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Client Success Manager Jobs in Berlin, MD (NOW HIRING)

BCBA - Hybrid (Maryland)

Salisbury, MD · Hybrid

$67K - $82K/yr

Monitor client progress and modify treatment plans as needed * Collaborate with caregivers and ... Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion ...

BCBA Maryland - Flexible - Hybrid

Salisbury, MD · Hybrid

$67K - $82K/yr

Monitor client progress and modify treatment plans as needed * Collaborate with caregivers and ... Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion ...

BCBA Hybrid (Maryland)

Salisbury, MD · On-site

$73K - $89K/yr

Monitor client progress and modify treatment plans as needed * Collaborate with caregivers and ... Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion ...

BCBA Maryland - Flexible - Hybrid

Salisbury, MD · On-site

$73K - $89K/yr

Monitor client progress and modify treatment plans as needed * Collaborate with caregivers and ... Dedicated BCBA Success Manager for ongoing clinical and professional support * LBA Expansion ...

... long-term success. * Continually manages a book of business to support high renewal rates ... Collaborates with Client Service to analyze renewal business and place new business accounts.

... long-term success. * Continually manages a book of business to support high renewal rates ... Collaborates with Client Service to analyze renewal business and place new business accounts.

... long-term success. * Continually manages a book of business to support high renewal rates ... Collaborates with Client Service to analyze renewal business and place new business accounts.

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Showing results 1-20

Client Success Manager information

See Berlin, MD salary details

$31.2K

$79.8K

$134.4K

How much do client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success manager in Berlin, MD is $79,770.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Berlin, MD look for?

The top searched job categories for Client Success Manager jobs in Berlin, MD are:

What cities near Berlin, MD are hiring for Client Success Manager jobs?

Cities near Berlin, MD with the most Client Success Manager job openings:

Infographic showing various Client Success Manager job openings in Berlin, MD as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $79,770 per year, or $38.4 per hour.

$110K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


Job description

  • Experience (2+ years) in the fields of Customer Success, Sales, BD, Project Management, Operations, IT, or Business Analysis.
  • Mid- to Senior-level understanding of Enterprise and Whole Portfolio Agreements with Cisco. Knowledge of other Original Equipment Manufacturers (OEM) products and solutions e.g. Palo Alto, RedHat, VMware, Dell, etc. is ideal but not required.
  • Experience supporting and working within Cisco licensing models and Smart Accounts.
  • Strong internal motivation and passion for learning.
  • Strong project or process development skills.
  • Experience dealing with all levels of corporate structure.
  • Ability to prioritize and organize effectively and manage multiple projects and assignments.
  • Critical thinker with a common-sense skillset.
  • Ability to develop strong, collaborative working relationships with peers, project teams, partners and customers.
  • Capacity to analyze and interpret data.
  • Experience in managing a team of highly functioning individuals, coordinating and delivering against a common goal amongst the team.
  • Up to 20% Nationwide travel is possible.

Education:
  • Undergraduate Degree in a related field or equivalent work experience is required.
  • Master's degree in a related field or equivalent work experience is preferred.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $110,000.00 to $140,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!