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Client Success Manager Diamond Jobs (NOW HIRING)

Sunsets HQ Corp.

Client Success Manager

New York, NY · On-site

$90K - $135K/yr

As a Client Success Manager at Sunset, you will own a dedicated set of clients through the entire lifecycle of a company wind-down. This is a hands-on role that blends frontline client support with ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 per hour Work Location: In Person Position Overview Impact Directors LLC is seeking a Client Success ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 per hour Work Location: In Person Position Overview Impact Directors LLC is seeking a Client Success ...

EagleOne - Case Management Solutions

Be Seen First

Client Success Manager

Burr Ridge, IL · Remote

$70K - $80K/yr

Client Success Manager The Client Success Manager is responsible for the day-to-day relationship/account management for assigned clients in an effort to retain customers and ensure a great client ...

Maven Clinic

Client Success Manager

New York, NY · On-site +1

The Client Success Manager will be the main point of contact for employer accounts introduced through Maven's channel partnerships - driving enrollment and engagement while taking direct ...

results.com

Client Success Manager

San Francisco, CA

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

MDCalc

Client Success Manager

New York, NY · On-site

The Role We're looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you'll guide pharmaceutical ...

Digital Acquisition

Client Success Manager

New York, NY

$6K - $7K/hr

We're hiring a Client Success Manager to manage and grow a portfolio of clients inside a fast-scaling company. We partner with roofing companies and help them scale -- this role is directly tied to ...

ID Tech Solutions

Client Success Manager

Lakewood, NJ · On-site

$75K - $90K/yr

Client Success Manager - Join Our Fast-Growing Team at ID Tech Solutions! Are you ready to grow your career at a fast-paced, award-winning company? At ID-Tech Solutions, we're not just another IT ...

Noor WFS

Client Success Manager

New York, NY · Remote

Client Success Manager (Account Manager) Noor Workforce Solutions Remote Full-Time About the role As a Client Success Manager, you will serve as the primary liaison between Noor Workforce Solutions ...

Maven Clinic

Client Success Manager

New York, NY · Remote

The Client Success Manager will be the main point of contact for employer accounts introduced through Maven's channel partnerships - driving enrollment and engagement while taking direct ...

PrideStaff

Client Success Manager

Irving, TX · On-site

$65K - $75K/yr

Client Success Manager Are you a pro at building relationships and helping clients succeed? Our client in Irving, Texas is looking for a Client Success Manager to partner with our top 50 clients. You ...

Ziff Davis

Client Success Manager

As a Client Success Manager you will play a pivotal role in managing and growing key client relationships. This position requires a dynamic individual who can seamlessly wear multiple hats, possesses ...

Topaz HR

Client Success Manager

Brick, NJ · On-site

$75K - $90K/yr

About the Role The Client Success Manager is the primary owner of the client relationship -- responsible for day-to-day communication, account health, retention, and organic revenue growth within an ...

Topaz HR

Be Seen First

Client Success Manager

Lakewood, NJ · On-site

$75K - $90K/yr

About the Role The Client Success Manager is the primary owner of the client relationship -- responsible for day-to-day communication, account health, retention, and organic revenue growth within an ...

Vimly

Client Success Manager

WA · Remote

$80K - $115K/yr

Client Success Manager (Full-time, Exempt) Reports To: Director, Associated Health Plans As a Client Success Manager at Vimly, you'll serve as a strategic partner and trusted advisor to our clients ...

Pereview Software

Client Success Manager

Dallas, TX · On-site

Client Success Manager Are you a client advocate, focused on driving valuable business outcomes, a good listener and passionate about helping companies drive the most value from Pereview? Do you ...

Pereview Software

Client Success Manager

Dallas, TX · On-site

Client Success Manager Are you a client advocate, focused on driving valuable business outcomes, a good listener and passionate about helping companies drive the most value from Pereview? Do you ...

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Client Success Manager Diamond information

See salary details

$32.5K

$83.1K

$140K

How much do client success manager diamond jobs pay per year?

As of Jun 7, 2026, the average yearly pay for client success manager diamond in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are Client Success Manager Diamond roles?

Client Success Manager Diamond roles are specialized positions focused on managing and nurturing relationships with high-value or 'diamond-level' clients. These managers ensure clients receive maximum value from products or services, handle escalated issues, and work to drive long-term customer satisfaction and retention. They often collaborate with sales, support, and product teams to deliver tailored solutions that meet the unique needs of top-tier clients. Success in this role requires strong communication, problem-solving, and relationship-building skills.

What are some common challenges a Client Success Manager in the diamond industry may face, and how can they be addressed?

Client Success Managers in the diamond industry often navigate challenges such as managing high-value relationships, understanding complex product specifications, and responding to rapidly changing client needs. Building strong trust and clear communication is essential, as clients typically expect personalized service and expert guidance. To address these challenges, staying current with industry trends, maintaining transparent communication, and collaborating closely with sales and product teams are crucial strategies for ensuring client satisfaction and fostering long-term partnerships.

What is the difference between Client Success Manager Diamond vs Client Success Manager Platinum?

AspectClient Success Manager DiamondClient Success Manager Platinum
CredentialsRelevant certifications (e.g., CSCP, CRM certifications)Similar certifications, often a step below or equivalent
Work EnvironmentHigh-touch client accounts, strategic planningStandard client accounts, operational support
Employer & Industry UsageLuxury or enterprise-level clients in SaaS, finance, or consultingMid-tier clients in similar industries
Search & Comparison IntentHigh-end client management roles, premium serviceStandard client success roles, broader market

The main difference between a Client Success Manager Diamond and a Client Success Manager Platinum lies in the level of client engagement, credentials, and industry focus. Diamond roles typically involve managing high-value, strategic accounts with specialized certifications, whereas Platinum positions focus on standard client support and operational tasks. Both roles are essential in client success teams but differ in scope and complexity.

