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Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

The CSM is responsible for managing client relationships, ensuring the timely resolution of ... within an MSP environment. * Business/delivery-oriented credentials preferred, such as ITIL ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success ... an equivalent combination of education and experience. Benefits * 401(k) * Health insurance

eShow

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Client Success Manager

South Barrington, IL · Remote

$70K - $85K/yr

Serve as the primary point of contact for clients during event planning and execution * Guide ... as demonstrating an excellent knowledge of eShow products. * Service clients, including ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Role Responsibilities As a Client Success Manager, you will be responsible for supporting our ... Bachelor's degree from an accredited institution * 3-5 years of experience in consulting, customer ...

Global-E

Client Success Manager

New York, NY · On-site

$65K - $95K/yr

We are looking for a Client Success Manager to ensure the long-term success of our clients in North ... Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross ...

Steris Corporation

Client Success Manager

Mentor, OH · On-site

Position Summary The Client Success Manager plays a critical role in ensuring the successful ... for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal ...

Sourcepass

Client Success Coordinator

Melville, NY · On-site

$9.0K - $13K/yr

... requests, manage client relationships, and help facilitate an experience that clients love ... Publish meeting notes for Client Touch Base Meetings, Business Reviews, and Strategic Technology ...

Morgan Stanley

Manager, Client Success

Sandy, UT · On-site

Manager, Client Success Role: The Manager for Client Success is responsible for managing a team of ... selected for an interview will be contacted Morgan Stanley's goal is to build and maintain a ...

OSLA Agency

Client Success Manager

Augusta, GA · Remote

$40K - $45K/yr

To be considered for this position, please apply directly through our internal job board using the ... OSLA is an insight driven performance agency. We don't just create marketing campaigns, but deliver ...

OSLA Agency

Client Success Manager

Augusta, GA · Remote

$40K - $45K/yr

To be considered for this position, please apply directly through our internal job board using the ... OSLA is an insight driven performance agency. We don't just create marketing campaigns, but deliver ...

Procare HR

Client Success Manager

Hopkins, MN · Remote

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our ... We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All ...

Acumen Technology

Client Success Manager

Nashville, TN · On-site

Acumen Technology is looking for confident and passionate Client Success Manager to join our team. We want professionals that understand that the client's experience is as important as knowing the ...

Milliman

Client Success Manager (MedInsight)

Phoenix, AZ · Remote

$788/wk

... making an impact on healthcare by helping to drive better outcomes for patients while reducing ... Client Success Managers ensure client needs and expectations are aligned; contractual obligations ...

In-Telecom

Client Success Manager

Arlington, TX · On-site

$85K - $120K/yr

As a Client Success Manager (CSM), you will act as a trusted consultative partner leading executive ... If you're looking for ownership, autonomy, and the ability to influence client strategy, this is ...

Renalogic

Client Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Position Overview As the Client Success Manager, you'll serve as the face of Renalogic to assigned ... Take accountability for new-client implementation for all assigned accounts, ensuring completion of ...

SeatGeek

Client Success Manager

New York, NY · On-site

$110K - $130K/yr

As a Client Success Manager at SeatGeek, you'll be an essential partner to our sports and entertainment clients-collaborating to unlock value, grow their business, and drive revenue for them and ...

Origami Risk LLC

Client Success Manager

Atlanta, GA

Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of ... an inclusive and equitable environment for all employees. We do not discriminate against any ...

+SUBSCRIBE®

Client Success Manager

New York, NY · On-site

... and an order management system for alternative product transactions. Our technology allows ... Produce and track KPIs related to client satisfaction, platform usage, and success indicators.

OpenAP LLC

Client Success Manager

New York, NY · On-site +1

About the Role OpenAP is seeking a Client Success Manager to support and grow our agency and brand ... an assigned portfolio of agency clients. * Serve as the primary point of contact for clients ...

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Client Success Manager For An Msp information

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$32.5K

$83.1K

$140K

How much do client success manager for an msp jobs pay per year?

As of Aug 10, 2026, the average yearly pay for client success manager for an msp in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a client success manager for an MSP?

A Client Success Manager (CSM) for a Managed Service Provider (MSP) is responsible for maintaining strong relationships with clients, ensuring their IT needs are met, and helping them maximize the value of the MSP's services. They act as the main point of contact for clients, addressing concerns, coordinating between technical teams and customers, and proactively identifying opportunities for improvement. Their goal is to ensure customer satisfaction, retention, and long-term partnership by understanding each client's business objectives and aligning the MSP's solutions accordingly.

What are the key skills and qualifications needed to thrive as a client success manager for an MSP?

