ZipRecruiter

Log In

1

Client Success Manager For An Msp Jobs (NOW HIRING)

ATB Technologies

Client Success Manager

Chesterfield, MO · On-site

$50K - $60K/yr

We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our ... Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic ...

DocNetwork

Client Success Manager

Ann Arbor, MI

$6K/mo

Title: Client Success Manager Status : Full-Time Location: Ann Arbor, MI (Hybrid) Starting Pay ... for the clients we serve. As part of a collaborative pod, alongside an Implementation Specialist ...

Claritev

Client Success Manager

Manhattan, NY · On-site

Our purpose is simple- westrive to bend the cost curve in healthcare for all. Our dedication to ... An incumbent must also understand and exceed the expectations of the client in their partnership ...

Aldridge

Client Success Manager (2282)

Houston, TX · On-site

Who We Are Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and ... We celebrate diversity and are committed to creating an inclusive environment for all our employees.

DocNetwork

Client Success Manager

Ann Arbor, MI · On-site

$6K/mo

Title: Client Success Manager Status : Full-Time Location: Ann Arbor, MI (Hybrid) Starting Pay ... for the clients we serve. As part of a collaborative pod, alongside an Implementation Specialist ...

360Connect LLC

Client Success Manager

Austin, TX · On-site

$15/hr

Our Client Success Managers are professionals responsible for developing a positive customer experience and fostering healthy working relationships. Our ideal candidate will work on behalf of the ...

K4Connect

Client Success Manager

Raleigh, NC

We are looking for an onsite Client Success Manager (CSM) who will be the main client advocate for K4Community - a rapidly growing, venture-backed technology platform that provides Communications ...

Propio

Client Success Manager

Overland Park, KS · On-site

We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse ... The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ...

Milliman

Client Success Manager (MedInsight)

Omaha, NE · Remote

$788/wk

... making an impact on healthcare by helping to drive better outcomes for patients while reducing ... Client Success Managers ensure client needs and expectations are aligned; contractual obligations ...

Milliman

Client Success Manager (MedInsight)

Chicago, IL · Remote

$788/wk

... making an impact on healthcare by helping to drive better outcomes for patients while reducing ... Client Success Managers ensure client needs and expectations are aligned; contractual obligations ...

Milliman

Client Success Manager (MedInsight)

Portland, OR · Remote

$788/wk

... making an impact on healthcare by helping to drive better outcomes for patients while reducing ... Client Success Managers ensure client needs and expectations are aligned; contractual obligations ...

INHABIT IQ

Client Success Manager

Knoxville, TN · On-site +1

Summary The Client Success Manager (CSM) is responsible for owning the end-to-end success of ... We have an in-office work style, with most team members working in the office from Monday to ...

Milliman

Client Success Manager (MedInsight)

Atlanta, GA · Remote

$788/wk

... making an impact on healthcare by helping to drive better outcomes for patients while reducing ... Client Success Managers ensure client needs and expectations are aligned; contractual obligations ...

next page

Showing results 1-20

All JobsClient Success For An Msp JobsClient Success Manager For An Msp Jobs

Client Success Manager For An Msp information

See salary details

$32.5K

$83.1K

$140K

How much do client success manager for an msp jobs pay per year?

As of Jun 11, 2026, the average yearly pay for client success manager for an msp in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a Client Success Manager for an MSP?

A Client Success Manager (CSM) for a Managed Service Provider (MSP) is responsible for maintaining strong relationships with clients, ensuring their IT needs are met, and helping them maximize the value of the MSP's services. They act as the main point of contact for clients, addressing concerns, coordinating between technical teams and customers, and proactively identifying opportunities for improvement. Their goal is to ensure customer satisfaction, retention, and long-term partnership by understanding each client's business objectives and aligning the MSP's solutions accordingly.

What are the key skills and qualifications needed to thrive as a Client Success Manager for an MSP, and why are they important?

To thrive as a Client Success Manager for a Managed Service Provider (MSP), you need strong account management skills, a good understanding of IT services, and experience with customer relationship management, often supported by a degree in business, IT, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and basic ITIL concepts or certifications is commonly required. Excellent communication, problem-solving abilities, and a proactive approach to client needs are standout soft skills for this role. These skills ensure lasting client relationships, high satisfaction, and successful delivery of technology solutions in a competitive MSP environment.

What is the difference between Client Success Manager For An Msp vs Customer Support Manager?

AspectClient Success Manager For An MspCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring service successHandling customer inquiries and resolving technical issues
Required SkillsRelationship management, strategic planning, technical understanding of MSP servicesTechnical troubleshooting, communication, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, issue resolution
CertificationsIT certifications, customer success certifications often preferredTechnical support certifications, help desk certifications

In summary, a Client Success Manager For An Msp focuses on maintaining and growing client relationships through strategic engagement, while a Customer Support Manager primarily addresses technical issues and customer inquiries. Both roles require strong communication skills, but their objectives and daily activities differ significantly.

What are some common challenges a Client Success Manager faces when supporting multiple clients at a Managed Service Provider (MSP)?

One common challenge is balancing the unique needs and priorities of several clients simultaneously while ensuring prompt and consistent service delivery. As a Client Success Manager at an MSP, you may need to quickly adapt to varying client environments, troubleshoot escalated issues, and manage expectations about service timelines. Building strong relationships and clear communication channels with both clients and internal technical teams is crucial for success. You’ll also need to stay organized and proactive to prevent small issues from becoming larger problems, which can be demanding but rewarding as you help clients achieve their business goals.
Infographic showing various Client Success Manager For An Msp job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $83,064 per year, or $39.9 per hour.
Client Success Manager

Client Success Manager

Varsity Technologies

Los Angeles, CA • On-site, Remote

Full-time

Posted 19 days ago

Job description

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.
At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture.
This role combines relationship management, strategic planning, and operational excellence. You'll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you.
Responsibilities
Strategic Client Engagement (30%)
  • Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate.
  • Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open/closed.
  • Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity's service offerings.
  • Prepare proposals, quotes, and lead renewal discussions.
Project & Service Coordination (30%)
  • Identify and manage client requests for new projects, products, trainings, appdev and services.
  • Collaborate internally and externally to ensure successful project delivery and technology roadmap opportunities execution, aligning client initiatives effectively with annual goals.
  • Supervise Vendors management.
  • Lead onboarding and post-onboarding activities, including end-user training.
Client Success & Retention (40%)
  • Conduct recurring success calls to review goals, metrics, and service performance.
  • Monitor client compliance with Varsity's standards and proactively address challenges.
  • Drive account growth through upselling and cross-selling aligned with client needs.
  • Track and report on client satisfaction, retention, and portfolio growth.
Key Performance Indicators (KPIs)
  • Client Retention Rate.
  • Client Satisfaction Score (CSAT).
  • Revenue growth and service adoption.
  • Client subscription renewal rate.
  • Strategic engagement frequency.

Requirements
  • Bachelor's degree preferred or equivalent experience.
  • Minimun of 4 years working experience.
  • Proven experience in client success, account management, or consulting within Managed Services or IT.
  • Strong business acumen and ability to translate technical risk into business impact.
  • Knowledge of Cybersecurity, Cloud Solutions, and Managed IT Services highly desired.
  • Excellent communication, negotiation, and presentation skills, including experience with C-level executives.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in CRM tools (e.g., Salesforce) and IT management platforms (e.g., ConnectWise).

Apply