What are the key skills and qualifications needed to thrive as a Client Success Manager Diamond, and why are they important?

To thrive as a Client Success Manager Diamond, you need expertise in relationship management, account strategy, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and account management software is typically required. Outstanding communication, problem-solving, and proactive leadership are vital soft skills for excelling in this client-facing role. These abilities ensure high client satisfaction, retention, and growth by effectively addressing client needs and fostering long-term partnerships.

Client Success Manager

Sunsets HQ Corp.

New York, NY • On-site

$90K - $135K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

About us
Hi, we're Sunset - one of the fastest-growing tech startups helping venture-backed startups shut down gracefully. We're the one-stop shop for dissolutions, handling all the legal, tax, and operational activities involved in winding down.
In 2 years, we've helped hundreds of venture-backed startups shut down, are generating millions in revenue, and raised $5.5M from some of the world's best entrepreneurs and investors to further our mission to help founders find what's next.
We're a growing team with offices in Brooklyn, NY, and would love for you to join us! You can learn more about Sunset here.
About the role
Due to continued growth, Sunset is expanding our client success team and seeking an ambitious Client Success Manager based in New York City (or open to relocation), reporting to the Director of Client Success. As an early member of the team, this role will serve two purposes: first, to provide frontline (reactive) support to clients throughout the dissolution process; and second, to assist with key aspects of the wind-down, such as dissolution filings and the redistribution of capital to investors.
As a Client Success Manager at Sunset, you will own a dedicated set of clients through the entire lifecycle of a company wind-down. This is a hands-on role that blends frontline client support with deep operational execution. Success is measured by speed, accuracy, and client confidence, not revenue or renewals.
This role is a core part of Sunset's client success function, with opportunities to grow into senior individual contributor or team leadership roles as the company scales.
About You
  • Your superpower is staying organized, and you are keen to plan and prioritize work to ensure issues do not fall through the cracks, all deadlines are met, and clients receive a world-class experience
  • A people person; you love talking to people on the phone and building a strong rapport with customers
  • An empathizer; you connect with customers in a genuine way that lets them know you care about their issues (shutting down a company is one of the most difficult times in a founder's journey)
  • Comfortable making judgment calls and moving work forward in ambiguous, high-stakes situations
  • A great teammate who can both follow and lead depending on the situation
  • Able to learn about new, complex processes such as dissolution, and explain those processes in beautifully simple terms to multiple stakeholders: founders, lawyers, investors, and tax professionals
  • Curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions
  • You're excited about our mission to help founders find what's next - our goal is to make the painful process of dissolution significantly easier, and give them the space to figure out what's next

What will I be doing?
  • Be the first responder to all client queries via tickets, email, and phone for a dedicated set of accounts you own
  • Own the customer experience across all aspects of the dissolution, while maintaining high CSAT/NPS and fast response times against defined SLAs
  • Handle key activities of the dissolution process, such as filing IRS 966, creating asset transfer agreements, closing third-party client accounts, and distributing capital to investors
  • Onboard new clients into the Sunset platform, setting them up for success and helping them to orient on the end-to-end dissolution process
  • Become a subject matter expert in corporate wind-downs, with the ability to seamlessly support clients at any stage of the process to ensure they can efficiently and accurately wind down
  • Continuously look for solutions to problems and propose improvements if something could work better
  • Drive product change and improvement to make Sunset the leading solution for startup dissolutions
  • Collaborate with other Client Success Managers, Engineering, and Sales/GTM in supporting clients
  • Craft educational content for the Sunset help center

What skills do I need?
  • 2-4 years of experience in a client-facing operations, customer support, or customer success role, ideally in a complex or regulated environment
  • Experience supporting customers via phone, email, tickets, or live chat
  • Ability to learn complex processes that are supported by software, and become a subject matter expert
  • The ability to evaluate, troubleshoot, replicate, and follow up on customer questions and issues
  • Knowledge of common help desk/ticketing solutions, such as Zendesk, Pylon, etc.
  • The ability to stay organized across multiple dedicated clients, managing both reactive issues and proactive activities throughout the dissolution
  • Excellent written and verbal communication skills across diverse stakeholders, including legal, founders, investors, and tax professionals

What this role is/is not
This role is
  • A high-ownership client-facing role
  • Deeply operational and execution-oriented
  • Measured by responsiveness, accuracy, and outcomes

This role is not
  • A sales, renewal, or upsell role
  • A long-term account management position
  • A purely reactive "call-center" support role

This role is not for you if
  • Early-Stage: You're not interested in early-stage startups
  • NYC: You don't live in NYC or want to move to NYC
  • Office: You don't want to work in person, 5 days a week
  • Transactional: Although we build meaningful relationships with our clients, these engagements are time-bound and not long-lasting.

How we hire
  • Intro chat (20 min) - mutual fit and interest
  • Deep-dive (1 hr) - detailed experience and review of background
  • Team fit (30 min) - interview with a current member of the team
  • Take home (2-3 hrs) - case study to be completed asynchronously
  • Onsite (3-4 hrs) - present case study, additional interviews with CEO/CTO, meet the team
  • Offer - reference check, start date

Benefits
At Sunset, we believe in taking care of our team. Our comprehensive benefits package includes:
  • Salary + Equity: We offer a competitive salary and equity, so you can grow and build with us long-term
  • Health Coverage: We cover 100% of premiums for medical, dental, and vision insurance, offering the best and most comprehensive plans available.
  • Generous Time Off: We offer unlimited PTO and 10 company-wide holidays.
  • Office Setup Allowance: $500 allowance for your in-office desk setup, ensuring you have the tools you need to succeed.

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