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Client Success Manager For An Msp Jobs (NOW HIRING)

Huzzle

Client Success Manager

Tampa, FL · On-site

Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to ... This means you'll be considered for this and all other possible roles that may match your skills.

Tribune Media

Client Success Manager

New York, NY · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media ...

Grubhub

Client Success Manager

Chicago, IL · On-site

$88K - $110K/yr

Demonstrated success in a B2B Account Management/Client Success role or sales, with a strong track ... Strong analytical skills with an aptitude for leveraging data to identify strategic growth ...

Gartner, Inc.

Client Success Manager

Irving, TX · On-site

They are responsible for onboarding clients, proving the concept of Gartner services, and ... It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow ...

IRONSCALES

MSP Partner Success Manager

... their client needs. * Deliver tailored training programs to MSPs, covering technical setup ... an equal opportunity employer, and all qualified applicants will receive consideration for ...

Bask Health

Client Success Manager

Manhattan, NY · Remote

... industry into an easy-to-use platform. With hundreds of features to meet the unique needs of ... Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.

Rewards Network

Client Success Manager (Hybrid)

Chicago, IL · Hybrid

$34.25 - $38.70/hr

Job Overview The Client Success Manager is responsible for reviewing client accounts, maintaining ... Oversee the customer journey for an assigned portfolio of accounts, from onboarding a new customer ...

Coreforce

Client Success Manager I - (CSMI)

Atlanta, GA · On-site

$55K - $70K/yr

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals ... Client Success Manager I (CSM I) - Build Your Career with Purpose Join Coreforce and use your ...

MSP Hire, Inc.

MSP Helpdesk Technician

Beaverton, OR · On-site

$22 - $28/hr

Serve First -- Our success is measured by the success of our clients and teammates. * Execute With ... Service Manager, as needed, for escalation and emergency service * Relay client requests for ...

Ylopo

Strategic Client Success Manager

Phoenix, AZ · Remote

$70K - $80K/yr

We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At ... We're hiring a Strategic Client Success Manager to oversee a dedicated book of high-value clients.

VIMO INC.

Client Success Manager - CAC

Dallas, TX · On-site

$110K - $140K/yr

The Client Success Manager (CSM) is the primary strategic partner for State-Based Exchange (SBE ... Experience supporting multiple Open Enrollment periods within an SBE environment. Key Competencies:

Veho Tech, Inc.

Manager, Client Success

New York, NY · On-site

$115K - $125K/yr

As a Client Success Manager at Veho, you will use your dynamic set of skills to build relationships ... Elicit client feedback to act as an internal advocate for our clients * Communicate regularly with ...

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Client Success Manager For An Msp information

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$32.5K

$83.1K

$140K

How much do client success manager for an msp jobs pay per year?

As of Aug 11, 2026, the average yearly pay for client success manager for an msp in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a client success manager for an MSP?

A Client Success Manager (CSM) for a Managed Service Provider (MSP) is responsible for maintaining strong relationships with clients, ensuring their IT needs are met, and helping them maximize the value of the MSP's services. They act as the main point of contact for clients, addressing concerns, coordinating between technical teams and customers, and proactively identifying opportunities for improvement. Their goal is to ensure customer satisfaction, retention, and long-term partnership by understanding each client's business objectives and aligning the MSP's solutions accordingly.

What are the key skills and qualifications needed to thrive as a client success manager for an MSP?

To thrive as a Client Success Manager for a Managed Service Provider (MSP), you need strong account management skills, a good understanding of IT services, and experience with customer relationship management, often supported by a degree in business, IT, or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems, and basic ITIL concepts or certifications is commonly required. Excellent communication, problem-solving abilities, and a proactive approach to client needs are standout soft skills for this role. These skills ensure lasting client relationships, high satisfaction, and successful delivery of technology solutions in a competitive MSP environment.

What is the difference between Client Success Manager For An Msp vs Customer Support Manager?