To thrive as a Client Success Manager for a Managed Service Provider (MSP), you need strong account management skills, a good understanding of IT services, and experience with customer relationship management, often supported by a degree in business, IT, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and basic ITIL concepts or certifications is commonly required. Excellent communication, problem-solving abilities, and a proactive approach to client needs are standout soft skills for this role. These skills ensure lasting client relationships, high satisfaction, and successful delivery of technology solutions in a competitive MSP environment.

What is the difference between Client Success Manager For An Msp vs Customer Support Manager?

AspectClient Success Manager For An MspCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring service successHandling customer inquiries and resolving technical issues
Required SkillsRelationship management, strategic planning, technical understanding of MSP servicesTechnical troubleshooting, communication, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, issue resolution
CertificationsIT certifications, customer success certifications often preferredTechnical support certifications, help desk certifications

In summary, a Client Success Manager For An Msp focuses on maintaining and growing client relationships through strategic engagement, while a Customer Support Manager primarily addresses technical issues and customer inquiries. Both roles require strong communication skills, but their objectives and daily activities differ significantly.

What are some common challenges a client success manager faces when supporting multiple clients at a managed service provider (MSP)?

One common challenge is balancing the unique needs and priorities of several clients simultaneously while ensuring prompt and consistent service delivery. As a Client Success Manager at an MSP, you may need to quickly adapt to varying client environments, troubleshoot escalated issues, and manage expectations about service timelines. Building strong relationships and clear communication channels with both clients and internal technical teams is crucial for success. You’ll also need to stay organized and proactive to prevent small issues from becoming larger problems, which can be demanding but rewarding as you help clients achieve their business goals.
Infographic showing various Client Success Manager For An Msp job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

Nexus IT, Inc

Salt Lake City, UT • On-site

$80K - $104K/yr

Full-time

Posted 19 days ago

Job description

Description:

Position: Client Success Manager

Location: Salt Lake City, UT

Department: Client Success Team

Reports To: Front Line Service POD Team Lead (TL)

Salary/Pay: $80K - $104K / Year - Commensurate with experience and education

FLSA Status: Full-Time, Exempt


About the Company

Founded in 1998, Nexus IT has evolved into a premier provider of Managed IT, Cybersecurity, and Cloud Services. We are a purpose-driven organization that prioritizes people, relationships, and results. Our Mission, Vision, and Values shape our culture and influence every client interaction.


Led by CEO Earl Foote and supported by a $60 million capital commitment from Metropolitan Partners Group, Nexus IT is experiencing rapid growth. The Client Success Manager plays a critical role in ensuring that as we scale, our clients continue to receive exceptional service, strategic guidance, and reliable technology outcomes.


Purpose of the Role:

The Client Success Manager (CSM) ensures that clients achieve exceptional outcomes and have positive experiences with Nexus IT. The CSM is responsible for managing client relationships, ensuring the timely resolution of technical issues, and aligning their technology with business goals. Acting as a strategic partner, the CSM helps clients navigate their IT roadmaps and ensures their environments remain secure.


How You Create Value:

You create value by building strong client relationships, ensuring satisfaction, and aligning client technology strategies with their business needs. Through proactive issue resolution and strategic IT planning, you ensure clients maximize their IT investments while keeping their environments secure and future-ready.


Essential Duties and Responsibilities:

  • Serve as the primary subject matter expert (SME) on assigned client accounts, ensuring a high level of client satisfaction and retention.
  • Collaborate with internal teams (Service Desk, Escalations, NOC) to ensure client environments are well maintained and issues are resolved efficiently.
  • Maintain high-quality documentation for client environments, including device setups, software updates, policy changes, and compliance records.
  • Develop and maintain IT roadmaps for clients, ensuring their environments remain secure, up to date, and aligned with business objectives.
  • Proactively monitor and track technical KPIs and other key service performance metrics. Use findings to drive improvements in service delivery and report key insights to leadership.
  • Utilize CRM, ticketing systems, and data analysis tools to track and improve performance metrics.
  • Collaborate with account managers to ensure alignment of technical services with client needs and identify opportunities for potential service improvements or upgrades.
  • Drive client retention within your assigned book of accounts through a proactive TBR/roadmap cadence, timely escalation resolution, and consistent CSAT performance.

Working Conditions:

  • Professional office environment with opportunities for remote work.
  • Occasional on-site visits to client locations may be required.
  • Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed or required.

Requirements:

Experience and Education:

  • 5+ years of experience in IT account management, client success, or managing IT services/technology solutions, preferably within an MSP environment.
  • Business/delivery-oriented credentials preferred, such as ITIL Foundation, PMP, CAPM, or CompTIA Project+. Technical certifications (A+, Server+, Network+, Security+, Linux+) are a plus but not required.
  • Familiarity with M365 administration, cybersecurity practices, and IT strategy development.
  • Bachelor’s degree in IT, Business, or a related field preferred but not required.
  • Excellent communication, interpersonal, and project management skills.

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