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Client Success Manager Jobs in Howell, MI (NOW HIRING)

OHM Advisors

Client Representative

Fenton, MI · On-site

Your Responsibilities Client Relationship Management: * Support municipal client's daily needs ... Promote a positive compony image that contributes to overall business success. * Maintaining client ...

NIVA Health

Wellness Case Manager

Novi, MI · On-site

Client success or account management * Sales support or relationship management Healthcare experience is helpful, but strong communication skills, professionalism, emotional intelligence, and ...

NIVA Health

Wellness Case Manager

Novi, MI

Client success or account management * Sales support or relationship management Healthcare experience is helpful, but strong communication skills, professionalism, emotional intelligence, and ...

Utac

Certification Client Manager

Northville, MI · On-site

$108K - $110K/yr

Certification Client Manager The Certifications Client Manager is responsible for management of ... Initiative and ownership of responsibilities are critical to the success of this individual.

HUB

Private Client - Sales Executive

Brighton, MI

$73K - $99K/yr

... management, life and health, employee benefits, investment and wealth management products and ... success. At HUB, we believe in investing in the future of our employees, and provide continuous ...

AV Hiring USA

Senior Project Manager

Wixom, MI · Hybrid

$90K - $115K/hr

Demonstrated success managing complex projects with budgets exceeding $1 million. * Experience developing and maintaining executive-level client relationships. * Strong financial management skills ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Howell, MI

Client Success Manager information

See Howell, MI salary details

$30.4K

$77.7K

$131K

How much do client success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client success manager in Howell, MI is $77,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $92,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Howell, MI look for? The top searched job categories for Client Success Manager jobs in Howell, MI are:
What cities near Howell, MI are hiring for Client Success Manager jobs? Cities near Howell, MI with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Howell, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $77,729 per year, or $37.4 per hour.

Operations Account / Client Manager

Managed Medical Review Organization

Novi, MI • On-site

$85K - $100K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

MMRO, Inc. is seeking a driven, detail-oriented Operations Account / Client Manager to serve as the primary operational point of contact for our disability management and healthcare services clients. This is not a traditional sales or business development position - it is a relationship stewardship and operational coordination role for someone who thrives at the intersection of client service and process execution. You will own the full lifecycle of client relationships: managing communications, resolving escalations, overseeing onboarding, and ensuring our operational teams deliver consistently and transparently. Success in this role means clients feel genuinely supported, internal teams stay focused on production rather than ad-hoc client management, and our leadership is informed - not burdened - by day-to-day client interactions.
  • Serve as the primary operational point of contact for an assigned portfolio of disability and health clients.
  • Manage all client communications, standing meetings, and recurring check-ins with professionalism and consistency.
  • Serve as the liaison between clients and internal operational teams - translating client needs into clear, actionable direction.
  • Monitor overall client sentiment and partnership health, proactively identifying risks before they escalate.
  • Own client concerns, complaints, and escalations from intake through full resolution.
  • Coordinate cross-functional responses across operations, nursing, QA, physicians, scheduling, accounting, and IT as needed.
  • Develop and communicate corrective action plans and root cause analyses when service issues arise.
  • Provide clear, operationally grounded guidance to clients on workflows, portals, and services - reducing confusion and ensuring consistent client education.
  • Conduct portal training for all new clients as part of onboarding, and serve as the ongoing resource for portal questions and support.
  • Align internal operational teams to ensure smooth handoffs, clear accountabilities, and consistent service execution.
  • Track action items and follow-ups from client-facing meetings, including regulatory and partner check-ins.
  • Ensure operational leaders are informed and appropriately involved - without being burdened by routine client management tasks.
  • Develop and oversee required operational reporting for regulatory and public clients
  • Track and analyze trends in volume, turnaround times, quality, SLA compliance, and reopened cases.
  • Proactively identify risks and communicate emerging issues to operations leadership and clients.
  • Reach out to clients when volumes shift or trends change to determine root causes and align on next steps.
  • Manage end-to-end onboarding logistics: collecting required documentation, creating communication channels, ensuring contracts are accessible, and coordinating system configuration and portal build tickets.
  • Maintain and update client profiles, configurations, and case panel nuances as the relationship evolves.
  • Act as the conduit for changes in statutes, regulations, or client-specific processes - ensuring changes are clearly documented and communicated internally.
  • Conduct periodic client lifecycle reviews: following up with inactive clients to assess ongoing value, contract fit, and potential for renewed or expanded engagement.
  • Identify opportunities for efficiency improvements and new business development within existing client relationships.

Education
  • (Preferred) MBA or Master's degree in a health-related field (Health Administration, Public Health, Healthcare Management, or equivalent).
  • (Required) Bachelor's degree with commensurate experience in healthcare operations or client management will be considered.

Experience
  • 5+ years of experience in client relations, account management, or a similar client-facing operations role, ideally within a healthcare or disability services environment.
  • Demonstrated ability to manage complex, multi-stakeholder relationships with professionalism and empathy.
  • Experience coordinating across internal teams (operations, clinical, IT, QA, finance) to resolve client issues and drive consistent execution.
  • Exposure to regulatory reporting, compliance workflows, or government/public sector clients is a strong advantage.
  • Background in healthcare operations, medical review, managed care, disability evaluation, or related fields is highly desirable.

Skills & Competencies
  • Deep operational understanding - you know how services are actually delivered and can communicate that clearly to clients.
  • Exceptional written and verbal communication skills; able to translate complex operational information into clear client-facing language.
  • Strong organizational and project management skills with a high attention to detail.
  • Analytical mindset - comfortable working with data, identifying trends, and building reports and presentations.
  • Client-first orientation balanced with the ability to set and manage expectations professionally.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint); comfort learning proprietary systems and client portals.
  • A collaborative, low-ego working style; this role earns influence through expertise and service, not authority.

Key Attributes
  • You are calm under pressure and organized in complexity.
  • You take ownership: when a client has a problem, it is your problem until it is resolved.
  • You understand that this role is about operational excellence in service of relationships - not sales targets.
  • You are comfortable working with regulatory clients, government agencies, and sophisticated institutional partners.
  • You thrive in a structured, process-oriented environment and bring discipline to the relationships you manage.

Why MMRO
MMRO, Inc. is a trusted partner to disability and healthcare payers, providing independent medical review and related services that help clients make sound, timely, and defensible decisions. We are a mission-driven organization where operational integrity matters - and this role sits at the heart of how we deliver on that promise to our clients every day.
You will join a team of dedicated professionals who take their work seriously and genuinely care about the clients and communities they serve. This role offers meaningful autonomy, direct visibility with leadership, and the opportunity to shape how client relationships are managed at a company that is built on trust.
How to Apply
Please submit your resume and a brief cover letter describing your experience managing client relationships in an operational context. We are particularly interested in hearing about a time you owned a complex client issue from escalation through resolution.
MMRO, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply