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Client Success Manager For An Msp Jobs (NOW HIRING)

Ylopo

Strategic Client Success Manager

$70K - $75K/yr

We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At ... We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients.

Global Payments

Sr Client Success Manager

Lenexa, KS · On-site +1

$75K - $85K/yr

We are driven by our passion for success and we are proud to deliver best-in-class payment ... Support and implementation of software/hardware in an enterprise level environment, required

Rustman Agency

Client Success Trainee

Doylestown, PA · On-site

... for a long-term career in client support and relationship management. This role is ideal for ... with the client success team Qualifications Strong communication and interpersonal skills ...

Luxury Presence

Sr. Manager, Client Success

Scottsdale, AZ · On-site

$125K - $180K/yr

This is an exciting opportunity for someone who thrives in people leadership, is client-centric ... As a Manager, you'll multiply the team's success by combining coaching and mentoring with strategy ...

Innovid

Senior Client Success Manager

New York, NY · On-site

They also own billing accuracy for their accounts - validating correct rates, addressing ... A revenue-conscious mindset, with an understanding of how execution quality, client health, and ...

Logility

Client Success Leader

Atlanta, GA · On-site

... more profitably manage their complex global businesses. The Logility ® Digital Supply Chain ... The Client Success Leader will need to be an avid and proficient recruiter of talent for his/her ...

Ventra Health, Inc.

Manager, Client Success

About Us Ventra is a leading business solutions provider for facility-based physicians practicing ... Ventra Health Equal Employment Opportunity (Applicable only in the US) Ventra Health is an equal ...

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Client Success Manager For An Msp information

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$32.5K

$83.1K

$140K

How much do client success manager for an msp jobs pay per year?

As of Jun 11, 2026, the average yearly pay for client success manager for an msp in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Client Success Manager for an MSP?

A Client Success Manager (CSM) for a Managed Service Provider (MSP) is responsible for maintaining strong relationships with clients, ensuring their IT needs are met, and helping them maximize the value of the MSP's services. They act as the main point of contact for clients, addressing concerns, coordinating between technical teams and customers, and proactively identifying opportunities for improvement. Their goal is to ensure customer satisfaction, retention, and long-term partnership by understanding each client's business objectives and aligning the MSP's solutions accordingly.

What are the key skills and qualifications needed to thrive as a Client Success Manager for an MSP, and why are they important?

To thrive as a Client Success Manager for a Managed Service Provider (MSP), you need strong account management skills, a good understanding of IT services, and experience with customer relationship management, often supported by a degree in business, IT, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and basic ITIL concepts or certifications is commonly required. Excellent communication, problem-solving abilities, and a proactive approach to client needs are standout soft skills for this role. These skills ensure lasting client relationships, high satisfaction, and successful delivery of technology solutions in a competitive MSP environment.

What is the difference between Client Success Manager For An Msp vs Customer Support Manager?

AspectClient Success Manager For An MspCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring service successHandling customer inquiries and resolving technical issues
Required SkillsRelationship management, strategic planning, technical understanding of MSP servicesTechnical troubleshooting, communication, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, issue resolution
CertificationsIT certifications, customer success certifications often preferredTechnical support certifications, help desk certifications

In summary, a Client Success Manager For An Msp focuses on maintaining and growing client relationships through strategic engagement, while a Customer Support Manager primarily addresses technical issues and customer inquiries. Both roles require strong communication skills, but their objectives and daily activities differ significantly.

What are some common challenges a Client Success Manager faces when supporting multiple clients at a Managed Service Provider (MSP)?

One common challenge is balancing the unique needs and priorities of several clients simultaneously while ensuring prompt and consistent service delivery. As a Client Success Manager at an MSP, you may need to quickly adapt to varying client environments, troubleshoot escalated issues, and manage expectations about service timelines. Building strong relationships and clear communication channels with both clients and internal technical teams is crucial for success. You’ll also need to stay organized and proactive to prevent small issues from becoming larger problems, which can be demanding but rewarding as you help clients achieve their business goals.
Infographic showing various Client Success Manager For An Msp job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Inside Account Growth Manager

On Call Computer Solutions LLC

Orlando, FL • On-site, Remote

$75K - $150K/yr

Full-time

Posted 11 days ago

Job description

Role Overview
The Growth Manager owns the ongoing success, retention, and growth of a portfolio of managed services clients. This role serves as the primary relationship manager for assigned accounts, ensuring clients receive exceptional service while identifying opportunities to expand their use of managed IT, cybersecurity, cloud, compliance, and professional services.
As a trusted advisor, you will work closely with business owners, executives, and IT stakeholders to align technology and compliance initiatives with business objectives. You will proactively manage renewals, conduct Quarterly Business Reviews (QBRs), identify technology gaps, and recommend solutions that improve security, operational efficiency, and regulatory compliance.
This role operates at the intersection of account management, customer success, and consultative sales, with a focus on increasing recurring monthly revenue (MRR), customer retention, and long-term client value.
MSP-Focused Responsibilities
Account Ownership & Client Success
  • Manage a portfolio of managed service clients with responsibility for retention, growth, and client satisfaction.
  • Serve as the primary point of contact for account-related matters and strategic planning.
  • Conduct Quarterly Business Reviews (QBRs) to review service performance, security posture, compliance progress, and technology roadmaps.
  • Build strong relationships with executive and operational stakeholders.
  • Identify and mitigate churn risks through proactive account management.
Revenue Growth & Expansion
  • Drive Net Revenue Retention (NRR) and Monthly Recurring Revenue (MRR) growth across assigned accounts.
  • Identify, position, and close upsell and cross-sell opportunities including:
    • Managed IT Services
    • Cybersecurity Services
    • Compliance Programs (CMMC, NIST, DFARS)
    • Microsoft 365 Solutions
    • Cloud Services
    • Backup & Disaster Recovery
    • Professional Services Projects
  • Manage contract renewals and service agreement expansions.
  • Maintain a healthy sales pipeline within CRM and accurately forecast account opportunities.
Technology & Compliance Advisory
  • Act as a strategic advisor helping clients align technology investments with business and compliance objectives.
  • Translate technical recommendations into business outcomes and ROI.
  • Partner with Compliance and Service Delivery teams to identify remediation projects and ongoing managed service opportunities.
  • Help clients understand how cybersecurity and compliance initiatives support operational resilience and contract eligibility.
Cross-Functional Collaboration
  • Partner closely with Service Delivery, Compliance, Security, and Sales teams.
  • Ensure smooth onboarding, project transitions, and service adoption.
  • Advocate for client needs internally and provide market feedback on emerging opportunities.
Preferred Experience
  • 3+ years of MSP Account Management, Technology Sales, Customer Success, or B2B Account Management experience.
  • Experience managing recurring revenue accounts within an MSP, MSSP, SaaS, or technology services organization.
  • Familiarity with managed IT services, cybersecurity solutions, Microsoft 365, cloud technologies, and compliance frameworks.
  • Understanding of CMMC, NIST 800-171, DFARS, or regulated industry requirements preferred.
  • Proven success in account growth, renewals, and consultative selling.
Key Performance Indicators (KPIs)
  • Net Revenue Retention (NRR)
  • Monthly Recurring Revenue (MRR) Growth
  • Gross Revenue Retention (GRR)
  • Renewal Rate
  • Expansion Revenue
  • Average Revenue Per Account (ARPA)
  • Customer Satisfaction (CSAT)
  • Quarterly Business Review Completion Rate
  • Pipeline Coverage & Forecast Accuracy

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