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Client Success Manager Jobs in Independence, KY (NOW HIRING)

Narratize Inc.

Customer Success Manager

Cincinnati, OH · On-site

$75 - $90/hr

Lead ongoing success check-ins with a structured, proactive cadence * Deeply understand each ... client-facing role managing enterprise and mid-market relationships * Experience in SaaS or AI/ML

New

ENOSIX, INC.

Customer Success Manager

Cincinnati, OH · On-site

The Opportunity As a Customer Success Manager at enosix, you will own a portfolio of enterprise accounts and serve as their primary strategic partner from go-live through renewal and beyond. You will ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Description Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 ...

Stryker

Customer Success Manager (Remote)

Cincinnati, OH · Remote

$116K - $193K/yr

Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic ... They establish and maintain long-term relationships with client executives and champions, ensuring ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Independence, KY

Client Success Manager information

See Independence, KY salary details

$32K

$81.8K

$137.8K

How much do client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success manager in Independence, KY is $81,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Independence, KY look for?

The top searched job categories for Client Success Manager jobs in Independence, KY are:

What cities near Independence, KY are hiring for Client Success Manager jobs?

Cities near Independence, KY with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Independence, KY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $81,773 per year, or $39.3 per hour.

Sr. Commercialization Success Manager - Payables

Fifth Third Bank

Cincinnati, OH • On-site

$121K - $160K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Fifth Third Bank rating

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

104th of 171 rated banks

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Key position responsible for driving revenue growth and solution portfolio success for Fifth Third's commercial payables solutions through effective commercialization, sales alignment, and client experience strategies.Responsible for product financial management inclusive of revenue forecasting, margin analysis and pricing strategy. Continued management and support of existing products, new product development, in-depth knowledge of products, and support of sales initiatives through product training and joint customer calls. Development of customer education and customer focus programs for new and existing product initiatives. Perform role of liaison between several areas of the bank, including Product, Sales, Go-to-Market, Operations and external partners. Identification of risk associated with product lines and contribution to process development and management to minimize risk. Support of delivery by contributing to the definition of quality control standards and work process procedures. Works under minimal supervision. Rarely requires feedback or guidance on Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Drive Bancorp Sales for Product(s) within the Commercial Payments Product Line.
  • Cross-trained in all functions within group.
  • Increase Bancorp product sales and revenue growth year over year.
  • Support new client acquisition efforts, including participation in Client/Prospect calls for complex sales opportunities
  • Perform business forecasting and modeling. Monitor client success metrics including adoption, satisfaction, retention, and revenue growth
  • Collaborate with Pricing and Finance partners to align product packaging and monetization strategies
  • Subject Matter Expert (SME) for all Products within the Product Group Team.
  • Develop and refine consistent messaging, positioning and value articulation across all client interactions. Analyze market trends, client needs, and competitive dynamics to inform strategic decision-making
  • Translate insights into actionable recommendations that influence product development and GTM strategy.
  • Develop commercialization strategy to meet revenue and market share goals.
  • Identify and prioritize product development opportunities through voice of customer, voice of field and industry knowledge.Product introduction to market.
  • Perform market forecasting.
  • Understand Buying Habits and Characteristics of Clients.
  • Develop program client success frameworks to drive product adoption, satisfaction, and retention through influence across internal and external partners.
  • Act as a point of escalation for high-priority or complex client issues.
  • Diagnose root causes of service or delivery challenges and drive resolution across teams.
  • Attend User and Vendor Conferences.
  • Internal Communication w/Affiliates.
  • Sales Forums and Roundtable Discussions.
  • Develop and refine sales and client-facing materials, playbooks, and engagement strategies .
  • Monitor product performance against established quality factors.
  • Follow-up on progress of resolution for quality service issues

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Undergraduate degree in business or finance required.
  • MBA or advanced degree preferred.
  • 7-10 years' experience in Product Development, Sales or Operations.
  • 7-10 years' experience in Product Management with an emphasis on sales, delivery of products to market and profitability management.
  • Experience working in matrix management and multi-site environments.
  • Collaboration and relationship management skills required.
  • Knowledge/experience with designated product(s) assigned.
  • Understanding of current industry trends and issues as they relate to the designated product line assigned.
  • Priority management and time management skills.
  • Extensive experience/ability to influence and negotiate with individuals outside span of control.
  • Excellent interpersonal, written and verbal skills as individual interfaces with all levels of management.
  • Strong analytical, financial and strategic skills.

Sr. Commercialization Success Manager - Payables
Total Base Pay Range 96,500.00 - 207,500.00 USD Annual
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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About Fifth Third Bank

Sourced by ZipRecruiter

Fifth Third Bank, National Association established in 1858, is a diversified financial services company headquartered in Cincinnati, Ohio. Fifth Third is among the largest money managers in the Midwest. It operates four main businesses: Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Cincinnati, OH, US

Year founded

1858

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