site

Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Be responsible for managing the day to day functions of ...

Shipfusion

Customer Success Manager

York, PA

$70K - $80K/yr

Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Be responsible for managing the day to day functions of ...

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Be responsible for managing the day to day functions of ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...

Shipfusion

Senior Customer Success Manager

York, PA · On-site

Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...

Shipfusion

Senior Customer Success Manager

York, PA

$80K - $95K/yr

Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. In this role you will... * Provide Shipfusion onboarding and continued education/training ...

Amphenol TCS

Customer Success Manager

Yocumtown, PA · On-site

Position: Customer Success Manager - Cable Backplane Systems Location: Santa Clara, CA or Valley Green, PA (Harrisburg area); hybrid with domestic and international travel Amphenol High Speed ...

Amphenol TCS

Customer Success Manager

Yocumtown, PA · On-site

Position: Customer Success Manager - Cable Backplane Systems Location: Santa Clara, CA or Valley Green, PA (Harrisburg area); hybrid with domestic and international travel Amphenol High Speed ...

ONE2ONE Inc.

Strategic Account Manager/vCIO

Lancaster, PA · On-site

$90K - $100K/yr

... success of assigned client accounts. You'll act as the bridge between business and technology ... Build and manage IT budgets , lifecycle plans, and technology forecasts * Identify and mitigate ...

ONE2ONE Inc.

Strategic Account Manager/vCIO

Lancaster, PA · On-site

$90K - $100K/yr

... success of assigned client accounts. You'll act as the bridge between business and technology ... Build and manage IT budgets , lifecycle plans, and technology forecasts * Identify and mitigate ...

ONE2ONE Inc.

Strategic Account Manager/vCIO

Lancaster, PA · On-site

$90K - $100K/yr

... success of assigned client accounts. You'll act as the bridge between business and technology ... Build and manage IT budgets , lifecycle plans, and technology forecasts * Identify and mitigate ...

Luminare Health

Client Manager - LHB

Lancaster, PA · On-site

$67K - $127K/yr

Their expertise, dedication, and passion for service excellence are the foundation of our success ... Job Summary Responsible for the overall relationship of a key strategic client, managing day to day ...

Luminare Health

Client Manager - LHB

Lancaster, PA · On-site

$67K - $127K/yr

Their expertise, dedication, and passion for service excellence are the foundation of our success ... Job Summary Responsible for the overall relationship of a key strategic client, managing day to day ...

Kinsley Construction

Client Relations Manager

York, PA · On-site

SUMMARY OF POSITION Kinsley is looking for an experienced Client Relations Manager to support ... Demonstrated success in developing business relationships and identifying opportunities. * Strong ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Lancaster, PA

Client Success Manager information

See Lancaster, PA salary details

$31.6K

$80.7K

$136.1K

How much do client success manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for client success manager in Lancaster, PA is $80,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Lancaster, PA?

The most popular types of Client Success jobs in Lancaster, PA are:

What job categories do people searching Client Success Manager jobs in Lancaster, PA look for?

The top searched job categories for Client Success Manager jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Client Success Manager jobs?

Cities near Lancaster, PA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Lancaster, PA as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $80,725 per year, or $38.8 per hour.

Customer Success Manager

Shipfusion

York, PA • On-site

Full-time

Medical, Dental, PTO

Re-posted 17 days ago

Job description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization! 

The Opportunity:

We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients. 

In this role you will...

  • Be responsible for managing the day to day functions of accounts ranging from low to medium revenue on a monthly basis  
  • Provide Shipfusion onboarding and continued education/training throughout lifecycle
  • Provide world class customer support to clients, handling all questions and escalated issues as required
  • Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
  • Work alongside the Sales team to provide product demonstrations to prospective clients
  • Help strategize with customers on how to optimize the Shipfusion portal
  • Handle incoming chat, support tickets and email interaction with Shipfusion's clients
  • Managing customer projects through our proprietary customer portal
  • Be able to succeed in a high pressure, entrepreneurial environment. 
  • Additional duties as requested by the business as dictated by business needs 

What You'll Bring to the Team (Required Skills):

  • 3+ years of client services, or project management experience
  • Proficient with technology including G-Suite and data manipulation via Spreadsheet
  • Strong communication and client management skills
  • A self starter who can work independently
  • Ability to quickly adopt to new technical processes and roll out new technical workflows to clients 
  • Desire to work in a fast-paced, tech-oriented culture

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

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