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Client Success Manager For An Msp Jobs (NOW HIRING)

VTS

Senior Client Success Manager

New York, NY · On-site

... to ensure an elite, unified client experience. * Be the Voice of the Customer: Serve as the ... Strive for Excellence - We know your potential is unlimited. Take advantage of our executive ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Msp Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for ... manage multiple tickets and priorities simultaneously * Comfortable working in a fast-paced, client ...

MSP Hire, Inc.

MSP Support Technician II

Beachwood, OH · On-site

$65K - $75K/yr

We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all ... Manage Microsoft 365 and Azure (user groups, security policies, SharePoint, OneDrive). * Configure ...

MSPbots

Regional Sales Manager

Chicago, IL · On-site

The Regional Sales Manager will be responsible for driving sales growth by acquiring new customers ... Proven track record of success in a quota-carrying sales role, preferably in MSP, SaaS, or ...

Zelis

Client Success Director

Boston, MA · Hybrid

Strong financial and operational management skills. * Ability to drive strategic initiatives and ... be an equal opportunity employer. All qualified applicants will receive consideration for ...

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Client Success Manager For An Msp information

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$32.5K

$83.1K

$140K

How much do client success manager for an msp jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client success manager for an msp in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a client success manager for an MSP?

A Client Success Manager (CSM) for a Managed Service Provider (MSP) is responsible for maintaining strong relationships with clients, ensuring their IT needs are met, and helping them maximize the value of the MSP's services. They act as the main point of contact for clients, addressing concerns, coordinating between technical teams and customers, and proactively identifying opportunities for improvement. Their goal is to ensure customer satisfaction, retention, and long-term partnership by understanding each client's business objectives and aligning the MSP's solutions accordingly.

What are the key skills and qualifications needed to thrive as a client success manager for an MSP?

To thrive as a Client Success Manager for a Managed Service Provider (MSP), you need strong account management skills, a good understanding of IT services, and experience with customer relationship management, often supported by a degree in business, IT, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and basic ITIL concepts or certifications is commonly required. Excellent communication, problem-solving abilities, and a proactive approach to client needs are standout soft skills for this role. These skills ensure lasting client relationships, high satisfaction, and successful delivery of technology solutions in a competitive MSP environment.

What is the difference between Client Success Manager For An Msp vs Customer Support Manager?

AspectClient Success Manager For An MspCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring service successHandling customer inquiries and resolving technical issues
Required SkillsRelationship management, strategic planning, technical understanding of MSP servicesTechnical troubleshooting, communication, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, issue resolution
CertificationsIT certifications, customer success certifications often preferredTechnical support certifications, help desk certifications

In summary, a Client Success Manager For An Msp focuses on maintaining and growing client relationships through strategic engagement, while a Customer Support Manager primarily addresses technical issues and customer inquiries. Both roles require strong communication skills, but their objectives and daily activities differ significantly.

What are some common challenges a client success manager faces when supporting multiple clients at a managed service provider (MSP)?

One common challenge is balancing the unique needs and priorities of several clients simultaneously while ensuring prompt and consistent service delivery. As a Client Success Manager at an MSP, you may need to quickly adapt to varying client environments, troubleshoot escalated issues, and manage expectations about service timelines. Building strong relationships and clear communication channels with both clients and internal technical teams is crucial for success. You’ll also need to stay organized and proactive to prevent small issues from becoming larger problems, which can be demanding but rewarding as you help clients achieve their business goals.
Infographic showing various Client Success Manager For An Msp job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Senior Client Success Manager

4C Health Solutions, Inc.

Wilmington, DE • On-site

Full-time

Re-posted 29 days ago

Job description

Salary:

Summary

The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.


Key Responsibilities

  • Strategic Payer Account Management: Manage a book of business comprised of high-value, complex health plan accounts, serving as the primary point of contact and strategic partner.
  • Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve their desired business outcomes (e.g. driving down escalating cost without decreasing quality care), leading to high client satisfaction and contract renewals.
  • Expansion & Upselling: Identify and present opportunities for account expansion (upsells/cross-sells) by understanding the client's evolving needs.
  • Health Insurance Domain Expertise: Leverage in-depth knowledge of the healthcare insurance industry, including payer business operations, and market challenges, to guide client strategy and translate product features into meaningful solutions.
  • Cross-Functional Leadership: Serve as the client advocate internally, coordinating resources across Sales, Product, and Support teams to resolve complex issues and influence the product roadmap based on health plan client feedback.
  • Performance Monitoring: Conduct regular, data-driven QBRs (Quarterly Business Reviews) with executive-level stakeholders (VPs, Directors of Operations, IT) to review performance metrics, demonstrate value, and solidify the partnership.


Required Qualifications (4C Level)

  • Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
  • Experience:
    • Minimum of 5-7 years of professional experience in Client Success, Account Management, or Strategic Consulting.
    • A minimum of 3 years of direct experience working with or for healthcare insurance organizations (e.g., Commercial, Medicare, Medicaid plans), or relevant industries serving the payer market HealthTech, SaaS, or Benefits Consulting.
    • Demonstrated ability to manage complex, multi-year contracts and navigate executive-level relationships.
    • A genuine passion for improving healthcare outcomes and a relentless focus on the customer experience.
  • Skills: Exceptional communication, presentation, and negotiation skills. Proficient in Microsoft Office and other software used to organize and assist clients.