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Client Success Manager Fertility Jobs (NOW HIRING)

CallTower, Inc.

Client Success Manager

South Jordan, UT · On-site

$70K - $82K/yr

Description Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR ...

CallTower Inc

Client Success Manager

Rochester, NY · On-site

Job Purpose The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing ...

Nexus IT Inc

Client Success Manager

Salt Lake City, UT · On-site +1

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

Nexus IT

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

Nexus IT, Inc

Client Success Manager

Salt Lake City, UT · On-site

$80K - $104K/yr

Client Success Manager Location: Salt Lake City, UT Department: Client Success Team Reports To: Front Line Service POD Team Lead (TL) Salary/Pay: $80K - $104K / Year - Commensurate with experience ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

DebtBlue LLC

Client Success Manager

Richardson, TX · On-site

The Client Success Manager reports to the Director of Fulfillment. Duties amp; Responsibilities: * Recruit, mentor, coach, and develop Client Success Specialists while fostering a culture of ...

MultiPlan

Client Success Manager

Mclean, VA · On-site

The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing ...

New

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

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Client Success Manager Fertility information

See salary details

$32.5K

$83.1K

$140K

How much do client success manager fertility jobs pay per year?

As of Sep 13, 2026, the average yearly pay for client success manager fertility in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What does a client success manager in fertility do?

A Client Success Manager in Fertility serves as the main point of contact for clients undergoing fertility treatments or using fertility services. They guide clients through the process, answer questions, and ensure a positive experience by coordinating between patients, healthcare providers, and support teams. Their goal is to help clients achieve the best possible outcomes while providing emotional support and clear communication. Additionally, they often collect feedback to improve services and resolve any issues that may arise.

What are the key skills and qualifications needed to thrive as a client success manager in fertility?

To thrive as a Client Success Manager in fertility, you need strong knowledge of fertility treatments and patient support, typically backed by experience in healthcare or patient services. Familiarity with CRM software, patient management systems, and basic data analytics is commonly required. Exceptional communication, empathy, and problem-solving abilities help build trust and address sensitive client needs. These skills are crucial for ensuring positive patient experiences, fostering long-term client relationships, and supporting successful treatment outcomes.

How does a client success manager in fertility typically collaborate with clinical and support teams to ensure positive client experiences?

As a Client Success Manager in the fertility sector, you regularly work alongside clinicians, patient coordinators, and support staff to deliver seamless and empathetic service to clients. Your role often involves acting as a bridge between clients and the medical team, helping to clarify procedures, manage expectations, and swiftly resolve concerns. Successful collaboration requires clear communication, proactive problem-solving, and a deep understanding of both the emotional and logistical aspects of fertility journeys. This teamwork ensures clients feel supported throughout their experience, which is crucial in such a sensitive field.

What is the difference between Client Success Manager Fertility vs Patient Care Coordinator?

AspectClient Success Manager FertilityPatient Care Coordinator
CredentialsTypically requires a background in healthcare, fertility, or related fields; certifications varyOften requires healthcare or patient support certifications; relevant experience valued
Work EnvironmentOffice-based, client-focused, often in fertility clinics or healthcare companiesClinic or hospital setting, direct patient interaction, administrative support
Employer & IndustryFertility clinics, healthcare companies, reproductive health servicesHospitals, fertility clinics, outpatient clinics

While both roles involve patient or client interaction within fertility services, the Client Success Manager Fertility focuses on maintaining client relationships, ensuring satisfaction, and supporting treatment journeys. The Patient Care Coordinator primarily manages patient appointments, coordinates care, and provides direct support during treatment processes.

What are popular job titles related to Client Success Manager Fertility jobs?

For Client Success Manager Fertility jobs, the most frequently searched job titles are:

Infographic showing various Client Success Manager Fertility job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Client Success Manager

South Jordan, UT • On-site

CallTower, Inc.
51 - 200 employees
Learn more about CallTower, Inc.external

$70K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Act as a customer advocate to ensure customer satisfaction and growth.

  • Build and maintain strong relationships with key points of contact within customer organizations.

  • Manage high-revenue accounts, respond to customer requests and escalated issues, and drive resolution.

Job description

Description

Job Purpose

The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing customer base. The individual will play an active role in building partnerships with the accounts assigned to the Client Success Manager. This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client Success Program.


The Client Success Manager will work with cross-functional teams to respond to customer requests and address escalated issues. This individual will lead the Client Success Program as outlined for the customer based on account status maintaining accurate and up-to-date records in Salesforce. This individual will to take ownership of customers' requests/issues and act with a sense of urgency while driving for resolution, and to exceed our customers' expectations.


Duties:

Act as a customer advocate, ensuring customer satisfaction and growth.

Build and maintain strong relationships with key points of contact within customer organizations.

Manage high-revenue accounts in line with the Client Success Program.

Maintain accurate and up-to-date records in Salesforce and Client Success software.

Take ownership of customer requests/issues, act with a sense of urgency, and drive for resolution to exceed customer  expectations.

Manage the day-to-day operational and tactical aspects of multiple customer escalations; effectively communicate plans, progress and status to both internal and external stakeholders. 

Set up and execute regular account status and review calls with assigned accounts. 

Understand and relay CallTower's solution offering to customer; be able to understand customer needs and communicate how CallTower's solutions can solve those needs. 

Assist with additional quotes for CallTower services; process the orders in accordance with internal policies/processes. 

Follow up with key customers who may feel dissatisfied, to ensure issue resolution and a satisfactory conclusion. 

Engage and participate in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding complimentary solutions. 

Other duties may be assigned. 


Skills/Qualifications: 

Bachelor's Degree or 6+ years of relate experience 

5+ years of related experience, with a minimum of 3+ years of account management experience with high-revenue accounts, preferably in a technology-based industry. 

Be able to effectively work in a very autonomous role with minimal supervision. 

Customer focused personality, able to interact and influence at all levels of our organization, including executive levels. 

Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment. 

Expert skills in the creation of and execution of customer presentations. 

Ability to proactively set and manage expectations for customers and internal departments, maintain strong relationships.

Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard building experience preferred. 

Excellent verbal and written communication skills, including excellent listening skills. 

Occasional travel, up to 30%, occasionally on short notice. 


Benefits: 

Annual Market comp evaluation 

85% employer paid Medical plans (HDHP and PPO options) 

Dental/Vision 

PTO accrual starts day one 

100% 401k match on first 4% 

Paid Parental Leave 

100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

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