AspectClient Success Manager For An MspCustomer Support Manager
Primary FocusBuilding long-term client relationships and ensuring service successHandling customer inquiries and resolving technical issues
Required SkillsRelationship management, strategic planning, technical understanding of MSP servicesTechnical troubleshooting, communication, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, issue resolution
CertificationsIT certifications, customer success certifications often preferredTechnical support certifications, help desk certifications

In summary, a Client Success Manager For An Msp focuses on maintaining and growing client relationships through strategic engagement, while a Customer Support Manager primarily addresses technical issues and customer inquiries. Both roles require strong communication skills, but their objectives and daily activities differ significantly.

What are some common challenges a client success manager faces when supporting multiple clients at a managed service provider (MSP)?

One common challenge is balancing the unique needs and priorities of several clients simultaneously while ensuring prompt and consistent service delivery. As a Client Success Manager at an MSP, you may need to quickly adapt to varying client environments, troubleshoot escalated issues, and manage expectations about service timelines. Building strong relationships and clear communication channels with both clients and internal technical teams is crucial for success. You’ll also need to stay organized and proactive to prevent small issues from becoming larger problems, which can be demanding but rewarding as you help clients achieve their business goals.
Infographic showing various Client Success Manager For An Msp job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

Huzzle

Tampa, FL • On-site

Full-time

Re-posted 12 days ago

Job description

About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe & Australia. We only admit the top candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to work as a valued member of their team.
Please note that by applying & completing our interview process, you will be added to our talent pool. This means you'll be considered for this and all other possible roles that may match your skills. These potential opportunities will be sent your way as an exclusive Huzzle candidate.
About the Company
Our client is a high-performance consulting and implementation firm that partners with digital marketing agencies and online service businesses to scale revenue, optimize operations, and build predictable client acquisition systems.
They specialize in helping founders implement scalable systems, improve operational efficiency, and increase enterprise value in preparation for growth and exit. The company operates in a fast-paced, results-driven environment designed for high-performing individuals who thrive on ownership, accountability, and execution.
Job Type: Full-time
Location: On Site (Tampa, Florida)
Job Summary
We are hiring a Client Success Manager, high-impact role focused on onboarding, execution, and client relationship management.
This is an operations-driven position, not a coaching role. You will act as the bridge between client expectations and internal delivery, ensuring seamless onboarding, efficient project execution, and a premium client experience.
This role is ideal for someone who thrives in fast-paced environments, takes ownership of outcomes, and excels at managing multiple moving parts with precision.
Key Responsibilities
  • Client Onboarding
    • Own and manage the full client onboarding process from kickoff to activation
    • Collect required assets, documentation, and system access
    • Set clear expectations, timelines, and deliverables
    • Ensure clients feel confident, organized, and supported from day one
  • Project & Implementation Management
    • Coordinate internal teams to ensure timely delivery of services
    • Track timelines, milestones, and responsibilities across projects
    • Maintain accurate CRM and project management systems
    • Identify and resolve bottlenecks proactively to ensure smooth execution
  • Client Relationship Management
    • Serve as the primary operational point of contact for clients
    • Manage day-to-day communication, updates, and logistics
    • Provide clarity on next steps, deliverables, and timelines
    • Escalate strategic issues or risks when necessary
  • Quality & Performance
    • Ensure all deliverables meet internal quality standards
    • Maintain clean documentation and organized tracking systems
    • Proactively reduce churn through strong communication and follow-through
    • Uphold a high standard of client experience at all stages

Requirements
  • 3-5 years of experience in Client Success, Account Management, or Project Management
  • Proven experience managing high-value client relationships
  • Strong organizational and operational execution skills
  • Ability to manage multiple priorities and tight deadlines
  • Excellent written and verbal communication skills
  • Experience with CRM and project management tools
  • Experience working in a digital marketing agency environment
  • Familiarity with tools such as GoHighLevel, Slack, ClickUp, or similar platforms
  • Understanding of digital marketing workflows, funnels, and client delivery systems
  • Experience coordinating done-for-you services or implementation projects

Benefits
Competitive salary
Performance bonuses tied to retention, upsells, and referrals
Work with a high-growth agency delivering measurable client outcomes
Ongoing learning: Certifications, mentorship, and professional development

Apply